First Dealer Service - Victory Forums - Victory Motorcycle Forum
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 11 (permalink) Old 05-16-2012, 01:39 PM Thread Starter
Junior Member
 
Join Date: Dec 2011
Location: CT
Posts: 16
Default First Dealer Service

In Dec 2011, after over 30 yrs of riding HD's, I purchased a 2011 XC demo from a local dealer and recently had my first/last service done with them. A couple of weeks ago it needed the 10,000 mile service and new tires so I returned to the dealer, ordered new tires(Bridgestones that I'm very happy with so far) and scheduled the service appointment for a week later. Replaced the tires as they hadn't been taken care of very well as a demo.

Dropped the bike off on a Monday for the Tues service appointment and didn't get it back until Thurs. When I pickced it up was told they didn't have an air filter in stock so one was ordered and they were suprised I was taking the bike without waiting 6 more days for the filter to come in. Explained I made the appointment a full week before dropping it off and the filter should've been ordered then, however, that logic seemed to escape them. Then I got the bill....$757.67 for just fluids, lubing the cables, adjusting the belt and putting on 2 tires for which they billed 6.9 hrs labor without even replacing the air filer. The total included a 10% discount for being a new customer.

Checked with another dealer that's further away and they told me the exact same service would'b been $550 before taxes with them. Will be replacing the air filter this weekend at home while running the Ipod cables. Not a good introduction to factory services.
jk1313 is offline  
Sponsored Links
Advertisement
 
post #2 of 11 (permalink) Old 05-16-2012, 01:51 PM
Senior Member
 
Join Date: Nov 2010
Location: Lehigh Valley, Pa
Posts: 124
Garage
Default

I assume the majority of your cost was the tires. I have never found a Vic dealer to have reasonable pricing on tires, I assume it is due to the lack of volume. I told my dealer what I pay for tires and if he could come reasonably close I would buy them there. He could not so I purchased them myself and had an independent shop mount them.

I have no issue paying a little more to the dealer, but double is not going to happen.

2008 Vision
2011 Cross Country

Keystone Victory Rider
VRat is offline  
post #3 of 11 (permalink) Old 05-16-2012, 02:00 PM
Senior Member
 
Join Date: Feb 2012
Location: Fairfield Cnty, CT
Posts: 634
Default

JK. Unfortunatly, that's Dealer service, not Factory service. Dealers seem to never have decent prices on tires. Air filter should always be in stock. I find multi line dealers don;t stock much Victory product.
Be careful removing the tank for the filter installation.

2010 XC Midnight Cherry
cams/D&D
2009 Ness Vision
116 Big Bore
"The Millinium Falcon"
Blueline is offline  
Sponsored Links
Advertisement
 
post #4 of 11 (permalink) Old 05-16-2012, 04:08 PM
Senior Member
 
ALStensby's Avatar
 
Join Date: Apr 2011
Location: Brooklyn Park, MN
Posts: 693
Default

Quote:
Originally Posted by Blueline View Post
JK. Unfortunatly, that's Dealer service, not Factory service. Dealers seem to never have decent prices on tires. Air filter should always be in stock. I find multi line dealers don;t stock much Victory product.
Be careful removing the tank for the filter installation.
What he said. Unfortunately, that's one area that Vic really is hit and miss with since you're dealing with dealers...not Victory specific dealers. Didn't they give you a written estimate ahead of time for the work they were going to do? At least here in MN they're required to do so and I know there are other states that do that as well. Hopefully the other dealer will be better for you in the future!

Adam
2011 Victory Cross Roads - His
2014 Indian Chief 'Springfield' - Hers
2013 Honda CB500F
ALStensby is offline  
post #5 of 11 (permalink) Old 05-16-2012, 04:08 PM Thread Starter
Junior Member
 
Join Date: Dec 2011
Location: CT
Posts: 16
Default

Forgot to mention I had already paid for the tires before scheduling the service so they only had to mount them.
jk1313 is offline  
post #6 of 11 (permalink) Old 05-16-2012, 04:15 PM
Senior Member
 
ndabunka's Avatar
 
Join Date: Mar 2011
Location: Charlotte, NC
Posts: 1,858
Default

Quote:
Originally Posted by jk1313 View Post
In Dec 2011, after over 30 yrs of riding HD's, I purchased a 2011 XC demo from a local dealer and recently had my first/last service done with them. A couple of weeks ago it needed the 10,000 mile service and new tires so I returned to the dealer, ordered new tires(Bridgestones that I'm very happy with so far) and scheduled the service appointment for a week later. Replaced the tires as they hadn't been taken care of very well as a demo.

Dropped the bike off on a Monday for the Tues service appointment and didn't get it back until Thurs. When I pickced it up was told they didn't have an air filter in stock so one was ordered and they were suprised I was taking the bike without waiting 6 more days for the filter to come in. Explained I made the appointment a full week before dropping it off and the filter should've been ordered then, however, that logic seemed to escape them. Then I got the bill....$757.67 for just fluids, lubing the cables, adjusting the belt and putting on 2 tires for which they billed 6.9 hrs labor without even replacing the air filer. The total included a 10% discount for being a new customer.

