Im new to this forum and registered just to get some info...

I have a buddy who bought a Cross Country, has less than 600 miles on it and was just about to go in for his first service. He had a mishap today his check engine light came on while we were riding...stopped checked the bike out and everything seemed to be fine....then this happened. We pulled out of a gas station and immediately the bike started smoking BAD....and i mean BAD....he pulled off on the curb and i parked my scoot in the gas station...then i heard someone yell out fire....Under the bike was flamming.....ran got a fire extinguisher from the gas station and put it out...no rhyme or reason why the bike did it...im suspecting an electrical issue...


Does anyone know of any issues with electrical probs with victory?...what would be his recourse if he wants to tell victory to keep it and refund it....the bike is so new....i cant see him having any faith in that bike if it was once a potential bomb....i doubt the insurance company would total it....the bike suffered more damage when he decided finaly to get off the bike and laid it down....

i will come clean and say i am not a victory fan (old school harley guy) i have never seen this happen before to any bike....I think victory should keep the bike and refund his money....

In no way was this his fault...


*** UPDATE..... VIctory is replacing the whole bike for him....and they threw in over 2K worth of accessories way to go VIC!

Never heard of this at all. Sound like something went crazy. I know of a few people that have thousands of miles on their XC and no problems at all. I've never heard of it period with a Victory.

I would tell him to take it back to the dealer and see what they say. A refund is highly doubtful but a replacement may be the offer. This doesn't sound like an insurance issue. This could also be the fault of the dealer. They may not have set up and prepped the bike correctly.

I don't understand the point of you making your coming clean statement. Thats fine if you're not a fan.

I personally have seen this happen to bikes before but ONLY HD's. I've seen them catch fire, I've seen them blowup. Go to enough motorcycle gatherings and its inevitable.

I was thinking about this. Was there a gas smell when the check engine light came on? I'm wondering if a gas line came loose. There is NOTHING under the bike to catch fire. SOunds like the gas line.

gas overflow goes to the bottom of the bike. that is the only thing down there. In fact there are no wires down there. Never ever heard of a Vic catching on fire.

NANEYA
I sure hope your frind gets it worked out for a replacement, because i would be pissed off bad my self to if that hapend to me
best of luck man!!

He has posted this story in other threads, talking about Vic bad reliabilty. Most that know these bikes are calling BS.

He has posted this story in other threads, talking about Vic bad reliabilty. Most that know these bikes are calling BS.


you know, sometimes we may have a small problem, but 99 % of the time just FUEL IT

you know, sometimes we may have a small problem, but 99 % of the time just FUEL IT

...and not OVER Fuel it...hahaha

check out this new statement!!ant it cool

I've read the article about XC fire. Sounds like BS. I've ridden for over 40 years, many different makes and models and have never heard of, or seen, anything like that. Bikes just don't flame up by themselves. Maybe Noneya just missed his bikes site.
That all being said, I do love my new XC. Handles and looks great!
Unfortunately that same can't be said for Non-Customer Service.
Just got off the phone with a gentleman who knew NOTHING about motorcycles. I asked him if Vic was developing a top trunk for the XC or saddlebag guards and after placing me on hold, he returned to the line to say "I can't find anything." Wow! I couldn't find anything either, that's why I called you. I suggested that Polaris and Victory split and let Victory at least be ran by motorcyclists. I also pointed out that after numerious hours of work on trying to get a Back-Off unit to work on my XC, my mechanic said it just wouldn't work because it would keep shutting off the cruise control (the cruise control is made to disengage if a brake light goes out). The gentleman said "a what?". Instead of trying to explain, I just said have a nice day and hung up.
With such a great bike, many individuals get turned off to hear about the non-responsive customer service. What a bummer to speak with someone who knows less than I do. The Non-Customer Service agent did type up a message to send to the Bat Cave (the place that may know what's going on, but that we can't get to from here) letting them know the problems, questions and concerns I have. I told him that if I had their, the Bat Cave's, e-mail address, I could do that myself and he wouldn't have a job.
Anyway, love the bike; hate the non-service.
By-the-way. For those of you who may want to outfit your XC ride with a top trunk, try Corbin. They have a stylish unit that doesn't look like a box. Sorry Vic, but don't know if you're going to have one or not. You might what to call Non-Customer Service to find out.

sorry to hear this, however anything mechanical , can break, check out the flat bed tow trucks, youll see new [ paper plate new ] mercedes, bmw, range rovers, bentleys, corvettes, harleys, ducatis,
you name it, all break , i know not very comforting at this time,
however vics in my opinion are bullet proof, but theres allways the exception.... it can be fixed... good as new !


steve

Just an FYI...Victory is coming out with a trunk. Its supposed to be by June.

