Join Date: Feb 2013
Location: St. Michael, MN
Restocking fees are very common in the motorcycle accessory industry, especially with windshield manufacturers. Our fees are actually a lot lower than others. Most companies charge 20%-25%.
In our case there are a few reasons we charge a fee. First we offer free shipping on all of our windshields so some of the restocking fee is meant to cover that cost since we would be out a windshield sale. However the main reason is we actually would not restock a shield if it is returned. While some companies would repackage a windshield and put it back on the shelf, we do not feel it would be honest to sell a shield that had previously been unpackaged, installed on another bike, and used for a month to someone else and tell them it is a new shield. All of our returned shields are either used as demo models at rallies or resold at a discount as a used shield.
In all honesty it has not been a big concern of ours as we very, very rarely have shields returned. Hopefully this clears things up for you. Please let me know if you have any other questions.