From my experience, my 3rd Victory, customer service is only as good as your dealer. Ma Vic has a very hands off approach to warrantee claims, they depend on the dealers to handle most, if not all, claims. It is up to the dealers to convince them it is a good claim. Is is a good system? If you look at PII price, you could make an argument it is.
That said, sorry to hear of your disappointment. I hope you will find a good dealer to take care of you.
D&D pipes, PCV, Llyodz performance filter w/strip in place, Llyod's timing wheel (set +4) and various other visual do dads. :cool: