Does Victory take product suggestions from customers? - Victory Forums - Victory Motorcycle Forum
 
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post #1 of 9 (permalink) Old 07-26-2012, 07:13 PM Thread Starter
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Default Does Victory take product suggestions from customers?

First, an introduction:

Potential new XTC owner here. I have a 2004 Honda VTX 1800 Neo that I've owned since new. 24K on the clock (would be a lot more by now, but that's a different, longer story).

Anyway, I've been leaning more toward a full touring machine in the last year or so and the XTC has really caught my eye. I should say that I'm a big guy at 6'05" / 250 lbs. Most bikes are too small for me- hence the 1800. Even that doesn't have enough leg room but I make it work. I've done extensive mods to the Neo, especially for long-distance travel, so moving to a touring machine is a logical next step.

All that said, I stopped in to the dealer the other day and sat on a XTC after doing a fair amount of research on different machines (Goldwing, BMW). Harley's are all pretty much too small for me. I was immediately impressed with the comfort, especially the bars. As tall as I am the VTX bars are still a small stretch for me and the XTC was just about perfect. Leg room was still lacking, but I haven't found a stock bike were it wasn't. The Vic was also much lighter off the stand- very nice.

Question, with the lower fairing of the XTC being so close to the little bit of the crash bar that is exposed, does anyone make a clamp that will attach highway pegs there?

The controls under the grips looked much better in person than in the pictures I'd seen, where they all looked like a stuck on afterthought.

Now, on to some concerns and product suggestions:

It doesn't seem to make much sense that the compartment where the iPod is connected has no way to lock it. I would like to see some kind of reinforced compartment (metal) and a lock so that it can be secured. Just makes sense to me.

The latching mechanism for the saddle bags seemed a little odd. Once they were latched the lid could still be pushed down about 1/4" with relatively little effort. I'm left wondering how secure are the lids?

By far, my biggest gripe is the lack of a hydraulic clutch. I LOVE that about my Neo. Very smooth and precise. No worries about getting stranded with a snapped clutch cable. They are proven and very reliable. On a $22K+ bike, this is a no-brainer. Please, Victory, you have a great product here but you missed the boat on this feature.

The lowers would be well-served to be remotely adjustable. I would think that would add minimal cost and weight but a lot of value.

Outside that, I would have preferred a wider tank, but I can certainly understand that Victory has a large variance in their target customer base so that wouldn't work for everyone. I wish they could find some way to incorporate an electronically adjustable wind screen like the Vision, even if it didn't have as much adjustment.

If I were to make a wish list, it would be that Victory look at www.coatesengine.com for their valving system. Lower engine height/weight, higher compression, almost no parasitic valve train drag, much improved power and fuel efficiency, lower center of gravity.... This would absolutely set Victory far apart from any competition. Coates has in fact marketed their own motorcycle, so it can be done.

Other pie-in-the-sky wish list is direct injection. Most cars are going this way for power/displacement and efficiency advantages. It's only a matter of time before bikes will as well. I would suggest a combined direct and port injection though- as many direct injection only engines suffer from intake valves/ports that get progressively more dirty over time because there is no fuel on the back side to keep them clean.

Overall, I was very impressed with the bike. My biggest concern was the cable clutch. I didn't get a chance to ride it (not enough time) but my dealer is willing to get me a test ride, so hopefully soon. I'm pretty sure I've been bitten by the Victory bug and this will be my next bike....
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post #2 of 9 (permalink) Old 07-26-2012, 07:23 PM
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FYI, there are no issues with the clutch cables on later models - the older models are known to break 'em more than normal, but not the cross bikes. Believe it or not, some of us prefer the cable clutches, as they're cheaper and easier to maintain.

If you would like a hydraulic clutch, you need Victory part number: 2876299-266 which is the whole hydraulic clutch kit. Here's a video on how to install it:

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post #3 of 9 (permalink) Old 07-26-2012, 07:47 PM Thread Starter
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Nice! Thanks!

Also- dealer told me the valves are maintenance free?

Last edited by Sandman333; 07-26-2012 at 07:52 PM.
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post #4 of 9 (permalink) Old 07-26-2012, 07:54 PM
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Quote:
Originally Posted by Sandman333 View Post
It doesn't seem to make much sense that the compartment where the iPod is connected has no way to lock it. I would like to see some kind of reinforced compartment (metal) and a lock so that it can be secured. Just makes sense to me.

The latching mechanism for the saddle bags seemed a little odd. Once they were latched the lid could still be pushed down about 1/4" with relatively little effort. I'm left wondering how secure are the lids?
As far as the lower compartments, I have no idea why they didn't come with locks... You can buy a kit with two locks. I did, installed them myself and they work great! Only thing is, I had to spend $40 on something that should have been stock, and now I have 2 different keys for the bike!

Bags... I think they are secure. The play you are experiencing is probably the seals compressing more. I don't think it's a problem at all.
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post #5 of 9 (permalink) Old 07-26-2012, 09:16 PM
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Sandman,

Saddlebags:

I agree with you that there is too much free play in the saddlebag lids. There have been some threads on this (although I did some quick searching, and can't find any now - maybe I'm thinking of another Victory forum). I haven't done much riding in the rain in the 5,000+ miles I have on my XCT, but leakage doesn't seem a problem. On the other hand, dust gets in there pretty easily.

Regarding security, people can steal the bags (search for some threads on using Brukus bolts, or not using them), or steal the bike, or cut or punch through the bags. Not much you can do about all that, on any bike.

Some people have suggested adding extra weather-stripping, on top of the existing stuff. In my opinion, Victory should either have just tightened up on the design or manufacturing specs, such that they close without the free play you're referring to. Barring that, at least they could have put some sliding adjustment capability in the three hinge bolts or the two bolts for the latch bracket, or both. I like my XCT for the most part, but I'm disappointed in the bag lid free play. IMHO, it's either shoddy design specs or shoddy tolerances with regard to the lid closures.

