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post #1 of 122 (permalink) Old 06-03-2014, 02:39 PM Thread Starter
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Default Dis-illusioned

So far my Victory Motorcycle experience is a bust. As much as I defended the brand against the naysayers, they are now rejoicing with the " I told you so" theme. As the Chapter President of an International club with 6,500 members, I decided to go the other route. Most of my brothers are hard core Harlistas (Harley owners). I consider myself a trend setter and decided to be different. I purchased a beautiful 2014 Victory Cross Country. Since then I have had nothing but problems from day one. First ride from dealership to trailer, flat rear. Estimate for repair at local Georgia dealers, average was 5 days. Took it off myself and changed at local shop. Paperwork issues with dealer. Unable to get bike in for initial service in a reasonable time frame. At 1,300 miles bike has stopped running. Wont start. Estimated time before they even look at it, you guessed it, 5 days. The other local Victory dealers the same or worse. So I guess servicing for Victory bikes will be an issue. Regrets, many. Passed up a 2014 Street Glide for this bike. Meanwhile I have now become the butt of many jokes in the club. What gives.


Sincerly,
Edgardo Fuentes
Atlanta Chapter President of the
Latin American Motorcycle Association


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post #2 of 122 (permalink) Old 06-03-2014, 02:48 PM
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Quote:
Originally Posted by cokyodi View Post
So far my Victory Motorcycle experience is a bust. As much as I defended the brand against the naysayers, they are now rejoicing with the " I told you so" theme. As the Chapter President of an International club with 6,500 members, I decided to go the other route. Most of my brothers are hard core Harlistas (Harley owners). I consider myself a trend setter and decided to be different. I purchased a beautiful 2014 Victory Cross Country. Since then I have had nothing but problems from day one. First ride from dealership to trailer, flat rear. Estimate for repair at local Georgia dealers, average was 5 days. Took it off myself and changed at local shop. Paperwork issues with dealer. Unable to get bike in for initial service in a reasonable time frame. At 1,300 miles bike has stopped running. Wont start. Estimated time before they even look at it, you guessed it, 5 days. The other local Victory dealers the same or worse. So I guess servicing for Victory bikes will be an issue. Regrets, many. Passed up a 2014 Street Glide for this bike. Meanwhile I have now become the butt of many jokes in the club. What gives.


Sincerly,
Edgardo Fuentes
Atlanta Chapter President of the
Latin American Motorcycle Association


You've got a point there with the flat tire. I would've sued Polaris.

How's the bike not starting? Dead battery? Is the fuel pump priming? Is the starter engaging?

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post #3 of 122 (permalink) Old 06-03-2014, 03:01 PM
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All I can say is hang in there. Once you get it right, they are great bikes with very little required maintenance. I had an issue early on with my bike that took a long time to get resolved. After that, it's been great and I love the bike. Once the bike is running great, they will forget about your issues and become very jealous.

BTW: I think I met you in Helen, GA a year ago. You told me you wanted a Victory.

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post #4 of 122 (permalink) Old 06-03-2014, 03:04 PM
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Sounds more like your dealer did not do a proper pre buyer inspection and assembly. They get paid by Polaris to complete the final assembly just like Harley, Honda, Kawasaki, BMW, Star/Yamaha and the rest.

I would check your battery cables to make sure they are tight. I believe Victory has a torque spec of 40 inch pounds for the battery cable in the Cross Country service repair manual.

That is why I hate having to bring a new bike back within 500 to 1000 miles and have to pay for an expensive service where they are pretty much just checking stuff that should have been done during the final assembly by the dealer. In my opinion the 500 mile service should be included in the cost of the bike.

At any rate my Cross Country Tour has not been back to the dealer except for a set of tires and the tri oval exhaust and stage one download. I currently have 24745 miles on it and it runs great. I bet very few of your Harley riding buddies who are giving you grief right now can say that.

Last edited by Victory 1; 06-03-2014 at 03:08 PM.
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post #5 of 122 (permalink) Old 06-03-2014, 03:20 PM
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Every day you ride you take the chance of getting a flat tire.
You have a bad dealer and sales men if you couldn't get it fix with in a day. Not Victory's fault.

Not starting does it click when you push the button? Does it just barley turn over? Did you read your owners book on trouble shooting. Your fault not Victory's.

You have to keep in mind if you take it to a big dealer even h-d there not going to drop every thing to help you.
First come first served. Not Victory's fault. Bet your Buddy's wouldn't get any better service.

We like to help you but come on give us some information. Don't be one of those guys

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Mpls, MN.

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post #6 of 122 (permalink) Old 06-03-2014, 03:55 PM
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Unfortunately, pre-checks aren't typically done. I had 17lbs front, 20 rear on my Hard-Ball. Since then if it's a fastener, I've checked it, and found a couple loose.. and done my own 500 mile service. There are few, VERY VERY few service depts I'd trust. From my H-D days, I've luckily learned to do my own wrenching.

One cause I do believe is that many Vic dealers are actually just metric dealers and Victory is one more brand. So their Svc guys I suspect simply don't know the bike, or will not do the work properly.. That has a larger root cause to work ethic in the U.S. these days unfortunately.

I will visually verify my service being performed, or I will go elsewhere from now on.

For note, you read these same exact threads all over at HD Forums. It's universal. Hope you get your issues resolved well with a wrench you can trust.

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post #7 of 122 (permalink) Old 06-03-2014, 05:20 PM
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Sounds like my dealer. They are now a tire shop for me, just because they charge 1/3 the price to mount than others around. They are on a short leash and there is no chance they don't understand that.
Flat tire, bummer.
5 days to fix? Ludicrous.
Won't start? Have you checked your battery terminals, with a wrench?
Paperwork problems, yea been there.
Download an owners manual, or pull it out of the saddlebag, if they bothered giving you one. Read it and learn to do things yourself. No you shouldn't have to, but at this point you need to. Shouldn't have to find a decent dealer either, but sounds like that is on the list as well.
There are good ones.

Oh by the way. There are some horrible HD dealers as well. Most are, folks just think they are supposed to be treated the way they treat them. The reason I have never owned one or even really cared to is the dealers, not the bike.

Hope things turn your way. I had a very shaky start to Vic ownership and was ready to dump the thing in the lake, but couldn't get it to run long enough. After the fix was fixed, the bike has been trying very hard to make up for the start of the relationship.

Good Luck! And welcome to the board!

Some people go their whole life wondering if they made a difference, Marines don't have that problem.~ Ronald Reagan

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post #8 of 122 (permalink) Old 06-03-2014, 05:33 PM
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My dealer sold me a tire and wheel warranty with the bike. I should never have to buy a tire according to them
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post #9 of 122 (permalink) Old 06-03-2014, 05:42 PM
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Sell that piece of shit immediately and get a Harley. You won't be happy until you do.

When your Harley gets a flat or won't start, you won't even care. If it takes the dealer 5 days to look at it, you won't even care. And FREE HOT DOGS!

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post #10 of 122 (permalink) Old 06-03-2014, 06:00 PM
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Quote:
Originally Posted by half_crazy View Post
Sell that piece of shit immediately and get a Harley. You won't be happy until you do.

When your Harley gets a flat or won't start, you won't even care. If it takes the dealer 5 days to look at it, you won't even care. And FREE HOT DOGS!
Sarcasm perhaps? Still good advice either way.

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Mustang Seat, Progressive 465 shock, RPW Thor Exhaust, VFC III, S&S Intake, Ness Fly bars, Kuryakyn ISO Grips and throttle boss, Kuryakyn Silver Bullets, Ness laydown plate bracket, Barnett braided clutch cable....
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