Check out Kewlmetal.com. Joe is working on a luggagerack/slash trunk mount for the X bikes.

He has posted this story in other threads, talking about Vic bad reliabilty. Most that know these bikes are calling BS.

Here is a link to the same post from the other site....

http://hdforums.com/forum/off-topic/475148-another-reason-why-i-wont-own-a-victory.html

I don't know what could make the bike "smoke real bad"...then catch fire underneath. I guess it is possible something may have shorted out causing a harness to melt down. I would think a fuse or breaker would have tripped/blown before that could happen though.

I had asked the OP to update the thread when his buddy has contacted the dealer and or Victory. Assuming this story is credible, it only makes sense for Victory to jump on the opportunity to examine this bike to determine if there may be a problem that may exist in assembly or even at the dealer level. It could be something as simple as a styrofoam cup melted to the exhaust.

Tech23

More than likely it was gas that he either spilled or the gas line leaked/came loose.

I've read the article about CC fire. Sounds like BS. I've ridden for over 40 years, many different makes and models and have never heard of, or seen, anything like that. Bikes just don't flame up by themselves. Maybe Noneya just missed his bikes site.
That all being said, I do love my new CC. Handles and looks great!
Unfortunately that same can't be said for Non-Customer Service.
Just got off the phone with a gentleman who knew NOTHING about motorcycles. I asked him if Vic was developing a top trunk for the CC or saddlebag guards and after placing me on hold, he returned to the line to say "I can't find anything." Wow! I couldn't find anything either, that's why I called you. I suggested that Polaris and Victory split and let Victory at least be ran by motorcyclists. I also pointed out that after numerious hours of work on trying to get a Back-Off unit to work on my CC, my mechanic said it just wouldn't work because it would keep shutting off the cruise control (the cruise control is made to disengage if a brake light goes out). The gentleman said "a what?". Instead of trying to explain, I just said have a nice day and hung up.
With such a great bike, many individuals get turned off to hear about the non-responsive customer service. What a bummer to speak with someone who knows less than I do. The Non-Customer Service agent did type up a message to send to the Bat Cave (the place that may know what's going on, but that we can't get to from here) letting them know the problems, questions and concerns I have. I told him that if I had their, the Bat Cave's, e-mail address, I could do that myself and he wouldn't have a job.
Anyway, love the bike; hate the non-service.
By-the-way. For those of you who may want to outfit your CC ride with a top trunk, try Corbin. They have a stylish unit that doesn't look like a box. Sorry Vic, but don't know if you're going to have one or not. You might what to call Non-Customer Service to find out.

Diamondrmp, when do you think Vic is going to let us in on this info? A concept picture would be nice from the Bat Cave. This info needs to get out to us owners; otherwise, we'll look elsewhere. This is just wrong!

I don't know if this is the finished product but this has been floating around on other forums.

Thanks for the pics. Trunk doesn't look bad, but I think they could have done better. Too bad they didn't have it ready for distribution prior to bike release. I still feel Corbin has a better looking trunk. Still no saddlebag guards. What say you?

Top, that may be why they haven't released it. They may be working on something better.

tech23
thanks for the hd form attachment page i checked it out and was inpresed on the remarks from those guys, it was cool to see the respect shit happens to all some times.

