"Hacker Ripper" Don't go there....go any where else but there!! - Victory Forums - Victory Motorcycle Forum
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 18 (permalink) Old 05-16-2012, 10:46 PM Thread Starter
Member
 
Join Date: Feb 2012
Location: Georgia
Posts: 56
Angry "Hacker Ripper" Don't go there....go any where else but there!!

So, I have been dying to write this review about Hacker Ripper (HR) but I decided to wait till I got my exhaust back before I did. It all started with my stupid idea of trying to move my motorcycle without being on it. We all know how this goes I dropped the bike and had a couple of scuffs on the pipes I had just purchased and installed on the bike from HR. After searching for someone to re-coat the pipes in north Florida and getting nowhere I decided to send them back...big F-ing mistake! The lady that answers the phone at HR is customer service retarded. Then she quoted my re-coat after I had sent her pics of the scratches at 70 dollars. When I heard this I was ecstatic, so I sent them out. This is where the clusterf***k begins! She told me that they couldn't do 70 because the coater company was charging more. Then she added more because they had to buff out the scratch, mind you that I had sent her pics which she saw but at this point I just wanted my pipe back so I didn't fight it. A month passes by and I am going crazy because I haven't been able to ride my bike. I place a call to HR and they hadn't even sent them out for re-coat. It took another 3 weeks for them to finally sent them to me and I finally got them on. That took a total of two months. TWO F-ING MONTHS FOR A F-ING RE-COAT!!!! Look learn from me and if you are thinking about going with them DON'T!!! Their customer service is shit!!!! Don't understand how they are still in business!!!
new-vic-owner is offline  
Sponsored Links
Advertisement
 
post #2 of 18 (permalink) Old 05-17-2012, 10:00 AM
RBL
Member
 
Join Date: May 2011
Posts: 74
Default

I love my hacker rippers, perfect fit, great price, fast shipping.

Click here for a video taken with my HTC one x


and this on with my iphone 4

2013 Cross Country,forged bars,JTD lowers, Madstad windshield mount.
RBL is offline  
post #3 of 18 (permalink) Old 05-17-2012, 03:16 PM Thread Starter
Member
 
Join Date: Feb 2012
Location: Georgia
Posts: 56
Default

[QUOTE=RBL;78343]I love my hacker rippers, perfect fit, great price, fast shipping.

I was happy with them but once I had to send them out for repair that was a whole different story! I started looking at reviews and you are like the second out of like 20 reviews with something positive to say. I bet you wouldn't be so happy if you had to deal with those retards for a repair!!
new-vic-owner is offline  
Sponsored Links
Advertisement
 
post #4 of 18 (permalink) Old 05-17-2012, 06:20 PM
RBL
Member
 
Join Date: May 2011
Posts: 74
Default

Yeah I did get the feeling that if I had problems with my pipes that customer service might not be all that great, but for the price I paid I kinda expected that.

2013 Cross Country,forged bars,JTD lowers, Madstad windshield mount.
RBL is offline  
post #5 of 18 (permalink) Old 05-18-2012, 05:30 AM
Member
 
Join Date: Oct 2010
Posts: 65
Default

Quote:
Originally Posted by new-vic-owner View Post
So, I have been dying to write this review about Hacker Ripper (HR) but I decided to wait till I got my exhaust back before I did. It all started with my stupid idea of trying to move my motorcycle without being on it. We all know how this goes I dropped the bike and had a couple of scuffs on the pipes I had just purchased and installed on the bike from HR. After searching for someone to re-coat the pipes in north Florida and getting nowhere I decided to send them back...big F-ing mistake! The lady that answers the phone at HR is customer service retarded. Then she quoted my re-coat after I had sent her pics of the scratches at 70 dollars. When I heard this I was ecstatic, so I sent them out. This is where the clusterf***k begins! She told me that they couldn't do 70 because the coater company was charging more. Then she added more because they had to buff out the scratch, mind you that I had sent her pics which she saw but at this point I just wanted my pipe back so I didn't fight it. A month passes by and I am going crazy because I haven't been able to ride my bike. I place a call to HR and they hadn't even sent them out for re-coat. It took another 3 weeks for them to finally sent them to me and I finally got them on. That took a total of two months. TWO F-ING MONTHS FOR A F-ING RE-COAT!!!! Look learn from me and if you are thinking about going with them DON'T!!! Their customer service is shit!!!! Don't understand how they are still in business!!!
There is an unswered question here. Did they do a good job with the repair?

2007 Kingpin Deluxe
RP01 is offline  
post #6 of 18 (permalink) Old 05-18-2012, 06:46 AM
Lifetime Premium
 
saddlebag's Avatar
 
Join Date: Jun 2011
Location: Dayton, Ohio
Posts: 5,632
Default

Quote:
Originally Posted by RP01 View Post
There is an unswered question here. Did they do a good job with the repair?
And what did they end up charging for it?




https://www.victoryforums.com/signaturepics/sigpic6903_1.gif
2011 Cross Roads
saddlebag is offline  
post #7 of 18 (permalink) Old 05-18-2012, 03:19 PM Thread Starter
Member
 
Join Date: Feb 2012
Location: Georgia
Posts: 56
Default

The repair didn't come out bad (cost 240) but they did a poor job packaging the pipe up. So when it got to my house the part that attaches to the engine had a couple of scratches but at this point I didn't even want to try I just wanted to ride!!!
new-vic-owner is offline  
post #8 of 18 (permalink) Old 05-18-2012, 03:48 PM
Senior Member
 
Pheonix's Avatar
 
Join Date: Oct 2011
Location: Forest, VA (suburbia Lynchburg)
Posts: 537
Garage
Default

It appears they haven't learned anything over the years. I found out the hard way myself, years ago. Was hoping they'd changed for the better... guess not.
Pheonix is offline  
post #9 of 18 (permalink) Old 05-18-2012, 06:06 PM
Junior Member
 
bmed09's Avatar
 
Join Date: Jan 2012
Location: Stony Plain, Alberta
Posts: 26
Default

Quote:
Originally Posted by RBL View Post
I love my hacker rippers, perfect fit, great price, fast shipping.
I agree, just got my yesterday and they sound sweet! But their customer service was a bit hard to get around at times. I would say if someone was to buy from them don't expect to have the product in your hands right away, they said 3-4 weeks and it took 8.

I was hesitant on ordering their exhaust but it seemed like the best sounding exhaust I could find so I was willing to try them out despite the negative things I have heard.


2012 Black Jackpot
Mods:
Hacker Rippers
Torque Tubes
Llodyz IAV
PC5 - Autotune AT300
2" Extensions
Iso Grips
2013 Badges
bmed09 is offline  
post #10 of 18 (permalink) Old 05-22-2012, 08:48 AM
Lifetime Premium
 
Dropgun's Avatar
 
Join Date: Jun 2009
Location: Pittsburgh
Posts: 46
Default

They do make a good product but you will have to WAIT.....Hopefully they realize soon that customer service goes a long way!!
Dropgun is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Victory Forums - Victory Motorcycle Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome