HD vs. Victory Customer Service - Victory Forums - Victory Motorcycle Forum
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post #1 of 39 (permalink) Old 08-06-2012, 06:00 PM Thread Starter
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Default HD vs. Victory Customer Service

Recently, I've had the chance to visit several Victory & HD dealers across TX. With the exception of Strokers Dallas, most of the Victory dealers offer little to no real customer service. To make matters worse, most of the parts & technical folks know very little about Victory or how to customize one for their customer's needs!

Victory stores have next to nothing as far as Victory gear. Why? HD probably sells more $$$ in gear than they do bikes! Heck, HD now offers their own LED light bar kit (3 LED lights) that equal the brightness of a HID light. Does Victory offer that? No!

HD puts on an impressive show with their buildings. All of their sales and technical personnel appear to at least know what they are selling and what will & will not fit their bikes. They also had a decent inventory of each model - Victory doesn't seem to do that.

Now, I'm not going to rush right out & buy a HD, but I will certainly consider all the issues I've had with my Victory! Has anyone else experienced the same things? Victory builds a great bike - why is it so difficult for Victory dealers to step it up and actually provide their customers something worthy on a human level?

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post #2 of 39 (permalink) Old 08-06-2012, 06:05 PM
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I share your sentiments about Victory customer service. The few dealers that are close to me have something to be desired with regard to being helpful. Even when I called customer service at the Victory home office, terribly unhelpful. Love my Kingpin, but I'm pretty much on my own when it comes to answering questions (or use this forum).

Last edited by guitfit; 08-06-2012 at 06:10 PM.
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post #3 of 39 (permalink) Old 08-06-2012, 06:34 PM
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Some Victory dealerships are defintely lacking but in their defense it takes a fortune to stock a store full of trinkets that you hope to recoup your money on. HD on the other hand has very strict requirements for its dealers and carrying a lot of flash is one of them. You'll probably find the both Victory and HD dealers carry some hard parts but you will have to order 90% of what you need if you have a problem.

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post #4 of 39 (permalink) Old 08-06-2012, 06:42 PM
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Dont get blown away with HDs service and show.I have owned HDs for over 25yrs and would never let one of their geek techs touch my Shovelhead (1972 FLH).All the smoke and mirrors they put on is just a scheme to milk the customers out of cash.I dont even go to a HD dealer to get parts they dont have any for my bike.
Now as for Polaris and Victory.I knew how the dealer network and customer service was before getting my Vic.Rode Polaris ATVs for years and loved them.But...............I had to learn how to maintain and work on them myself.I plan on and have been doing the same with my V92TC. If and when I get to a point I cant do something on it I have found a couple of good shops within 100 mi and one pi$$ poor one within 40mi.100mi trip isnt bad for good work.

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post #5 of 39 (permalink) Old 08-06-2012, 06:49 PM
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HD has had a giant head start in the accessory department compared with Victory. You can dress your dog in HD clothes, but why the hell would you?

I hear you about the customer service issue, but I'm lucky to have two other local sources to feed my need.

But truthfully, I didn't take any of that into consideration when I decided to buy my first Victory and I won't sweat it when I buy my next one either.

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post #6 of 39 (permalink) Old 08-06-2012, 08:50 PM
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Dude! HD has been in this business for over 100 YEARS! basically the only American made bike.... Of coarse they have more of everything! They damm well better. Give Vic a lil credit, its been over 10 years for them...not too bad really......
I dont let any dealer work on any bike i have unless i absolutely have too! Have had my HD in 3 different dealers in 3 different states. They all sucked! The 1st time, the brandy new Screaming beagle pipes just fell off the bike when i got it home....FELL OFF THE BIKE ONTO THE FLOOR! when i went to put in on the stand...Not sure how they didnt come off on the ride home at 60 mph. I like wrenching on my own bike anyway. If you want something done right, do it your self, and learn something to boot!
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post #7 of 39 (permalink) Old 08-06-2012, 08:54 PM
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My Victory dealer has great customer service and an increasing supply of trinkets.

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post #8 of 39 (permalink) Old 08-06-2012, 09:07 PM
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Same for me. Locomotion powersports been selling vids since they started, nice guys great service. I have a dealer 2 miles from me, I wont go to them I'll take the 30 mile trip instead

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post #9 of 39 (permalink) Old 08-06-2012, 09:16 PM
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We, here in Portland, have two very good, helpful and enthusiastic Vic dealers. That was an interesting apples and oranges comparison Gadgetman. When I bought my XR, I researched at great length for a bike that will work for me and fill my requirements. That did not include an extensive wardrobe or can the dealer customize my bike, cuz I know which end of the screwdriver is the handle and I can do it myself. I can fill pages with Harley horror stories just from this area.

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post #10 of 39 (permalink) Old 08-07-2012, 09:33 AM
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Quote:
Originally Posted by gadgetman View Post
Recently, I've had the chance to visit several Victory & HD dealers across TX. With the exception of Strokers Dallas, most of the Victory dealers offer little to no real customer service. To make matters worse, most of the parts & technical folks know very little about Victory or how to customize one for their customer's needs!

Victory stores have next to nothing as far as Victory gear. Why? HD probably sells more $$$ in gear than they do bikes! Heck, HD now offers their own LED light bar kit (3 LED lights) that equal the brightness of a HID light. Does Victory offer that? No!

HD puts on an impressive show with their buildings. All of their sales and technical personnel appear to at least know what they are selling and what will & will not fit their bikes. They also had a decent inventory of each model - Victory doesn't seem to do that.

Now, I'm not going to rush right out & buy a HD, but I will certainly consider all the issues I've had with my Victory! Has anyone else experienced the same things? Victory builds a great bike - why is it so difficult for Victory dealers to step it up and actually provide their customers something worthy on a human level?
Victory dealers in New England have been pretty good. MOMs South in Foxborough is awesome. I don't know much about Harley dealers but they do seem to put up a nice environment.
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