I've read the article about CC fire. Sounds like BS. I've ridden for over 40 years, many different makes and models and have never heard of, or seen, anything like that. Bikes just don't flame up by themselves. Maybe Noneya just missed his bikes site.
That all being said, I do love my new CC. Handles and looks great!
Unfortunately that same can't be said for Non-Customer Service.
Just got off the phone with a gentleman who knew NOTHING about motorcycles. I asked him if Vic was developing a top trunk for the CC or saddlebag guards and after placing me on hold, he returned to the line to say "I can't find anything." Wow! I couldn't find anything either, that's why I called you. I suggested that Polaris and Victory split and let Victory at least be ran by motorcyclists. I also pointed out that after numerious hours of work on trying to get a Back-Off unit to work on my CC, my mechanic said it just wouldn't work because it would keep shutting off the cruise control (the cruise control is made to disengage if a brake light goes out). The gentleman said "a what?". Instead of trying to explain, I just said have a nice day and hung up.
With such a great bike, many individuals get turned off to hear about the non-responsive customer service. What a bummer to speak with someone who knows less than I do. The Non-Customer Service agent did type up a message to send to the Bat Cave (the place that may know what's going on, but that we can't get to from here) letting them know the problems, questions and concerns I have. I told him that if I had their, the Bat Cave's, e-mail address, I could do that myself and he wouldn't have a job.
Anyway, love the bike; hate the non-service.
By-the-way. For those of you who may want to outfit your CC ride with a top trunk, try Corbin. They have a stylish unit that doesn't look like a box. Sorry Vic, but don't know if you're going to have one or not. You might what to call Non-Customer Service to find out.

The trunk is not yet released but it is completed. It looks great. It has a tail light and 2 extra speakers. The unit is a true quick release and with the yet to be released hard lowers that fit in the engine gaurds the bike boasts 39 gallons of total storage. Corbin makes nice stuff but it way too expensive. In fact they have a nice set up for the kingpin but most guys that want a Vic bagger and have a pin are trading them in for the XC rather than the Corbin set up.

We are hoping the trunk and lowers will be released mid season. I have pics but don't know if I can download them here. Maybe Diamond will. As for calling Victory help...save yourself time just post your question here or on ******.com and you will get your answer back in spades.

Rest assured though...There will be plenty of add ons available for your XC. One other thing, Victory build bikes in the early years that they called the sport cuiser and the custom cruiser or SC and CC. If you refer to your bike as a CC it might get confused as the earlier bike which might render bad info. Just trying to help

The trunk is not yet released but it is completed. It looks great. It has a tail light and 2 extra speakers. The unit is a true quick release and with the yet to be released hard lowers that fit in the engine gaurds the bike boasts 39 gallons of total storage. Corbin makes nice stuff but it way too expensive. In fact they have a nice set up for the kingpin but most guys that want a Vic bagger and have a pin are trading them in for the XC rather than the Corbin set up.

We are hoping the trunk and lowers will be released mid season. I have pics but don't know if I can download them here. Maybe Diamond will. As for calling Victory help...save yourself time just post your question here or on ******.com and you will get your answer back in spades.

Rest assured though...There will be plenty of add ons available for your XC. One other thing, Victory build bikes in the early years that they called the sport cuiser and the custom cruiser or SC and CC. If you refer to your bike as a CC it might get confused as the earlier bike which might render bad info. Just trying to help

Of course Diamond beat my post but there ya go.

I'm new here so I'm going to ask some questions. Is any one on here hooked or working for victory? Does Victory watch this forum? I went to 5 different victory dealers looking for the Cross Country and I talked to them all. The one consistent thing I herd from all was they have no confidence that the regional rep could or would help them. They have no direct contact with the company and feel like no ones listening to them. One of them told me he will be selling Triumph or BMW next year and will dump victory?

I work in customer service and these are huge Issues They can play the (we are a young company) card, but Polaris Is not young? I don't know anything about Polaris and their service?
It seems they have a great design, and a super product but if you cant bring it to market and service it they will be doomed. They had a very bad last half year in 09. they have a bunch of new 06-07-08 09 models they are pushing to the public at a big discount. This will only drive down the resale of all the used bikes and anyone buying a new 08 wont be buying a 2010. They would be better off parting out the new ones and selling the parts, most company's make more off parts than new bikes anyway.:confused:

The other thing I wonder about is the Issue of the buffeting on the cross country. How did this bike get threw the three years of development and they never saw this issue? they don't know what causes it? If the windshield is not tall enough why don't they come out with the high one and if the customer wants a short one they will expect to have trade off's. Or are they doing this to force us to buy a different windshield. Sorry for the rant.:eek:

Polaris has always had a thing with dealing with there dealers. Regardless of the type of vehicle that they are selling. As far as the product again regarless of the type of vehicle they are worldclass.

Since 1994 I have owned 13 different Polaris "things". watercraft, quad, snowmobiles and motorcycles. Everyone of the flawless, period. My sleds have been back to the shop the most. 1 for a recall the rest normal maintenence.

