Victory (Polaris) "service" at dealers
First, I've gotta say I love my CCT. Best ride ever.
I'm wondering though how much focus Polaris has on the Victory line. Reason being is I had been trying for 2 weeks to schedule the bike in for its 5,000 mail maintenance. I know that I could do the oil change myself, but needed the belt tension checked, as it's kinda noisy.
I bought the bike from a dealer 70 miles away, but have a local Polaris shop less than 5 miles away, which is where I wanted to take it.
Put off for 2 weeks, I finally arranged an appointment for 9:00 on a Friday morning. Took it in, the mechanic wasn't there yet, but no big deal. I left and heard nothing for awhile and called back at 2:30 to see how it was going.
The "manager on duty" tells me "Well, not sure he's done with your bike yet. We just sold a Ranger and he's got to get that ready first." Bottom line, they hadn't started on my bike, so I picked it up and won't be back.
What I drew from his statement is "We don't really give a crap about your motorcycle. The big money is with this four-wheel deer-haulers. We'll get to you when we don't have anything else to do."
When I drove the bike out of the shop, the mechanic did try to apologize, but pretty much confirmed what I assumed was the case. Their focus is on the outdoor vehicles, not Victory.
I am trying to get in touch with Polaris to discuss this, but wondering how many of you have run across the same attitude?
2013 XCT Sunset Red, Tri-oval Stage 1 Exhaust, Lloydz ATS (+4), Lloyds High-flow Air Filter, Lloydz VFC III, Kicker Speakers, Electric Reverse Kit, Ultimate Seat w/Backrest, Passenger Armrest, Madstad Road Glide, Ness Beveled Gas Cap/Derby/Cam, FOBO TPMS,Centramatics Martinez, GA