Victory (Polaris) "service" at dealers - Victory Forums - Victory Motorcycle Forum
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post #1 of 35 (permalink) Old 11-16-2013, 07:07 AM Thread Starter
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Angry Victory (Polaris) "service" at dealers

First, I've gotta say I love my CCT. Best ride ever.

I'm wondering though how much focus Polaris has on the Victory line. Reason being is I had been trying for 2 weeks to schedule the bike in for its 5,000 mail maintenance. I know that I could do the oil change myself, but needed the belt tension checked, as it's kinda noisy.

I bought the bike from a dealer 70 miles away, but have a local Polaris shop less than 5 miles away, which is where I wanted to take it.

Put off for 2 weeks, I finally arranged an appointment for 9:00 on a Friday morning. Took it in, the mechanic wasn't there yet, but no big deal. I left and heard nothing for awhile and called back at 2:30 to see how it was going.

The "manager on duty" tells me "Well, not sure he's done with your bike yet. We just sold a Ranger and he's got to get that ready first." Bottom line, they hadn't started on my bike, so I picked it up and won't be back.

What I drew from his statement is "We don't really give a crap about your motorcycle. The big money is with this four-wheel deer-haulers. We'll get to you when we don't have anything else to do."

When I drove the bike out of the shop, the mechanic did try to apologize, but pretty much confirmed what I assumed was the case. Their focus is on the outdoor vehicles, not Victory.

I am trying to get in touch with Polaris to discuss this, but wondering how many of you have run across the same attitude?

2013 XCT Sunset Red, Tri-oval Stage 1 Exhaust, Lloydz ATS (+4), Lloyds High-flow Air Filter, Lloydz VFC III, Kicker Speakers, Electric Reverse Kit, Ultimate Seat w/Backrest, Passenger Armrest, Madstad Road Glide, Ness Beveled Gas Cap/Derby/Cam, FOBO TPMS,Centramatics Martinez, GA
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post #2 of 35 (permalink) Old 11-16-2013, 07:27 AM
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I have never been back to my dealer for service , but I will say this : When I purchased my bike , it was still in the box , I said how long to put it together as I was thinking days to a week . He said ALL newly sold machines take precedence over repairs , whether it was bikes , sleds , ATV's , didn't matter . I had it 5 hours later . This my be a theory lots of dealers abide by .

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post #3 of 35 (permalink) Old 11-16-2013, 08:00 AM
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I have never been back to my dealer for service , but I will say this : When I purchased my bike , it was still in the box , I said how long to put it together as I was thinking days to a week . He said ALL newly sold machines take precedence over repairs , whether it was bikes , sleds , ATV's , didn't matter . I had it 5 hours later . This my be a theory lots of dealers abide by .

My dealer was the same, new sales go to the front of the line for shop prep.

To the OP,

You said you took it to a Polaris shop that was willing to work on it. Are they in fact a Victory dealer as well. Just because a Polaris shop is willing to try and help you out doesn't mean they're qualified.

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post #4 of 35 (permalink) Old 11-16-2013, 08:01 AM
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This my be a theory lots of dealers abide by .
Yuppir. These toys are Barbie dolls.

The money is in the dresses and the dreamhouses. You can't sell any of the dress up until you get the doll in little Sally's hands.

Walk into a multi-line dealer. Note how much space is allocated to dirt machines and gear, snow machines and gear, water machines and gear, friggin lawnmowers and chainsaws, as well as road machines and gear. Run the percentages.

Break those numbers down by brand. How much space for Yamaha road machines, Honda, whatever.

So if 25 percent is road machines and gear and half that is Victory, that's twelve or thirteen percent of space. If the dirt machines is 50 percent of space and half of that is Polaris then simple math says the dealer is twice as committed to your Ranger as he is your Highball. Each 1 foot square of linoleum is money burning. How the products eat that space is a thumbnail of how the dealer gets to the bottom line. It's more complicated for sure, but if Vic is a kiosk with the same five or six bikes that were there in March while right across the aisle the dealer got all nine models of '14 Ski Doos taking up three times the floor, you don't need to call Polaris hot line to get the lowdown on why your bike isn't getting VIP treatment.

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We just keep moving
It's been that way since long ago
Since the stone age chasing the great herds
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post #5 of 35 (permalink) Old 11-16-2013, 08:38 AM
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Right on the mark Pop .

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post #6 of 35 (permalink) Old 11-16-2013, 09:03 AM
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You said you took it to a Polaris shop that was willing to work on it. Are they in fact a Victory dealer as well? Just because a Polaris shop is willing to try and help you out doesn't mean they're qualified.
^^^Good question and point. If they are not a Vic dealer do not try and get a ATV mechanic to work on it. If they do not even sell the bikes, why would they be a priority?

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post #7 of 35 (permalink) Old 11-16-2013, 10:25 AM Thread Starter
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Oh yes, absolutely a Victory dealer. As Pop said, 6-10 bikes on the floor vs. 40-50 other vehicles.

Live and learn....

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post #8 of 35 (permalink) Old 11-16-2013, 10:57 AM
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geekydad

go to face book on the Vic page post what has happened. Be nice with no name calling. Tell them the name of the dealer and a way they can get back to you. You will here from them. Do it on monday cause no one monitors the page over the week end.

Go back to dealer and talk to the GM explain to him in a nice way how disappointed you are with there service.

Can't be much of a dealer if they only have one tech to work on a victory

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post #9 of 35 (permalink) Old 11-16-2013, 02:26 PM
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Geekydad,

You're right, the CCT is an awesome motorcycle. But your problem is with the dealer, not Polaris as a company. Talk to the Service Manager of the place again and if he comes off bad a second time. Tell him, "that's twice, don't worry, I won't ask you a third time. Have a good day sir". Then take your Victory business elsewhere. Find a good Victory dealer that understands what makes a business get repeat customers, support them and don't look back.

All the best,

Mark


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"That's a beautiful Victory!"
"Thank you."
"Who makes it?"
"No one."

Who turns Victory into defeat? Polaris Industries, that's who.

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post #10 of 35 (permalink) Old 11-16-2013, 05:16 PM
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Oh yes, absolutely a Victory dealer. As Pop said, 6-10 bikes on the floor vs. 40-50 other vehicles.

Live and learn....
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Geekydad,

You're right, the CCT is an awesome motorcycle. But your problem is with the dealer, not Polaris as a company. Talk to the Service Manager of the place again and if he comes off bad a second time. Tell him, "that's twice, don't worry, I won't ask you a third time. Have a good day sir". Then take your Victory business elsewhere. Find a good Victory dealer that understands what makes a business get repeat customers, support them and don't look back.
So;
After you go back and are still not happy; don't just say "the dealer". Use their "dealer name" so others won't need to go there and be disappointed too.
If I was traveling and had to go to a dealer away from my favorite one, how would I know where to NOT GO.
I looked on Yelp and there are some Victory Dealer with reviews. There needs to be somewhere the owners of Victory Motorcycles can go to learn who is good and who is not. Maybe everyone should do a comment on Yelp about the dealers they have done business with.
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