Victory is not going anywhere soon. As for the servicing the bikes? Well there inlays one of the dealers biggest problems. This is not a Harley bash just a fact and a problem that Vic dealers have on there plate. Harley Davidson motorcycles need constant mechanical adjustments...regular service visits and such. Victory motorcycles plan and simple do not. Vics go back for their first check up at 500 miles. At that point the service tech will change the oil and filter, adjust the belt, check the cable set ups and so forth. After that I think they call for a 7500 mile, 15000 mile, 50,000 mile, and a 100,000. check up. My bikes have had their 500 mile check ups and thats it. Not because of mileage. One has 26,000 and the other 7,800. But because anybody that owns a screw driver can and do do it themsevles. Oil chages are done on the side stand in the garage in ten minutes. All adjustments are simple. Dealers can not keep a V-twin mechanic busy, So the dealer suffers from that lack of income.

Anyway the bikes are great, bulletproof, very powerful, and handle like sport bikes. Buy with confidence.

If you don't like the Corperate dudes. Tell them. They are available at all National Functions. Walk right up and shake their hands.

i want to clarify my orig post....im not BASHING victory....hell i almost walked out of there with a jackpot.

I do know a few people with Vics and yeah they had issues....the fire was real....and i dont believe he "overfilled" the bike....the issue has electrical prob written all over it...Im concerned for this guy and wanted to know if this was an issue that has happened before and what Victory will do about it....

when we stopped we didnt top off the gas...already ridden over ten miles...shouldnt have been over filled....

do i persdonaly like vics?...na....not crazy about the arlen ness look...but to each is own...but vic is doing good at the target audience who want that jagged look....


bottom line is i wanted to know what vic would do in a situation such as this....

this was no way HIS fault...will victory stand behind its product is going to be the million dollar question

i want to clarify my orig post....im not BASHING victory....hell i almost walked out of there with a jackpot.

I do know a few people with Vics and yeah they had issues....the fire was real....and i dont believe he "overfilled" the bike....the issue has electrical prob written all over it...Im concerned for this guy and wanted to know if this was an issue that has happened before and what Victory will do about it....

when we stopped we didnt top off the gas...already ridden over ten miles...shouldnt have been over filled....

do i persdonaly like vics?...na....not crazy about the arlen ness look...but to each is own...but vic is doing good at the target audience who want that jagged look....


bottom line is i wanted to know what vic would do in a situation such as this....

this was no way HIS fault...will victory stand behind its product is going to be the million dollar question

Don't you suppose the best answer to that question will come directly from Victory. All this time and your buddy has not contacted Victory yet!...and seeking this answer on two boards!! An HD forum and here... What's up with that? Like I said on the other forum...I would think being a newly released model, under the circumstances you stated, Victory would likely want to see the bike and up close for inspection. It would not suprise me if all this is true they even picked the bike up.

Tech23

Tech you need thicker skin...did i say he didnt contact anyone?..,..when this post originated the incident was 3 hours old and it happened on a sunday....

The bike did catch fire.....not from over fueling....but from a major mechanical failure...did i smell plastic smell no....i was to busy spraying a dry chem extinguisher on a working fire....all i could smell was the chem from the extinguisher

i asked the question not to get your panties in a bunch, but to see if
1. if anyone has heard of this happening.....
2. what would be his best recourse....

what he did do was tow the bike to his house to await the dealership to open on tues...bike was sent to dealer

if you would have read the update......

Victory was quick to snatch up the bike and give him a new one with upgrades....i applaud victory for doing this....way to go...big kudos.....but im sure they want to find out what happened just as much as the owner and any potential buyers....

He has yet to recieve the bike but he will find out hopefully this week....

I give victory huge props for taking care of this so quick..,.never thought they would...

still hate the ness look....but hey its your taste not mine...

BTW i did ask this on an HD forum because unlike victory HD has a long history and id figure someone may have had an experience with a total failure and what was the best recourse....yeah i was disappointed with VIc....still wont buy one because the three people i know who have them has had thier bikes in the shop more than my 4 previous harleys combined...HD has thier iussues to so dont think im not aware of it....i personaly dont care what people ride....but companies need to be held accountable for sh&t like this being it from polaris....HD, indian, or what ever....



Don't you suppose the best answer to that question will come directly from Victory. All this time and your buddy has not contacted Victory yet!...and seeking this answer on two boards!! An HD forum and here... What's up with that? Like I said on the other forum...I would think being a newly released model, under the circumstances you stated, Victory would likely want to see the bike and up close for inspection. It would not suprise me if all this is true they even picked the bike up.

