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post #1 of 36 (permalink) Old 04-07-2011, 10:00 AM Thread Starter
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Default Maintenance Question

This may not be an issue anyone here can help with but you never know. I have a 2010 XR and the maintenance schedule is every 2500miles. The 2011 XR's have a 5000 miles maintenance schedule. Does anyone know if Victory will allow the 2010 to go by that schedule too. I didn't want to call some customer service rep who really doesn't know just to have them say no because they don't want to research it so I thought I'd ask here first to see if anyone else had dealt with this before.
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post #2 of 36 (permalink) Old 04-07-2011, 10:06 AM
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Default Maintenance Answer

You will void your warranty if you do not follow the recommended 2500 mile service. Will the transmission and/or engine fail? Probably not. But you are taking a chance, and you are definitely voiding your warranty.

Oil changes are cheap - the savings of skipping an oil change is not worth the risk of engine and/or transmission failure.

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post #3 of 36 (permalink) Old 04-07-2011, 10:29 AM Thread Starter
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I should have been a little more clear. I apologize for that. I do the oil changes myself since they are so cheap. My biggest concern is all the other checks that get done during the 2500 mile service. Since it costs over $200.00 every time i take it in for a 2500 mile service it would be nice to be able to cut that in half and only do it every 5000miles or are all those other checks they do really not that important?
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post #4 of 36 (permalink) Old 04-07-2011, 12:07 PM
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I can't speak for Victory in particular, but I have yet to come across a vehicle manufacturer (cage or scoot) who can deny warranty claims based on not doing the recommended services barring someone who completely neglects any and all service. Same thing in regards to aftermarket accessories. The burden of proof is on the gaurantor (warranty company) to show that whatever you did or did not do to your vehicle caused the issue.
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post #5 of 36 (permalink) Old 04-07-2011, 02:17 PM
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The improved tranny is why the oil change has been extended.

Posting on this forum that you are thinking of extending the oil change interval can be used as proof if your tranny fails.

It is recommended to be changed at 2500 miles. There is no good reason to chance it by extending the oil change to 5000.

Chances are nothing bad will happen but if it does, you'll be paying a few thousand dollars for a new tranny and saying "I should have changed it at 2500 miles".

Warranty won't cover it because like so many other companies out there they can use the internet and if they find just this post your warranty will be voided. It will show willful neglect of the manufacturers recommended oil change.

Like I said. Why chance it?
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post #6 of 36 (permalink) Old 04-07-2011, 02:20 PM
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FYI the Subaru Impreza and Mitsubishi Lancer forums provided proof of abuse to tranny's and rear ends to the point a lot of hot rodders warranty claims were denied!!!

Those two manufacturers went on those web sites and was able to deny claims based off of what some members posted about the use of their cars.
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post #7 of 36 (permalink) Old 04-07-2011, 04:06 PM
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That's crazy! Big brother is watching you - beware of the power of the internet...

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post #8 of 36 (permalink) Old 04-07-2011, 11:56 PM
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Quote:
Originally Posted by ALStensby View Post
I can't speak for Victory in particular, but I have yet to come across a vehicle manufacturer (cage or scoot) who can deny warranty claims based on not doing the recommended services barring someone who completely neglects any and all service. Same thing in regards to aftermarket accessories. The burden of proof is on the gaurantor (warranty company) to show that whatever you did or did not do to your vehicle caused the issue.
I don't mean to contradict you, but I must. Worked in an auto dealership before, and seen more things than I wanted to see. Seen a denied engine replacement claim since customer was unable to provide all oil receipts for oil changes.

Also have seen after market improvements being used as an excuse to refuse warranty coverage.

Dealerships and manufacturers look a lot better from the outside. Join one, and you'll see the other side of the fence.

Don't think the warranty company or manufacturer is willing to just buy you a new engine. Warranties are nothing more than an insurance business, and when big claims come in, they will pull the magnifying glass out and start inspecting.

Please add your bike's year and model to your signature. Here's why.
------------------------------------------------------------------------------
Riding: 2011 Cross Roads & 2016 Springfield
------------------------------------------------------------------------------
---------------------------------------
Blest with victory and peace, may the heav'n rescued land
Praise the Power that hath made and preserved us a nation.
Then conquer we must, when our cause it is just,
And this be our motto: "In God is our trust."
And the star-spangled banner in triumph shall wave
O'er the land of the free and the home of the brave!
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post #9 of 36 (permalink) Old 04-08-2011, 07:50 AM
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Quote:
Originally Posted by CrossRoads View Post
I don't mean to contradict you, but I must. Worked in an auto dealership before, and seen more things than I wanted to see. Seen a denied engine replacement claim since customer was unable to provide all oil receipts for oil changes.

Also have seen after market improvements being used as an excuse to refuse warranty coverage.

Dealerships and manufacturers look a lot better from the outside. Join one, and you'll see the other side of the fence.

Don't think the warranty company or manufacturer is willing to just buy you a new engine. Warranties are nothing more than an insurance business, and when big claims come in, they will pull the magnifying glass out and start inspecting.
As have I actually (about five years) and like you, saw some things I didn't like. Saw MANY times where they'd deny things out right. It's a business and freely giving away money isn't good business practice. 90% of the customers would just take the denial for what it was, get pissed and move on. However, the few who pushed back won every time. Sometimes it was the whole squeeky wheel thing, other times they took it to court. It could be a state by state situation at that level, though. But the word "recommended" maintanence is what saves the customer. Same thing for accessories, though that can get a bit dicier.
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post #10 of 36 (permalink) Old 04-08-2011, 08:50 AM
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I would think good sense judgement wins it out here.

If the question is, "will doing my own service intervals void my warranty", the answer is most likely "no". This assumes the work was done correctly. Best to keep receipts and good records, and allow the dealer to perform any technical inspections, if there are any (my BMW needed value inspections/adjustments, not something I would normally perform).

As for aftermarket modifications, the best course of reason is that if a modification is made that can directly result in a failure, it will most likely come under heavy scrutiny. This means, if you jack with something and it fails, be prepared. A warranty cannot be voided in total for a isolated modification. So if you make aftermarket modifications to your suspension, and you have suspension issues down the road, you're liable to be rejected. However, if you have a transmission issue, they cannot reject it because you made a suspension modification - unless the two can be linked.

All said, dealers and guarantors run their businesses as such, and you will find all sorts of types out there - good and bad. My advice is to find a dealer you trust, build a good relationship with them by visiting them, purchase all of your service items from them so they have the records, keep very good records of everything you do, and if you have issues, they will be more likely to stand behind you.
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