Fork seals not covered under warranty?! - Victory Forums - Victory Motorcycle Forum
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post #1 of 13 (permalink) Old 06-04-2013, 11:52 AM Thread Starter
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Default Fork seals not covered under warranty?!

I mentioned in another post (my own about the Yellowstone ride) that my XR blew a fork seal sometime during the trip. Well, I call up Action Motorsports in Idaho Falls today to see about getting it fixed.

I'm thinking (perhaps erroneously) that my extended service plan should cover that, especially since it managed not even 7200 miles. But the young lady I spoke to informed me that Polaris typically calls fork seals "maintenance items" and it would likely not be warrantied.

Am I way off to be surprised by this? Not angry, or even annoyed, just surprised. Seems to me a fork seal should make it plenty longer than 7000 miles and 1 year, especially on a touring bike.

I was quoted 1.5 hours labor at $87/hour, and about $40 for the seal. Not unreasonable. She did say she will submit it to Polaris. Also, they're only a week out, and can get it done same-day, and that made me happy enough I'm almost willing to cough up the 200 bucks without a fight.

But what's the consensus here? Do I need to make a ruckus and try to get Polaris to pay for this? Working in the auto service industry I know that the service department is at the mercy of the manufacturer for what will and will not be paid for, and I like this dealership well enough I don't really want to cause them any trouble by putting them in a position where they have to eat the cost of the repair (which they won't want to do). Also sucks that it's leaking bad enough I'm hesitant to ride it for fear of causing further damage or the bike becoming unsafe, so I'll have to rent a trailer...more $$$ tho not much I guess.

Gotta get the bike fixed, tho, so I'm taking it in next Wednesday one way or the other.

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Last edited by Luciferiad; 06-04-2013 at 11:55 AM.
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post #2 of 13 (permalink) Old 06-04-2013, 12:02 PM
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order the seals and bring them in http://buywitchdoctors.com/p/1510/vi...ushing-sc-277/

this is not a pair.

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post #3 of 13 (permalink) Old 06-04-2013, 12:12 PM
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I could see them not being covered if you have 15,000 miles or more. But at 7,200 miles they failed before they were designed to and should be covered. Of course my opinion and $1.65 will get you a cup of coffee at McDonalds

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post #4 of 13 (permalink) Old 06-04-2013, 12:46 PM
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This guy got his warranted after 30,000 miles
http://www.******.net/forum/thread/1...r-or-warranty/
I was sceptical that his would be covered but got fixed for the $50 extended warranty deductable-
might just be a case of the dealer taking care of a customer.
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post #5 of 13 (permalink) Old 06-04-2013, 01:45 PM
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The Vic extended warranty is more of an insurance policy than a warranty. Getting the company to cover something has a lot to do with how the service manager words the claim and handles the conversation with the warranty company. A good service manager has to be very creative. And by the way the extended warranty is not Polaris.

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post #6 of 13 (permalink) Old 06-05-2013, 10:29 AM Thread Starter
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Well, Riley at Action Motorsports heard back from Polaris already. They've rejected the warranty claim, which was what she warned me would happened. My options are to call Polaris customer service, but BeoBob's experiences with them are still fresh in my mind since his threads occasionally float back to active topics page. I think I'll just eat this one.

Thanks for the link VJ, but by the time I saw it, I'd already had Action order me the part. Appreciate it tho, and will keep Witchdoctor's in mind if the right fork starts pissing all over me

Byte, your link didn't work...are asterisks supposed to be part of the address?

It is what it is, I guess. Gotta get the bike fixed, man...gotta ride. The right fork on my wife's Shadow leaks but it takes hundreds of miles for it to even start looking damp. And I already spoke with the service manager at Adventure Motorsports who said they'd cover it when we were ready to get it fixed or if it got worse. If mine wasn't leaking so damn bad, I'd just ignore it, but it forms large droplets after just a few miles which blow back onto my chin spoiler, my crash bar, and my leg. I dunno how much oil is in there to start, but I bet there's a whole lot less now.

Anyway, just grumbling now.

You can call me Billy. Or Luci. But don't call me Shirley.

Mine:
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Lloyd'z ATS, IAV, VFC-III. Vic "High Performance" air filter. Ness Big Honkers. Funsies.

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Last edited by Luciferiad; 06-05-2013 at 10:32 AM.
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post #7 of 13 (permalink) Old 06-05-2013, 11:10 AM
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If I walk in the door of your dealer and he hits me up for two hundred for a blown oil seal so be it. He doesn't know me. That's the rate. I suck up and deal.
If you bought that bike from him and at 7k it's spring leaks then this story is only second act. Last act should include you reminding him of these facts and him offering a gesture to show his appreciation of your concerns.
Or maybe he doesn't value your relationship.
Just saying.

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post #8 of 13 (permalink) Old 06-05-2013, 11:24 AM Thread Starter
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Quote:
Originally Posted by Pop View Post
If I walk in the door of your dealer and he hits me up for two hundred for a blown oil seal so be it. He doesn't know me. That's the rate. I suck up and deal.
If you bought that bike from him and at 7k it's spring leaks then this story is only second act. Last act should include you reminding him of these facts and him offering a gesture to show his appreciation of your concerns.
Or maybe he doesn't value your relationship.
Just saying.
I'm planning on having a short chat with the service manager when I get there. I don't think it's right that Polaris won't cover it, but being a service manager for a tire/lube shop I know what it's like to be in his position, so I find it incredibly difficult to twist the arm of the guy running the place. Unless he's a d-bag to me, in which case I'll be climbing the food chain over there till I'm apex predator.

I digress, however...knowing the manager can well be backed into a corner over something like this: appease a customer over a couple hundred bucks...risk the ire of HIS boss...understand that this could come out of his department's bottom line...it's a tough line to walk.

Have I done it? You bet. But the situation has to feel right to do it. I'm probably overthinking it (I do that...a lot), but it will depend on how I approach him and how he responds. We'll see.

You can call me Billy. Or Luci. But don't call me Shirley.

Mine:
2011 Cross Roads, crimson red
Lloyd'z ATS, IAV, VFC-III. Vic "High Performance" air filter. Ness Big Honkers. Funsies.

Hers
2015 Vegas 8-Ball

My musings:www.billyrulez.wordpress.com
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post #9 of 13 (permalink) Old 06-05-2013, 11:46 AM
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Seal may well be bad... but probably only has debris stuck under it. They make a clean-out tool that can be had for under $10. Take the dust cover off, run the tool under the seal, and clean everything up. If it works then it will save you $150.


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post #10 of 13 (permalink) Old 06-05-2013, 11:48 AM
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Quote:
Originally Posted by BeoBob View Post
Seal may well be bad... but probably only has debris stuck under it. They make a clean-out tool that can be had for under $10. Take the dust cover off, run the tool under the seal, and clean everything up. If it works then it will save you $150.
If you know that, why doesn't his service manager?

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