Tech23

I didn't see any update stating this until this post I'm quoting. So, your remark to tech is unwarranted.

Thats great Victory stepped up and did that.

Lets clarify something that it seems JUST the HD ignorant seem to be stuck on. Ness had NOTHING to do with the designs of these bikes. He was ONLY involved in the GRAPHICS . I don't understand why HD people constantly think this. Is it because they have a hard time getting past the AMF era and want to equate Victory to something negative? LOL

Here is another tid-bit of information for you, just so you sound like you know what you are talking about. As regards to Arlen, Cory and Zach Ness, none...ok let me say that again so that you understand, none of them have ever designed a motorcycle for Victory or Polaris industries. Not one.

Arlen Ness does indeed own a couple of Victory Dealerships. They (all three) have and Arlen and Cory annually customize a Victory motorcycle with Ness designed and built bolt on pieces and paint schemes for production. But for every bike from the introduction of the Vegas in 2003 thru the 2010 cross bikes have been designed under the lead of head designed Michael Song. Here is a link to a story about him.

http://www.motorcyclistonline.com/newsandupdates/122_0904_victory_motorcycles_core_competency/index.html

Btw...you are welcome, and please accept the above as a gift from me...free of charge. All I ask is that when you are talking to your friends about Victory and Ness comes up you correct them and give credit to the genius that is Michael Song.

Tech you need thicker skin...did i say he didnt contact anyone?..,..when this post originated the incident was 3 hours old and it happened on a sunday....

The bike did catch fire.....not from over fueling....but from a major mechanical failure...did i smell plastic smell no....i was to busy spraying a dry chem extinguisher on a working fire....all i could smell was the chem from the extinguisher

i asked the question not to get your panties in a bunch, but to see if
1. if anyone has heard of this happening.....
2. what would be his best recourse....

what he did do was tow the bike to his house to await the dealership to open on tues...bike was sent to dealer

if you would have read the update......

Victory was quick to snatch up the bike and give him a new one with upgrades....i applaud victory for doing this....way to go...big kudos.....but im sure they want to find out what happened just as much as the owner and any potential buyers....

He has yet to recieve the bike but he will find out hopefully this week....

I give victory huge props for taking care of this so quick..,.never thought they would...

still hate the ness look....but hey its your taste not mine...

BTW i did ask this on an HD forum because unlike victory HD has a long history and id figure someone may have had an experience with a total failure and what was the best recourse....yeah i was disappointed with VIc....still wont buy one because the three people i know who have them has had thier bikes in the shop more than my 4 previous harleys combined...HD has thier iussues to so dont think im not aware of it....i personaly dont care what people ride....but companies need to be held accountable for sh&t like this being it from polaris....HD, indian, or what ever....






I didn't see any update stating this until this post I'm quoting. So, your remark to tech is unwarranted.

Thats great Victory stepped up and did that.

Lets clarify something that it seems JUST the HD ignorant seem to be stuck on. Ness had NOTHING to do with the designs of these bikes. He was ONLY involved in the GRAPHICS . I don't understand why HD people constantly think this. Is it because they have a hard time getting past the AMF era and want to equate Victory to something negative? LOL


-----------------------------------------------------------------


noneya... I checked both forums for an update and found none. Working for 29 years with 22 Technicians....skin doesn't come much thicker.

Glad to hear Vic did the right thing. How did the bike owner feel about Victory's response? I still would like to hear what was determined to be the root cause of the failure. Again, please post back if Victory releases info. on what had happened. I think if something like this had happened to me under the same circumstances I might have requested/negotiated a "courtesy warranty extension" on the failed part.

Tech23

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ok ness or not...still dont like that jagged look....but to each his own....

Id like to know the exact reason to....i do know when the bike was being winched up on the flat bed i did notice a fat wire harness that came down to the underneath of the bike at that was charred...i honestly think it shorted itself out and lit up, even my girl (tells) me now that the center headlight wasnt working but the aux lamps were on, .....my friend told me last night hes ecstatic about victories response...as would i...

The insurance company didnt even have to get involved...which is great...Victory (even though i dont like the looks of the jagged baggers ...especially the vision) at least they stood up and made it right...Sunday it caught fire...Tuesday the dealership opened up and took the bike...by Wednesday he had an answer from Vic asking what color you want your new bike to be....NOW THAT IS SERVICE....i just may get a jackpot yet.....but for baggers ill stick to my roadking classic....

