First Dealer Service
In Dec 2011, after over 30 yrs of riding HD's, I purchased a 2011 XC demo from a local dealer and recently had my first/last service done with them. A couple of weeks ago it needed the 10,000 mile service and new tires so I returned to the dealer, ordered new tires(Bridgestones that I'm very happy with so far) and scheduled the service appointment for a week later. Replaced the tires as they hadn't been taken care of very well as a demo.
Dropped the bike off on a Monday for the Tues service appointment and didn't get it back until Thurs. When I pickced it up was told they didn't have an air filter in stock so one was ordered and they were suprised I was taking the bike without waiting 6 more days for the filter to come in. Explained I made the appointment a full week before dropping it off and the filter should've been ordered then, however, that logic seemed to escape them. Then I got the bill....$757.67 for just fluids, lubing the cables, adjusting the belt and putting on 2 tires for which they billed 6.9 hrs labor without even replacing the air filer. The total included a 10% discount for being a new customer.
Checked with another dealer that's further away and they told me the exact same service would'b been $550 before taxes with them. Will be replacing the air filter this weekend at home while running the Ipod cables. Not a good introduction to factory services.