Looking for input here. I'm not sure if anyone knows a good avenue to file a complaint with Mama Victory, but I'd like to make them aware of a poor experience I had.
Here's the back story:
The original Dunlop rear tire on my Jackpot (250mm) is pretty close to shot. I'm heading to Colorado in a few weeks, so I thought I'd better get a new tire, and opted to go for the Metzeler 880 18VR/260.
The dealer in town has been selling Victory for less than a year. They have been around for years as a Metric dealer, and recently added Vic, but only have a few models and accessories in the showroom. The next closest dealer is 65 miles away, so I was excited when the locals guys branched out. I had them change my front tire last year- I brought the wheel and tire in, and I think I paid them $38 with tax. Thought that was a bit steep, but I paid.
Fast forward to yesterday. I called and asked if they had time to change a tire for me. No questions asked, they said "yes, drop it off whenever." I dropped it off over my lunch. The second I walked in the door, the service manager says, "How big is that tire? I don't think I can change that." I said, "It's a 250 and a the new one is 260, from a Jackpot. It's a stock rear wheel." "Nope, that won't fit on my tire machine." "So, you're an authorized Victory sales and SERVICE center and you don't have a tire machine to change the tire on a STOCK WHEEL on two models of Victory you SELL?" His answer: "Well, we've have this tire machine since 1990, and it hasn't broken yet, so we haven't replaced it. They're expensive, you know."
I began to walk out the door, and he stops me and explains how they are going to rig up some Teflon pads and do something to make it work on their machine. I reluctantly leave the wheel there and go back to work. I return at the end of the day, and they have successfully change the tire. Yay.
He says, "That was a pain. I had to get a second guy to help me by standing on the tire to fit it over the rim. That's a $50 tire change."
I said, "You might want to get a new tire machine if you're going to sell Victory." He says, "Well, they're like $6,500." I'm thinking, "How is that my problem?" Then I find out....
He rings up my bill for a mount and balance, and it comes to a shade over $57. For one tire. Because I had to pay for 2 guys to work on it. Because they have a 22 year old tire machine. What kind of business sense is that???
Sorry for the long rant. Does anyone know a good avenue to contact the Mothership and tell them they should maybe add a few "check boxes" to the list before they grant someone a dealership? I won't be going back to this one, I know that for sure.
Am I being too picky? Is this par for the course now? Thoughts/opinions?