People get really defensive when it comes to the bike they ride...its good to see the vic riders get that much passion to...

update was edited on the first post...





-----------------------------------------------------------------


noneya... I checked both forums for an update and found none. Working for 29 years with 22 Technicians....skin doesn't come much thicker.

Glad to hear Vic did the right thing. How did the bike owner feel about Victory's response? I still would like to hear what was determined to be the root cause of the failure. Again, please post back if Victory releases info. on what had happened. I think if something like this had happened to me under the same circumstances I might have requested/negotiated a "courtesy warranty extension" on the failed part.

Tech23

------------------------------------------------------------------

IF there was a wire harness running down under the bike then you friend or someone else is to blame and he just got over on Victory.

There are NO wires especially a harness that runs under the bikes. All wires run along the top of the frame under the gas tank.

Hmmmmm...I'm curious what Victory is going to do if in fact this was caused by the dealer or owner.

I actually find it hard to believe that Victory would just up and give him a new bike before a thorough investigation.

ok ness or not...still dont like that jagged look....but to each his own....

Id like to know the exact reason to....i do know when the bike was being winched up on the flat bed i did notice a fat wire harness that came down to the underneath of the bike at that was charred...i honestly think it shorted itself out and lit up, even my girl (tells) me now that the center headlight wasnt working but the aux lamps were on, .....my friend told me last night hes ecstatic about victories response...as would i...

The insurance company didnt even have to get involved...which is great...Victory (even though i dont like the looks of the jagged baggers ...especially the vision) at least they stood up and made it right...Sunday it caught fire...Tuesday the dealership opened up and took the bike...by Wednesday he had an answer from Vic asking what color you want your new bike to be....NOW THAT IS SERVICE....i just may get a jackpot yet.....but for baggers ill stick to my roadking classic....

People get really defensive when it comes to the bike they ride...its good to see the vic riders get that much passion to...

update was edited on the first post...

noneya...thanks for the reply. I suspect a short and resulting harness fire too.....based on the MIL (malfunction indicator lamp) and the loss of the headlight. The bike will no doubt be closely inspected by Victory. They NEED to find the exact cause so they can look at either manufacture of the harness, harness routing, a rough edge on a frame casting and even the assembly process where the harness is attached to the frame. The fix could be as simple as an additional wire tie and/or smoothing a rough edge. May even start a campaign to get current bikes back in the service departments for an inspection and/or correction....who knows. Glad your friend was treated well, and is satisfied.

Tech23

well since the bike was NEW....and no one and i mean NO one did ANY mods on that bike then there was definitely something there....be it factory, or it comming apart after the fire....

I knew i should have taken a pic of it...but i didnt...

and how could he got "over" on victory if victory took the bike back immediately and is in the process of giving him a new bike....bike didnt even get its first service done yet at the time of the fire...

im sure if it happened as a result of his doing or anyone elses besides victory im pretty sure Vic would have told him nope...your fault nanner nanner nanner......

This was his first bike....im glad Vic stepped up and righted it...giving a new rider a good dealer experience can make all the difference in the world...


IF there was a wire harness running down under the bike then you friend or someone else is to blame and he just got over on Victory.

There are NO wires especially a harness that runs under the bikes. All wires run along the top of the frame under the gas tank.

Well they did....even gave him upgrades....Cruise, black cherry color, and the backrest for his wife...

I was shocked on how fast they moved to resolve this....

I have been riding for almost 25 years and i never seen a fire like that....

the wires i saw ran down the front of the frame to underneath the bike just in front of the motor....have no clue what it was to...thought maybe it was to a power reg...but i havent looked at vics all that hard to see....

Hmmmmm...I'm curious what Victory is going to do if in fact this was caused by the dealer or owner.

I actually find it hard to believe that Victory would just up and give him a new bike before a thorough investigation.

You know what? Never mind what I said sorry. I just realized you are talking about a Cross bike. I have no idea of the wire routing on them.

...I only have one question ....where did your friend get his spare undies from?...cause if that was me i would have SHIT my self!!!!!
....the GOOD thing is your mate was ok ...not burnt or worse!!...bikes can be replaced...skins alittle harder to come by!
Good to see a result...as everybody has said , it will be interesting to see the "WHY IT HAPPENED" sheet

Cruise is standard on the Cross Country

Isn't the starter motor mounted low on the front of the engine with heavy gauge wire?

The dealer can take digital pic's and send them to Victory, which could be the reason immediate action may have been taken. I would still like to see pics.

Tech23

noneya = rifraf

rifraf?....hmmmm.....have we met?....if not you prob should stfu,......

this post was a simple question....i dont know what comes standard and what doesnt....so boo hoo.....


noneya = rifraf

not sure...i took a quick look and thats all i had time for....im hoping he keeps tabs with Vic and finds the cause...it be an interesting find....after the way they treated my bud i wouldnt mind someday a jackpot next to the other two bikes i own....

this was his first bike im glad the customer service was a positive thing for him...

Vic may have been a tad nervous since he is an army officer word can get around fast in the military community....

Isn't the starter motor mounted low on the front of the engine with heavy gauge wire?

The dealer can take digital pic's and send them to Victory, which could be the reason immediate action may have been taken. I would still like to see pics.

Tech23

Victory has come through my bud is expected to pick up his new bike this week....

Looks like a harness fire....find out more soon...

i am also happy with the end results, this thread reminded me of an event long , long, ago a little humor. i was fresh out of the army, was riding a 47 harley knucklehead out by a well known biker area, outside bakersfield, calf. this dude across the narrow 2 lane threw a leg over his ride an old triumph bonnie, dual carbs no air cleaners, velocity stacks, anyone who ever rode a bonnie knowes the amal carbs had " tickler " plungers on the top side , give er a couple tickels and shed light up, well this dudes bike coughed , sputtered and died, however the one carb started on fire, the flame was small at first then grew and the dude didn't even know, i saw the whole thing and hollered at him he immediately strated to posture like i was giving him some shit, i kept pointing and when he finally looked , he jumped like a jackrabbit threw the bike on its side and started throwing dirt on his ride to put the fire out. he did get it out, bike looked like hell, i fired my bike up and rode off into the sunset [ so to speak ] with a very big grin on my face, not because of the fire, but rather his attitude.

steve

The battery mounts at the bottom of the chin faring and the hot and ground leads come very close to the motor. If the tech doesn't take their time when the install the battery the leads can rub on the motor or exhaust. I know my ground lead was almost touching my front exhaust pipe because it was loopd towards the rear of the bike instead of the front, something I fixed in 10 seconds but someone who's not as anal as me and checks their bike over tip to tail woudn't have caught.

I'll bet the hot lead coming off the battery was rubbing on something that wore through the insulation or burned through the insulation and shorted the battery through the 2 GA, unfused wire. That would flash the wire and catch anything in it's vicinity on fire in no time flat.

I expect there will be a TSB to the dealers for PDI to instruct the techs how to properly install the battery AND for them to check any customer bikes that come in.

Just my opinion with nothing more than the facts presented here so take it for what it's worth.

You hit it right on the nose! Bat box is rubbing on the cables causing it to short. Wires were all bunched in there, didn't take much.


The battery mounts at the bottom of the chin faring

and the hot and ground leads come very close to the motor. If the tech doesn't take their time when the install the battery the leads can rub on the motor or exhaust. I know my ground lead was almost touching my front exhaust pipe because it was loopd towards the rear of the bike instead of the front, something I fixed in 10 seconds but someone who's not as anal as me and checks their bike over tip to tail woudn't have caught.

I'll bet the hot lead coming off the battery was rubbing on something that wore through the insulation or burned through the insulation and shorted the battery through the 2 GA, unfused wire. That would flash the wire and catch anything in it's vicinity on fire in no time flat.

I expect there will be a TSB to the dealers for PDI to instruct the techs how to properly install the battery AND for them to check any customer bikes that come in.

Just my opinion with nothing more than the facts presented here so take it for what it's worth.

Thats the official cause of the fire?

what im gathering after the tech talked to me and my buddy briefly was basically if front of the motor in the fairing the wires that run down through there was rubbing against an aluminum casing in the chin fairing...., causing the wires to short out and actualy cause the fire...what i liked was they figured it out so easily and already reported back to victory to say this needs to be looked at....the techeven said now their shop is already prepping the bikes as soon as they get them to keep this from happening again...




MJW had it exactly right....



Thats the official cause of the fire?