Now I understand the dealer network thing - Victory Forums - Victory Motorcycle Forum
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post #1 of 14 (permalink) Old 08-10-2015, 02:25 PM Thread Starter
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Default Now I understand the dealer network thing

Here I am, stuck 2500 km from home and have spent more time waiting for my refulator rectifying than I have actually riding on this two week trip. I just hope I get home in time to get back to work.

5 going on 6 days waiting for a part.
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post #2 of 14 (permalink) Old 08-10-2015, 02:36 PM
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The solution should be central factory parts distributon with the option of Next Day Air shipment. It should also ship parts to individual customers.

This would be a chance for Polaris corporate to demonstrate customer care.
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post #3 of 14 (permalink) Old 08-10-2015, 02:42 PM
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Just where are you stuck at?

2012 XCT - Pearl White
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post #4 of 14 (permalink) Old 08-10-2015, 03:28 PM
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dealer should order rider down. then they get part next day

if it was a good dealer he would take one off show floor bike and put it on yours if he was good

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post #5 of 14 (permalink) Old 08-10-2015, 04:22 PM
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Have you considered going postal... that'll git you some attention!
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post #6 of 14 (permalink) Old 08-10-2015, 05:09 PM
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Hey! I'm a retired postal clerk and I resemble that!

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post #7 of 14 (permalink) Old 08-10-2015, 06:05 PM
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Farmall, I believe it is illegal to use the words "Polaris" and "Customer Care" in the same sentence.

Your only hope in these situations in which you require parts is to have a dealer who realizes this is a business and either has an minimal amount of high turnover parts in stock or is able to use his influence in getting parts expedited.

This is not a problem specific to Victory. Polaris treats all their lines the same after the sale. Fugetaboudit.

Not all those who wander are lost.

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post #8 of 14 (permalink) Old 08-10-2015, 07:34 PM Thread Starter
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I'm stuck on Vancouver Island.

I paid an extra 50 ( yes that is not a type-o and they wanted 100 for next day but because of where we are and the weekend it would get here the same day). I even asked about the part of a showroom bike, but that was a no.

My home dealer is usually excellent, but I am still really not happy.

They also told me that if I found a part that came sooner by calling other dealers myself ( again- not a type-o), I would still have to pay for the part that may not be here tomorrow.

I have already been practicing for if it is not in tomorrow- sorry, but my postal face is ready.
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post #9 of 14 (permalink) Old 08-10-2015, 09:50 PM
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Action Motorcycles isn't known for the great level of enthusiasm they throw into their work. (You don't say but I'm assuming it's Action which is really a misnomer)

Vancouver Island is pretty much the backwater of Canada. Most things get done when they feel like getting around to them. There's certainly no big city attitude in the little burgs that comes anywhere close to professionalism. I'd say it's just like Mexican time but I don't want to insult the Mexicans.

There aren't too many Vic's around but a half decent dealer should still have some high turnover parts on hand. Without Polaris setting some guidelines related to minimum parts it's a problem you really can't do anything about.

Good luck.

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post #10 of 14 (permalink) Old 08-10-2015, 09:54 PM
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Do the Victory community a favor and name this dealer who is treating you like this. Name, address, phone and contact please.

All the best,

Mark


www.bikersforchrist.org

The Bible: Read, Apply, Repeat

"That's a beautiful Victory!"
"Thank you."
"Who makes it?"
"No one."

Who turns Victory into defeat? Polaris Industries, that's who.

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