Join Date: May 2015
Location: Northwest Wa, south of BC, north of Seattle
When the difference in the cost of an item is so small between retailers, the only thing that will keep a customer coming back is the customer service offered. When I was riding my Shadow, I DID NOT frequent the local honda dealership because the service was marginal at best. I chose to get parts and accessories from the local powersports shop instead. Did I pay more or less for those parts and such? Probably not. Did I enjoy going in there and doing business with them? Yes.
One of the very first things that impressed me about the local polaris/vic shop here in the valley is the service. After the first time I stopped by to look at their bikes they knew my name. They would set up any bike they had in the shop for me to test ride. I finally bought my xc here in town, even though I could have saved a few bucks by going to the other polaris/vic shop down south. Why? Because I was looking forward to conducting business with these guys.
Really? Walmart? There is nothing wrong with expecting more from a local business, and taking your business elsewhere if you don't get what you want. I doubt walmart would really be the answer.
2014 Cross Country 8-Ball, chrome highway bars, leather covered hard saddlebags, chrome bag protectors, cruise control, 2" pull back handlebars, qr passenger backrest, loydz timing wheel -4, flared windscreen, carbon-fiber derby cover and cam cover.