Checked with another dealer that's further away and they told me the exact same service would'b been $550 before taxes with them. Will be replacing the air filter this weekend at home while running the Ipod cables. Not a good introduction to factory services.
First service runs about $300 per Victory's "book" so it looks like they hit you with full retail on the service plus another $250 for the tire change out? I'd ask for an itemized list. Perhaps the yo-yo that printed the service Work order did not know you had already paid for the tires?

PS - My original dealer would have done the 1st service for the cost of the oil change kit ($70) but I was 200 miles away from him at the time. I paid $269 (to a local dealer) after negotiating it down from $350




It's not just any victory.... It's MY Victory!

2011 Victory Ness Cross Country #120
Ness Thunderheaders
Ness Knurled Highway Pegs/KwelMetal Brackets
Ness Radius laydown license
Chrome CAM Tension Covers
Red Engine Bolts
Madstad System
DIY Garage Door Opener
Victory Chrome Saddle Bag Lid Rails
Küryakyn Upper Fork Shrouds
Küryakyn Lower Fork Covers
Power Commander V Tuner
Power Commander AT-300
Hertz HCX 165s Speakers
JL Audio HX280/4 Bridged 140w

Last edited by ndabunka; 05-16-2012 at 05:37 PM. Reason: clarify the dealers
ndabunka is offline  
post #7 of 11 (permalink) Old 05-16-2012, 05:08 PM
Senior Member
 
Join Date: Apr 2010
Location: Waterbury CT
Posts: 128
Default

I'm just a little curious, which dealer did you get your service done at ,and which did you get the lower price from?

CTKinpin
2013 XCT
Black
Nothing but a heel shifter and
Klockwerks Flare windshield
Traded in
2009 Kingpin Premium
Blue/White
:)
CTKingpin is offline  
post #8 of 11 (permalink) Old 05-16-2012, 05:33 PM
Senior Member
 
ndabunka's Avatar
 
Join Date: Mar 2011
Location: Charlotte, NC
Posts: 1,858
Default

Quote:
Originally Posted by CTKingpin View Post
I'm just a little curious, which dealer did you get your service done at ,and which did you get the lower price from?
Often times the original dealer will offer a basically "free" oil change and initial check up. That is what mine offered and others here have had similar offers. Unfortunately, that was at my vacation home which happens to be about a 4 hour ride so I checked out pricing at the local dealer options (only 2 at that time) and one was offering $179 service but was a bit further away. The local dealer, Ride Now (in concord, NC) agreed to "match their price" but AFTER the service, the service manager said "we would match the SERVICE price but you still have to pay for the oil change kit. This was NOT the deal with the High Point dealer but at that point I was tired of the hassle and just paid them the $179+$75+ taxes to get my bike back and decided at that point that I would NEVER take my bike there again for service. And never have. I bought my 5,500 mile oil change kit from the new Indian/Victory dealer in Lowell, NC and HAPPILY paid retail for it and did the service myself.




It's not just any victory.... It's MY Victory!

2011 Victory Ness Cross Country #120
Ness Thunderheaders
Ness Knurled Highway Pegs/KwelMetal Brackets
Ness Radius laydown license
Chrome CAM Tension Covers
Red Engine Bolts
Madstad System
DIY Garage Door Opener
Victory Chrome Saddle Bag Lid Rails
Küryakyn Upper Fork Shrouds
Küryakyn Lower Fork Covers
Power Commander V Tuner
Power Commander AT-300
Hertz HCX 165s Speakers
JL Audio HX280/4 Bridged 140w
ndabunka is offline  
post #9 of 11 (permalink) Old 05-16-2012, 10:03 PM Thread Starter
Junior Member
 
Join Date: Dec 2011
Location: CT
Posts: 16
Default

CTKingpin: Willow's did the service and Libby's gave me the lower price. Shark's in Stafford Springs has a good reputation but I live above you in Terryville so that's a haul. The parts guy at Willow's is OK but won't go back there for service.
jk1313 is offline  
post #10 of 11 (permalink) Old 05-17-2012, 02:01 AM
Member
 
Join Date: Apr 2012
Location: Aurora, CO
Posts: 86
Default

My first service (500 miles) ran $250, which is a lot. Over $700 is ridiculous, even with the mounting cost. 6.9 hours of labor for mounting? Hell no.

2012 Cross Country Tour, Black "Raven"
2004 Honda Shadow 750 Rat Bike "Ratsy"
1998 Honda CBR 900RR "Beatrix" (as in Beatrix Kiddo)
Road Captain, Dirty Dozen MC, Denver Chapter
PakRat is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Victory Forums - Victory Motorcycle Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome