Sounds like my dealer. They are now a tire shop for me, just because they charge 1/3 the price to mount than others around. They are on a short leash and there is no chance they don't understand that.
Flat tire, bummer.
5 days to fix? Ludicrous.
Won't start? Have you checked your battery terminals, with a wrench?
Paperwork problems, yea been there.
Download an owners manual, or pull it out of the saddlebag, if they bothered giving you one. Read it and learn to do things yourself. No you shouldn't have to, but at this point you need to. Shouldn't have to find a decent dealer either, but sounds like that is on the list as well.
There are good ones.
Oh by the way. There are some horrible HD dealers as well. Most are, folks just think they are supposed to be treated the way they treat them. The reason I have never owned one or even really cared to is the dealers, not the bike.
Hope things turn your way. I had a very shaky start to Vic ownership and was ready to dump the thing in the lake, but couldn't get it to run long enough. After the fix was fixed, the bike has been trying very hard to make up for the start of the relationship.
Good Luck! And welcome to the board!
Some people go their whole life wondering if they made a difference, Marines don't have that problem.~ Ronald Reagan
2012 XCT, AFR+ Gen 4, Lloydz air filter. I don't equate noise with power.
I ride with the Force.