Kewl Metal Slow on Orders? - Victory Forums - Victory Motorcycle Forum
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post #1 of 15 (permalink) Old 06-01-2012, 11:17 AM Thread Starter
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Default Kewl Metal Slow on Orders?

I orderded some parts over a month ago, they said 1-2 weeks. I emailed them, and they said the bars were almost finished 2 weeks ago and would ship out then, but nothing. Just wondering if they are super busy or is this normal from ordering from them? I got burned once by a different company, and am always VERY leary of any company that takes more than 30 days to ship the product. Thanks
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post #2 of 15 (permalink) Old 06-01-2012, 11:43 AM
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I orderded some parts over a month ago, they said 1-2 weeks. I emailed them, and they said the bars were almost finished 2 weeks ago and would ship out then, but nothing. Just wondering if they are super busy or is this normal from ordering from them? I got burned once by a different company, and am always VERY leary of any company that takes more than 30 days to ship the product. Thanks
I have not ordered from Kwel directly but I believe it is the nature of the beast with any of these motorcycle accessory sites. I ordered from victoryonly a few years back and the parts took a couple months for them to come. I ordered from JP Cycle in March 12 for a rear signal mount for my Jackpot and just got it two days ago, so about 2 1/2 months later. I in the mean time ordered it directly from the manufacture and got it in 3-5 days, though I paid $15 more for it. So, now I have to send the one back to JP Cycle. My sissy bar was made fairly quick, but they sent it to chrome and they were backed up which pushed the wait time. Anyway, it is just a hit or miss on what you order and if they have it in stock or not. I just take the be patient and ride while you wait and all is good.

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post #3 of 15 (permalink) Old 06-01-2012, 03:16 PM
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This is normal for them. I bought my XCT 2/29 this year and ordered my heel shifter a couple days after that. I didn't receive it until the end of April. Then, to top it off...the heel portion of the shifter was put together and very solid. However, after about 3 weeks of riding it fell off. Loc-tite was not applied to it. So I spoke with "Big Joe" the owner and he said that they used to Loc-tite that piece in, but people complained so they stopped doing it.

I was shocked considering the shifter came assembled. They sent me a screw & nut for temporary use and are going to send me the tubular part that goes over the screw when they are ready. They were supposed to have them 2 weeks ago, but I spoke with them yesterday and they didn't know when they would be in.

They have had chromer issues recently and I think are playing catch up. Great quality stuff...but very slow order time.

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Current Bike: 2012 XCT Sunset Red
Options and Accessories: Stage1 w/D&D's; XM Radio; Powerlet port under seat; Kewl Metal heel shifter; CeeBaileys 16" Sheild w/Vent; Lloydz High flow air filter; Lloydz IAV; PC5; Lloydz VM1 Cams; Loydz Timing Wheel

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post #4 of 15 (permalink) Old 06-01-2012, 07:54 PM Thread Starter
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Well this doesnt sound promising....iLl give them a little more time, but not 2+months, thats crazy.
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post #5 of 15 (permalink) Old 06-01-2012, 10:33 PM
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Lots of ways for parts to reach a bottleneck and get stuck like at the chromers or the machine shop. Sometimes a change in employees slows everything way down or just a vacation by a key person.
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post #6 of 15 (permalink) Old 06-06-2012, 07:13 AM
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I have been waiting (thru my dealer) over 2 months for fog light replacement bulbs. They do not return calls. I will never order from them again. KEWLMETAL your customer service sucks!!!
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2012 Sunset Red XCT, Stage 1 exhaust, 2" Pullback handlebar, Trunk luggage rack, Fog lights, Heal shifter, Air horn, Headlight modulator, AirHawk.
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post #7 of 15 (permalink) Old 06-06-2012, 08:55 AM
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Default Hope not

Just ordered their front fork protectors to replace the shitty plastic ones on my Hammer already broke one cleaning the bike which was replaced under warranty which was decent of the the dealer as it was my fault but the part is so flimsy its a joke hope these arrive sooner rather than later.

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post #8 of 15 (permalink) Old 06-06-2012, 10:13 AM
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Quote:
Originally Posted by Terry Q View Post
I have been waiting (thru my dealer) over 2 months for fog light replacement bulbs. They do not return calls. I will never order from them again. KEWLMETAL your customer service sucks!!!
Say there is Parts Unlimited and Drag Specialties along with Tucker Rocky That I'll bet has what you need. Some of there on line catalogs don't show you all but if you go to a store and look I'm sure you;ll find what you want even Dennis Kirk

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post #9 of 15 (permalink) Old 06-06-2012, 08:38 PM
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Custom work sometimes take longer that we like. I ordered some custome LED boards from Kewl Metals about 2 months ago....still waiting, but I know they are working on them. He does quality work, so I guess I will just wait.......getting anxious though

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post #10 of 15 (permalink) Old 06-06-2012, 09:02 PM Thread Starter
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Custom work sometimes take longer that we like. I ordered some custome LED boards from Kewl Metals about 2 months ago....still waiting, but I know they are working on them. He does quality work, so I guess I will just wait.......getting anxious though

True, but i feel lied to when they tell me both before and after I order that it will be 1-2 weeks. And then even worse when they say it will ship this week, and doesnt. I order custom parts for one of my other hobby's and they always tell me if the custom part has a month wait or longer. Frustrating.
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