Complain to Victory about a dealership? - Victory Forums - Victory Motorcycle Forum
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post #1 of 31 (permalink) Old 07-19-2012, 03:36 PM Thread Starter
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Angry Complain to Victory about a dealership?

Looking for input here. I'm not sure if anyone knows a good avenue to file a complaint with Mama Victory, but I'd like to make them aware of a poor experience I had.

Here's the back story:
The original Dunlop rear tire on my Jackpot (250mm) is pretty close to shot. I'm heading to Colorado in a few weeks, so I thought I'd better get a new tire, and opted to go for the Metzeler 880 18VR/260.
The dealer in town has been selling Victory for less than a year. They have been around for years as a Metric dealer, and recently added Vic, but only have a few models and accessories in the showroom. The next closest dealer is 65 miles away, so I was excited when the locals guys branched out. I had them change my front tire last year- I brought the wheel and tire in, and I think I paid them $38 with tax. Thought that was a bit steep, but I paid.

Fast forward to yesterday. I called and asked if they had time to change a tire for me. No questions asked, they said "yes, drop it off whenever." I dropped it off over my lunch. The second I walked in the door, the service manager says, "How big is that tire? I don't think I can change that." I said, "It's a 250 and a the new one is 260, from a Jackpot. It's a stock rear wheel." "Nope, that won't fit on my tire machine." "So, you're an authorized Victory sales and SERVICE center and you don't have a tire machine to change the tire on a STOCK WHEEL on two models of Victory you SELL?" His answer: "Well, we've have this tire machine since 1990, and it hasn't broken yet, so we haven't replaced it. They're expensive, you know."
I began to walk out the door, and he stops me and explains how they are going to rig up some Teflon pads and do something to make it work on their machine. I reluctantly leave the wheel there and go back to work. I return at the end of the day, and they have successfully change the tire. Yay.
He says, "That was a pain. I had to get a second guy to help me by standing on the tire to fit it over the rim. That's a $50 tire change."
I said, "You might want to get a new tire machine if you're going to sell Victory." He says, "Well, they're like $6,500." I'm thinking, "How is that my problem?" Then I find out....
He rings up my bill for a mount and balance, and it comes to a shade over $57. For one tire. Because I had to pay for 2 guys to work on it. Because they have a 22 year old tire machine. What kind of business sense is that???

Sorry for the long rant. Does anyone know a good avenue to contact the Mothership and tell them they should maybe add a few "check boxes" to the list before they grant someone a dealership? I won't be going back to this one, I know that for sure.
Am I being too picky? Is this par for the course now? Thoughts/opinions? Thanks guys.

Ride safe.

'06 Jackpot
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post #2 of 31 (permalink) Old 07-19-2012, 04:26 PM
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My thought/opinion is you likely just needed to rant. Complaining to Vic about this will accomplish nothing more than complaining about it here did. They may not have all the right equipment, but they still got the job done right and, as such, are capable of servicing the Vics. It's not something they work on a lot and expecting a company of any kind to be complete experts in everything they sell right away is, well...foolish.

If anything, the only real complaint you have here is the cost of the service was more than you expected. I don't know how it works where you're from but here in MN, they have to let you know and get authorization if the work is going to be different than the quote you've signed off on.

Frankly, look at it from their point of view too. They went above and beyond their typical capabilities in the shop to help you out when technically, they didn't have to. They took a lot of risk there. Using a machine mitigates the risk of damaging that rim. Doing it by hand puts them at a much higher risk of damaging it and having to buy you a new (and very expensive) rim. They are a business and buying a $6,500 machine to service maybe 1 in every few hundred bikes just doesn't make good business sense. When that one breaks, I'm sure they'll go for a new one.

So...that's my .02c.

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post #3 of 31 (permalink) Old 07-19-2012, 05:12 PM
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You don't need to go to a Victory dealership for a simple off the bike tire change. Any shop should able to handle it; including Independent shops.

Some places won't change a tire for you unless you buy the tire from them.

Was that price steep? Yep. So just take your business elsewhere next time and vote with your wallet on whether or not that's a good shop to do business with.
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post #4 of 31 (permalink) Old 07-19-2012, 06:19 PM Thread Starter
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Thumbs up Good points

Thanks for the feedback, and listening to my rant. It is probably my fault for not getting a quote, so being surprised about the price is on me. I will probably go to an independent shop next time, but my options are limited. The local hd and honda shops won't work on a tire they don't sell, as you said.
I guess my only remaining gripe is that this shop (and victory) came to an agreement to allow them to service bikes... Yet they don't have the propert equipment (yet) for all bikes they sell.
After reading the responses, I do appreciate that they made an effort and did a nice job.
Thanks!

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post #5 of 31 (permalink) Old 07-19-2012, 07:19 PM
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Quote:
Originally Posted by BBob View Post
Was that price steep?
Why complain about an extra $20 for mounting when the stinking tire itself costs more that BOTH tires on a Cross bike.

Reason #36 why putting silly components on motorcycles for style isn't practical.




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post #6 of 31 (permalink) Old 07-20-2012, 08:11 AM
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Quote:
Originally Posted by saddlebag View Post
Why complain about an extra $20 for mounting when the stinking tire itself costs more that BOTH tires on a Cross bike.

Reason #36 why putting silly components on motorcycles for style isn't practical.
So tell me...what part of buying a $15K+ vehicle that is essentially recreational/secondary to 99% of us who ride IS practical? Just curious.

Adam
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post #7 of 31 (permalink) Old 07-20-2012, 08:30 AM
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If you sell the product have the equipment to service the product. Price gouging because your ilequiped is not right. Period

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post #8 of 31 (permalink) Old 07-20-2012, 08:57 AM
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Quote:
Originally Posted by ALStensby View Post
So tell me...what part of buying a $15K+ vehicle that is essentially recreational/secondary to 99% of us who ride IS practical? Just curious.
Do you think recreational riders are that high? There seem to be a lot of guys here who put considerable miles on their bikes. I generally have more miles on my bikes than my cars and my wife drives them.

I don't have anything against putting all the attention grabbing goodies you can find on a bike, but I wouldn't expect every used car pusher turned Vic dealer to invest in tens of thousands of dollars in specialized equipment to handle a handful of low dollar services for such things.

Victory should support their dealers if they are going to equip their models with such peculiar parts, but if they don't, I see nothing wrong with a shop charging standard labor rates to work around it within reason. One can always buy their own equipment of find someone else with equipment if they are so inclined. Getting bent out of shape over $20 is just silly, but it was informational to learn that standard tire machines won't change the balloon tires.




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post #9 of 31 (permalink) Old 07-20-2012, 10:35 AM
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Quote:
Originally Posted by saddlebag View Post
Do you think recreational riders are that high? There seem to be a lot of guys here who put considerable miles on their bikes. I generally have more miles on my bikes than my cars and my wife drives them.
In this country, if you lump in those who use them for both recreational and secondary (I included this word for a reason)...yeah, pretty much. We put more miles on our bikes than we do on our truck and nearly as many as we put on our car in a year (and we only get to ride about eight months a year), but they're still recreational for us. Of the miles you put on, I"m assuming that at least half of them are for recreational purposes. Might not be, and if they're not, you're in the minority.

Obviously, 99% was for a "point", but I'd be hard pressed to believe that the number is below 90% for motorcycles as their only/main form of transportation. There are always exceptions, of course.

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post #10 of 31 (permalink) Old 07-20-2012, 10:54 AM
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Where is this Victory Dealership in the Quad Cities? Or did you come up here to Cedar Rapids?
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