Disappointed with Demo Ride - Victory Forums - Victory Motorcycle Forum
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 33 (permalink) Old 10-14-2014, 02:11 PM Thread Starter
Senior Member
 
SilvrT's Avatar
 
Join Date: Aug 2012
Location: Surrey, BC Canada
Posts: 1,365
Garage
Default Disappointed with Demo Ride

Posting this here as an FYI for a buddie on a Yamaha forum. This guy is really wanting to buy a Vic but got so turned off when he went to a demo ride that he's now thinking looking elsewhere. I've done what I can to hopefully dissuade him.

In any event, here's his post on the Yamaha forum if anyone here is interested.

Quote:
My friend and I had a pretty bad experience at the Victory Demo Ride a couple of weeks ago and I wanted to share my letter to the Polaris management with you guys. I wanted to email them but there's no email on their website - just a customer service phone number and a physical address. The lady at the Customer Service was nice but she can't do much except to "understand" and "apologize" for the inconvenience and I understand that. I appreciate the fact that she was nice and professional over the phone.

I'm sure a lot of people will disagree with my opinion expressed in the letter but that was my (our) experience that day... I thought you might want to take it into consideration when thinking about your next bike. I know I'm not spending my hard-earned money there...

Here it is, for what it's worth:

Hi,
My name is Sinisa and I’m your ideal customer. I’m a 47 year old male, professional, married, two kids in college, homeowner, with a steady income. Motorcycles have been my passion for years and I presently own two of them. I have a shed built just for my motorcycles. I am a member of several motorcycle forums, receiving a couple of motorcycle magazines, attending an International Motorcycle Show in DC every year, I’ve attended the California Superbike School and I’m spending quite of bit of money for the accessories. My wife and I are using every available weekend to go for a ride, that’s “our time”, our “therapy” and we love it. Yes, I’m your guy….I’m the one you cater to, the one that will spend money to buy a motorcycle he wants.
During this year I’ve been researching which bike will replace my 15 year old touring bike, the one we use for a two-up riding. And I found one – Cross Country Tour fits the bill!... For a 6’3”, 250lb guy this bike fits like a glove right off the showroom. So, I started researching for a demo ride close by. The closest and soonest was the one at the Commonwealth Powersports in Prince George, Virginia. So my friend, a die-hard Harley guy, and I decided to go. I was ready to “convert” him into a Victory guy…
The demo ride was a complete disaster. Your employees were rude, condescending, and with a horrible customer service. From a 45 min delay (one of them were late 45 min and they couldn’t start without him, apparently), to complete lack of organization system (no sign-up sheet, some kind of “cards” system that they “invented” on the spot after first ride was a mess), to associates wearing unsafe gear (novelty helmets, unzipped jackets),…And finally, to RUDE Victory employee arguing with me after I pointed out a rattle in one CCT fairing and maybe a lack of power on the same bike. I did it in best intentions, expecting they will check that out. Instead, I’ve received an earful of insults how I need to learn how to ride and when to shift, that those are his bikes and they are perfectly fine and that I probably need to find something else on the market(!!!).
I couldn’t not believe it – is THAT the person who is the “first impression” of the company such is Victory? Does he represent how the Victory is taking care of their potential customers? I’ve expected a simple: “Hey, thanks for letting me know. I’ll check what’s going on with that bike a little later. Why don’t you try this one instead? You might like it better.”. Instead, I got a piece of his mind.
The bullying continued later with some “smart” comments about my riding style that were absolutely unnecessary and unprofessional. … After the third ride both of us decided we had enough humiliations and left. While buying some accessories at the dealership, the sales associate asked us how was the demo ride. After telling him about my experience he told me I’m the third rider who had the same experience and left early.
Needless to say, after this interaction with your employee I really couldn’t be objective about the bike(s). Suddenly, everything was wrong – the engine was underpowered, the plastic was thin and rattling, the gear shifter was loud,…. Or was I just looking for a “bad stuff”, overlooking a great handling, comfort, excellent design, nice breaks,….? At this point it’s irrelevant – I know I have to look elsewhere for my next bike. I guess your employee was right – there are so many bikes on the market and I need to find one that works for me. In the meantime, I will make sure that my riding buddies (both in my area and on the forums that I’m associated with) learn about my experience with your company.
I’m sure you are aware of the fact that you are not selling the motorcycles – you are selling a lifestyle. Motorcycles are a passion, not a necessity. We can live without them. We chose to spend money on them. And I can guarantee you one thing – whoever is ready to spend $20,000+ on a motorcycle do not want to be a part of the lifestyle your company promoted last weekend at the demo ride.
I still cannot understand one thing, though – why would a company who prides itself in customer service (“Ride one and you’ll own one”, remember?) let people like THOSE representing them on the “first front line”, where all the potential buyers are coming to try the product and make a final decision about the purchase? That’s too bad….