Direct Injection:

The new American sportbike company, Motus, was going to go that route. Google MOTUS MOTORCYCLE ENGINE DIRECT INJECTION or something along those lines, and you'll find lots of press about that. But very recently, they dropped that. I talked with the owners at Americade in June, and they said, primarily, it added too much cost (and this, on a bike for those with deep pockets to begin with) with too little benefit. You can read about that change here, which lists several other reasons for their dropping it: http://www.asphaltandrubber.com/news...uel-injection/ . Looks like a really nice bike, regardless.

Clutch:

While there was that change that CrossRoads refers to above, I also agree with you that a bike in this price range should come with a hydraulic clutch. I had one on my 2000 Valkyrie Interstate, another full-bagger bike. I carry a spare clutch-cable kit with me now; the good news is that it was cheap and those bags are the biggest on maybe any bike.

Lowers:

I also think the cubbies in the lowers should have come with locks standard. I don't know about metal cubbies; the same comments about the bags apply, i.e., you can't really make much on a bike theft-proof.

I'm 5'9", 30" inseam, and I can adjust the lower openings on the bike. Of course, you want to keep your eyes on the road.

Pegs:

Others will have to help you here, if a search of the forum doesn't do the trick. Unlike you, I can stretch full out on those stock floorboards.

Windshield:

As I mentioned in some other thread recently, I enjoyed the electric windshield on the 650 Burgman Exec I owned for the last five years. Nice feature, and found on a good number of bikes. I also mentioned that I've never heard of one on a bike with a fork-mounted fairing (such as the XCT, for instance, or my Valk). On a frame-mounted fairing, sure. So, if Victory were to do this on the XCT, I believe that this would be an industry first. Be nice though, sure.

[Edit:]

Valves:

Yep, hydraulic self-adjustment stuff, just like a Harley, nothing to see here, move along. On the Valk (that's the old 1520cc 'Wing motor), at least they were screw-and-locknut adjustable, i.e., easy enough for me to do. But this is better.

Cheers,

Bill P.

2012 XCT (SOLD) : HeliBars; Centramatics; PC-V; Lloydz air filter; 11" Madstad; Rivco LED mirrors; Doran TPMS; Stebel horn; Motolights; CustomLED trunk flasher; KewlHeel shifter; CycleOps trunk rack; BeadRider seat; Vibranator bar ends; Passenger grab handles; Powerlet outlets; Handlebar RAM mount; RicZ laydown plate; Brukus SaddlebagSecure; 14" flexible antenna; RAM cupholder on trunk; shock Schrader valve relocation.

Gallery: http://www.billanddot.com/victory-xct/

Last edited by wspollack; 07-26-2012 at 09:45 PM. Reason: Forgot valves.
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post #6 of 9 (permalink) Old 07-27-2012, 08:19 AM
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For the leg room, something that may help is the foot controls are adjustable. Most come with them set at the mid positiion, but you can move them forward a bit more. Under the flloorboards, you'll see three holes, one with a bolt in it. Pull this and you can slide them. The shifter will need to be adjusted a little bit (there are three positions for the linkage as well). Also, you can adjust the height of both controls. Enjoy!

Adam
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2014 Indian Chief 'Springfield' - Hers
2013 Honda CB500F
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post #7 of 9 (permalink) Old 07-27-2012, 01:03 PM
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The simple answer is: "No, they don't listen". But really, what large manufacturer really does? They have a business to run, and satisfying the masses is all they can hope to do. Out of a potential say... million customers, they might get 30,000 conflicting ideas, and there's just no way to satisfy everyone.

But painting with a larger brush here... they have dropped the ball by not listening to general requests from those of us who have spent money to own their products. We asked for new, exciting bikes... we keep getting parts-bin bikes thrown together with too many shared components. We've asked for better quality in the details (like having a cruise control that doesn't look like it was ordered from JC Whitney & thrown on by a gas station mechanic). They won't spend the $ to expand their dealer network, or support customers with warranty issues with the existing dealers who may want to screw the customer over. And they just won't grow the accessories lines for desirable upgrades, or even basic needs like simple things... saddlebag liners anyone?


Still, what they are offering currently is still among the highest quality product on the road, and you can be assured of near-perfect reliability. No brand is perfect, and of course some are more flawed than others, but when you buy a Vic, you'll never regret it. I just hope that someday they add more adrenaline to the product line, because if they don't, they'll end up losing market share to more innovative brands. This is important because only a few years ago, it was Victory that made a name for themselves because THEY were innovative and progressive...

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post #8 of 9 (permalink) Old 07-27-2012, 02:31 PM
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Bandit,

Nicely put.

Cheers,

Bill P.

2012 XCT (SOLD) : HeliBars; Centramatics; PC-V; Lloydz air filter; 11" Madstad; Rivco LED mirrors; Doran TPMS; Stebel horn; Motolights; CustomLED trunk flasher; KewlHeel shifter; CycleOps trunk rack; BeadRider seat; Vibranator bar ends; Passenger grab handles; Powerlet outlets; Handlebar RAM mount; RicZ laydown plate; Brukus SaddlebagSecure; 14" flexible antenna; RAM cupholder on trunk; shock Schrader valve relocation.

Gallery: http://www.billanddot.com/victory-xct/
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post #9 of 9 (permalink) Old 07-27-2012, 06:58 PM
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I just installed a set of Kuryakyn Long Horns on my bars for highway pegs. Just put the clamp on the bottom of the bars and then slide it up the bar to the height you want it.

Mike
2012 White Cross Country Tour
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