Has anyone ordered from Pure Parts Polaris? I ordered a windshield and brackets for my kingpin on sunday 9/5 and haven't heard from them yet as to whether it was accepted or when it would be sent. I dropped them an e-mail and got no response in 24 hours. Let me know if you have had any dealings with them, Thanks.
Ordered a tach kit for my Vegas from them and did receive a confirmation email at the time of the order. Then nothing for about a week... With no warning, a box showed up with my tach kit in it. Like the man said, sorry state of customer service seems to be the norm any more...
I think it's the total lack of communication that everyone finds frustrating and unprofessional. If they , or anyone, gets an offer to have money sent to them the least they could do is respond and say "send it on".
I wasn't complaining that I didn't get my parts, all I was looking for was a confirmation that they received the order and a ship date. In the internet world usually you get some type of response in minutes or hours not day's. I did hear from them today and I should get my stuff by next Friday, so I'm happy now.
No nerve struck. It was more of an off the hip observation. Until the pretty recent past; we sent off a check, and just waited 4-6 weeks for delivery. Until about the 7th week nobody was even concerned.