Respectfully,

2013 RED XCT

Live to Love - Love to Ride
Life's a Venture on my Victory

----------------------------
Lloydz Air Filter
Lloydz Timing Wheel
Power Commander V
Autotune
CATs removed
Stage 1 flash
HD Trunk Rack
FIAAM Air Horn
PIAA 1100x Lamps
D&D Slip-on Mufflers
HID High & Low
KuryAkyn Sabertooth saddlebag tail lights
Victory Apes
Michelin Primacy Alpin PA3 ZP 195/55-16
------------------------------------

SilvrT is offline  
Sponsored Links
Advertisement
 
post #2 of 33 (permalink) Old 10-14-2014, 02:18 PM
Super Moderator
 
broggyr's Avatar
 
Join Date: Apr 2013
Location: Naugatuck, CT
Posts: 6,313
Garage
Default

Ouch. I have been to multiple demos at my dealer and all of the Vic employees were just fine.



2013 XCT, Boardwalk Blue w/ Vicwrapz
S&S Cams, Lloydz filter & ATS +5, PCV, UD pulley, Alto Red Eagle clutch plates
Madstad Windshield, 5000K HID, TriOvals, Memphis Shields wings, Ultimate seat
JVC KD-X35MDT, PBR300X4, Polk DB6502, DaytonAudio ND140-4 rear
HyperLites, LED driving lights, Lloydz dyno 105+H and 117+T
Arlen Ness blinkers, KlockWerks KlipHanger bars, Avon grips

Spectro Golden 4 20w40 for Victory L.SG424, Kury Sabertooth LEDs
THE FEW, THE PROUD, THE OBSCURE. TTWFO2
broggyr is online now  
post #3 of 33 (permalink) Old 10-14-2014, 02:24 PM Thread Starter
Senior Member
 
SilvrT's Avatar
 
Join Date: Aug 2012
Location: Surrey, BC Canada
Posts: 1,365
Garage
Default

Quote:
Originally Posted by broggyr View Post
Ouch. I have been to multiple demos at my dealer and all of the Vic employees were just fine.
I've only been to one Victory sponsored demo and everyone was great. I've also demo'd the Vics at 3 different dealers and the experience was very good. The guys at the dealer where I bought my bike are awesome!

2013 RED XCT

Live to Love - Love to Ride
Life's a Venture on my Victory

----------------------------
Lloydz Air Filter
Lloydz Timing Wheel
Power Commander V
Autotune
CATs removed
Stage 1 flash
HD Trunk Rack
FIAAM Air Horn
PIAA 1100x Lamps
D&D Slip-on Mufflers
HID High & Low
KuryAkyn Sabertooth saddlebag tail lights
Victory Apes
Michelin Primacy Alpin PA3 ZP 195/55-16
------------------------------------

SilvrT is offline  
post #4 of 33 (permalink) Old 10-14-2014, 02:29 PM
Lifetime Premium
 
saddlebag's Avatar
 
Join Date: Jun 2011
Location: Dayton, Ohio
Posts: 5,632
Default

Quote:
Originally Posted by broggyr View Post
Ouch. I have been to multiple demos at my dealer and all of the Vic employees were just fine.
I have never had someone behave that way at a demo. And the guys that run those seem to be friends of the dealers. The ones I've ridden with are never regular employees.

I've had issues with Vic employees, but I've had issues with lots of employees of various businesses. I doubt I would rule something I wanted out because of one dick on a demo ride. But if he thinks they rattle, are underpowered, and clack too loudly while shifting and those are major issues for him, I guess he should look elsewhere.




https://www.victoryforums.com/signaturepics/sigpic6903_1.gif
2011 Cross Roads
saddlebag is offline  
post #5 of 33 (permalink) Old 10-14-2014, 02:46 PM Thread Starter
Senior Member
 
SilvrT's Avatar
 
Join Date: Aug 2012
Location: Surrey, BC Canada
Posts: 1,365
Garage
Default

Quote:
Originally Posted by saddlebag View Post
But if he thinks they rattle, are underpowered, and clack too loudly while shifting and those are major issues for him, I guess he should look elsewhere.
Based on other things he's said, I'm pretty sure those issues, while real, seemed worse to him under the circumstances.

2013 RED XCT

Live to Love - Love to Ride
Life's a Venture on my Victory

----------------------------
Lloydz Air Filter
Lloydz Timing Wheel
Power Commander V
Autotune
CATs removed
Stage 1 flash
HD Trunk Rack
FIAAM Air Horn
PIAA 1100x Lamps
D&D Slip-on Mufflers
HID High & Low
KuryAkyn Sabertooth saddlebag tail lights
Victory Apes
Michelin Primacy Alpin PA3 ZP 195/55-16
------------------------------------

SilvrT is offline  
post #6 of 33 (permalink) Old 10-14-2014, 02:57 PM Thread Starter
Senior Member
 
SilvrT's Avatar
 
Join Date: Aug 2012
Location: Surrey, BC Canada
Posts: 1,365
Garage
Default

Just to make sure everyone here reading this doesn't get the wrong idea ... this buddie is NOT BASHING the Vic. On the contrary. I do believe he really wants to buy one. In fact, he's now talking to the actual dealer.

His latest comment is...

Quote:
Oh yea, I will definitely try it again...hopefully with a better results. And we actually check with the dealership - they had nothing to do with the demo ride except providing the real estate. That's according to two associates at the dealership. They were very apologetic and were keep on telling us that they had no say-so in the organization of it.
and

Quote:
BTW, I've sent the copy of my letter to the Store Manager at that dealership - after he contacted me by email offering $750 off the new Victory bike. I'm waiting for his (their) response. Cause after all, that is reflecting (hurting) their business directly.

2013 RED XCT

Live to Love - Love to Ride
Life's a Venture on my Victory

----------------------------
Lloydz Air Filter
Lloydz Timing Wheel
Power Commander V
Autotune
CATs removed
Stage 1 flash
HD Trunk Rack
FIAAM Air Horn
PIAA 1100x Lamps
D&D Slip-on Mufflers
HID High & Low
KuryAkyn Sabertooth saddlebag tail lights
Victory Apes
Michelin Primacy Alpin PA3 ZP 195/55-16
------------------------------------

SilvrT is offline  
post #7 of 33 (permalink) Old 10-14-2014, 03:10 PM
Super Moderator
 
broggyr's Avatar
 
Join Date: Apr 2013
Location: Naugatuck, CT
Posts: 6,313
Garage
Default

That is the impression I got from his post - that he was not bashing the bikes, but the demo employees. I hope he can see the forest, idiot trees notwithstanding...



2013 XCT, Boardwalk Blue w/ Vicwrapz
S&S Cams, Lloydz filter & ATS +5, PCV, UD pulley, Alto Red Eagle clutch plates
Madstad Windshield, 5000K HID, TriOvals, Memphis Shields wings, Ultimate seat
JVC KD-X35MDT, PBR300X4, Polk DB6502, DaytonAudio ND140-4 rear
HyperLites, LED driving lights, Lloydz dyno 105+H and 117+T
Arlen Ness blinkers, KlockWerks KlipHanger bars, Avon grips

Spectro Golden 4 20w40 for Victory L.SG424, Kury Sabertooth LEDs
THE FEW, THE PROUD, THE OBSCURE. TTWFO2
broggyr is online now  
post #8 of 33 (permalink) Old 10-14-2014, 03:59 PM
ptc
Senior Member
 
ptc's Avatar
 
Join Date: Feb 2014
Location: Northern CA
Posts: 504
Default

Sounds like it has nothing to do with "the bikes" and sounds totally like a personality conflict to me at first read.

My impression:
Based on his name alone He is thought of by these "Customer Service Reps" as an outsider.... and then if he explained to them his 'personal identity' as expressed in the letter Im sure they laughed all the more. As they are probably SOA cult tv wantabees and dont see others any other way....

While I dont agree with his portrayal of the 'rest of us' Vic riders as: "part of the lifestyle your company promoted last weekend at the demo ride." I think he just went away mad and lost perception of the company, the people, the riders, the lifestyle and everything.

But this is certainly something VIC has to answer to!

Hope he finds a nice Yamaha!

2011 Custom "Hammered XR"
http://streetbikeusa.blogspot.com/

BBob- "We all share the same wind regardless of the t-shirts we wear"
ptc is offline  
post #9 of 33 (permalink) Old 10-14-2014, 04:05 PM Thread Starter
Senior Member
 
SilvrT's Avatar
 
Join Date: Aug 2012
Location: Surrey, BC Canada
Posts: 1,365
Garage
Default

Quote:
Originally Posted by ptc View Post

Hope he finds a nice Yamaha!
Apparently Yamaha is coming out with a 2015 replacement to the Venture which is so out-dated it's ridiculous. I'm looking fwd to seeing what it is. I know there are a lot of Venture riders that are and have been anxiously waiting for Yamaha to bring out an up-dated version of that model.

2013 RED XCT

Live to Love - Love to Ride
Life's a Venture on my Victory

----------------------------
Lloydz Air Filter
Lloydz Timing Wheel
Power Commander V
Autotune
CATs removed
Stage 1 flash
HD Trunk Rack
FIAAM Air Horn
PIAA 1100x Lamps
D&D Slip-on Mufflers
HID High & Low
KuryAkyn Sabertooth saddlebag tail lights
Victory Apes
Michelin Primacy Alpin PA3 ZP 195/55-16
------------------------------------

SilvrT is offline  
post #10 of 33 (permalink) Old 10-14-2014, 04:08 PM
ptc
Senior Member
 
ptc's Avatar
 
Join Date: Feb 2014
Location: Northern CA
Posts: 504
Default

Quote:
Originally Posted by SilvrT View Post
Apparently Yamaha is coming out with a 2015 replacement to the Venture which is so out-dated it's ridiculous. I'm looking fwd to seeing what it is. I know there are a lot of Venture riders that are and have been anxiously waiting for Yamaha to bring out an up-dated version of that model.
Looks like a couch on wheels just like all the others.... I dont know what they will be looking for....


2011 Custom "Hammered XR"
http://streetbikeusa.blogspot.com/

BBob- "We all share the same wind regardless of the t-shirts we wear"
ptc is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Victory Forums - Victory Motorcycle Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome