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A little irritated with Victory

5K views 26 replies 16 participants last post by  Jay 
#1 ·
I was planning to pick up my new bike at a dealer out of state last weekend (which I did). Knowing that the demo truck was scheduled to be in town today, and that they would give me a $1000 coupon for test riding, I post a question on here about the coupon here and got mixed answers, so I called the dealer. I told the dealer about the truck being here today, and that for an additional $1000 in accessories I'd gladly wait another week to pickup the bike.

The dealer didn't know exactly what the details of the coupon would be so he said he'd get back to me, here is his response:

I talked with our Victory rep and he is saying if you go to the test ride the coupon card can only be used at that dealer. He also said if you use the demo ride coupon you loose the some of the other rebates they are offering at this time. Let me know if this makes any sense to you.
Given the response I went ahead and picked up the bike last week.

Today I went over to the demo ride and of course got the coupon and nowhere on the coupon is a dealer name or anything that states where it must be used. It also clearly states that it can be combined with any other offers, but not other coupons (which I did not have).

I've contacted the dealer and he is trying to get in contact with the rep, who is apparently at the local demo ride.

FYI, I had not signed any paperwork prior to picking up the bike, so the purchase was made on the day of pickup which could have easily been today instead of last week.

So what's you guys opinion? Mine is that Victory or the dealer owes me $1000 in accessories or $1000 refund on the accessories I already paid for.

The dealer has been great to work with and I seriously doubt this is their mistake as I assume the coupon would have been covered by Victory
 
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#3 ·
How's that?

I asked about the coupon before the deal went through and was given bad information from the dealer who apparently got the info from his Victory rep.

Had I been told the truth about the coupon when I asked, I would have purchased the bike with coupon in hand and saved $1000.
 
#4 ·
Just have the dealer work with the factory rep and let them know what transpired. I got the deal last year on my XCT and it was excluded from the coupon deal when I bought it. A good dealer can work something out.
 
#9 ·
You are right, its not Victorys fault but it is their obligation to make sure the dealers do not give out wrong information in order to push a sale. Sounds to me like the dealership is the type to pocket the rebate for themsevles.

If a dealership doesnt know a product or doesnt know the correct rebates...etc they SHOULD NOT be selling the bikes. It is Victorys obligation to remedy any and all situations with a dealer pulling the blanket over a consumers eye. If not they are giving the 'ok' to dealers to lie and be shady.
 
#6 ·
Update

My dealer contacted the Rep with a copy of the coupon and the Rep still insist that the coupon must be used at the dealer that sponsored the ride.

I contacted Polaris last week and got a response that the coupon can be used at any dealer but it's at the discretion of the dealer. I further explained what occurred and waiting on a response.
 
#8 ·
I see both sides.

Its not Victorys fault but the dealer did not inform you correctly and you have that in writing.

You are being greedy but not in the regular sense so lets call it being a informed consumer. If you would have been told correctly you would have waited to do the test ride and purchased it at a $1,000 discount.

To me it looks like the dealer was trying to push you in to buying and not giving you the correct information.

I would push for it, what harm can come of it?
 
#11 ·
... So what's you guys opinion? Mine is that Victory or the dealer owes me $1000 in accessories or $1000 refund on the accessories I already paid for.
I think you're learning a $1,000 lesson here. If it's not on the contract, it never happened. Doesn't matter what you're promised verbally, or what is implied, if it's not printed on the purchase contract, with black ink on white paper, it never happened. It's up to the dealer to give you the $1,000 off and since it wasn't part of the contract you have signed, you will never get the $1,000. Sorry to be the bearer of bad news - next time you purchase a bike/car/boat, always make sure everything promised is on the contract. If it's not, do not take delivery (which is what finalizes and seals the deal).

As mentioned before, this has nothing to do with Victory - this is just your local dealer pulling a fast one on you (with or without their knowledge).
 
#12 ·
I know legally they probably don't owe me anything and I'll probably never see anything, the lesson learned is what kind company I'm dealing with. I really don't think it's the dealer that gave the wrong info. I believe the dealer when he tells me the info came from the Vic rep, and as far as I'm concerned the rep is Victory. I guess I should not have trusted what I was being told, that is why I got it in writing although I understand legally that doesn't mean much.

I got a great deal on a great bike, however I don't like being given the wrong information either accidentally or intentionally. I forwarded the email from the dealer to Victory, we'll see what they decide to do about it.

I guess if you consider this being greedy I was also greedy for taking the $2000 rebate and 5 year warranty?
 
#13 ·
Did you get any money off the bike besides the $2000 rebate? A couple of the dealers I talked with before I got mine a couple of weeks ago were willing to knock another $1500 or so off on top of the Red Tag rebates.
 
#16 ·
Issue Resolved

Got and email from Polaris today, they are going to honor the coupon. They said I should hear from my dealer in the next few days and will have an accessory credit. cheers

Glad they took care of this and the relationship is not starting off on the wrong foot.
 
#18 ·
Got and email from Polaris today, they are going to honor the coupon. They said I should hear from my dealer in the next few days and will have an accessory credit. cheers

Glad they took care of this and the relationship is not starting off on the wrong foot.
Congrats! Enjoy the bike. I was able to use the $1000 accessory coupon on my Kingpin. The dealership that sponsors a test ride, pays for the Victory truck to be there. Smart dealers stamp the coupon with their dealership name and it becomes incentive to pull the trigger within the duration of the coupon (7-14 days?) at that dealership. I would have never added all the accessories that the coupon provided for, so I'm happy. Always worth driving for the best deal in town in my book. And if it doesn't happen in town, drive a few miles. :)
 
#17 ·
I bought my bike, and after signing papers, they told me that they were having demo days a week later, and would post-date my paperwork so that I could get $500 in parts & accessories. My dealership came through for me.
 
#19 ·
That's why you always wait until final resolution (be it bad or good) before you decide/say the company is a bad apple
 
#21 ·
When I bought my bike the local dealer pointed out a dealer 100 miles away that was having a demo ride so I could get the coupon to use on my bike. Victory honored it at my dealer.
 
#22 · (Edited)
Victory

I have found that with dealing Victory and the dealers that nothing goes wrong or is there fault. Just find a good tech thats not hooked up with Victory and move on and tell others and hope they listen and when you cam move to another company.
We spend more for a bike than alot of people spend for a car which most cant ride year round yet they dont cover anything like a car dealership. They have us and stick it to us Our fault
 
#23 ·
I think to avoid issues it is best to get things in writing. Ma Victory may be unaware of what some dealers do. Seems like a phone call or letter to Victory corporate resolves a lot of issues to the customer's satisfaction.
 
#24 ·
Victory

You would think. I have tried both and with the same out come. So this IMO is what we need to do so they treat us like something other than crap. They both need to look at car dealers in most cases and the manf. Whay does the warrenty cover? Almost nothing as they mosrt always say it the owners fault.
 
#25 ·
You would think. I have tried both and with the same out come. So this IMO is what we need to do so they treat us like something other than crap. They both need to look at car dealers in most cases and the manf. Whay does the warrenty cover? Almost nothing as they mosrt always say it the owners fault.
A lot of the time it IS the owners fault, however its usually how the dealer handles and words the write up of the fault that determines how Victory will respond. A warranty is only as good as it says it is, have you read the details of the warranty? Every warranty is different, especially extended warranties. If you have a good service department that values you as a customer, they will help Victory see that it should be covered. However if you go in there acting like an asshole and are a terrible customer that they dont want to deal with, you better believe they are not going to lift a finger to help you get it fixed under warranty.
 
#26 ·
It is (generally) true that you will "catch more flies with honey than with vinegar" but in this case the OP got the value for his efforts, right? Victory did the RIGHT thing, right?

Sour Grapes - Why all this additional (and unproductive) dribble about how to deal with an individual dealership or service writer? This one is addressed and resolved satisfactorily. Why try to CREATE new "issues" where none exists (for this OP anyway)?

If you want to start some generic "Let's grip about Victory" thread, go for it but as for the title of this thread, it's closed/resolved and Victory did the right thing & the OP is no longer "A LITTLE irritated with Victory..." Rather, he is "satisfied with Victory" (perhaps he could change the thread title...)
 
#27 ·
Issue Resolved!

All of my accessories finally showed up today after almost 3 months of waiting. Not sure who is responsible for the delay, probably split between dealer and Victory. The delay doesn't matter much at this point, I've got my parts and have started installing.
 
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