If you don't have a response in what you consider is a reasonable amount of time there's one other avenue that may help. Go to FaceBook and post your case on the Victory Motorcyles page. This is very public (the whole world can see it) and has gotten results in the past. You may get your problem solved or you may get told to contact your dealer. If you are told to contact the dealer explain what the dealer has/hasn't accomplished and ask them to connect you to the regional representative. There's a possibility of a third option but it would only apply if the Lemon Law can be used in your area.
Has your dealer even tried to disassemble/reassemble to replacement parts in the compensator yet? If not you need to ask how come they haven't. Bottom line this was their mistake and they should be trying everything they can to get your bike corrected because in reality fixing the bike is a much cheaer option for them than refunding your money or swapping your bike. Either way they would be stuck with a bike that they broke!
Oh yeah - if you haven't tried it yet another option is to find out who the owner is so you can speak with them directly. Most owners don't like their reputation being crapped on by their employees and despise losing money. This may be the person (the dealer website is registered in his name) that you should contact:
NAME: ADVANCE MOTORSPORTS LTD
NAME: PAUL ROBICHAUD
POSTAL ADDRESS: 551 FERDINAND BOULEVARD
DIEPPE NB E1A7G1 CANADA
Retired AD USAF, IYAAYAS!
2008 V-Star 1100 Custom Bobber project
2011 Crimson XR with Forged Highway Bars / Hard Bags / Passenger Backrest / Tall OEM Windshield / OEM Highway Bar Closeouts / Hardbag Protection Bars. Ness goodies including Smooth Layback Plate Frame/Mount, black Rad 3 Mirrors, black deep cut grips, black deep cut drivers floorboards, black deep cut shifter/brake pegs, and black deep cut passenger pegs. Witchdoctor black rack.
Last edited by ammo_umb; 07-06-2012 at 10:18 AM.