Ok, bear with me on this one guys, its a long one.
So today I drop off my bike to get serviced and to put some TriOval pipes on. When I pick it up, I ride it down the road to check out everything and it seems to be all good. Happy with the sound, and the looks of the new pipes. I roll her up to my trailer and start to strap her down, when I look and see the emblems for the pipes on the wrong side! The service department put the pipes on backwards! I was very upset, so I went back inside and told the service clerk about the error. She disappears, I hear some screaming in the back, and they come out and say we can have it fixed in 20 minutes. So, I'm unloading the bike to get this addressed and go back inside to wait. I'm waiting for the service manager to come out and apologize and offer me something for my trouble. Nothing happens. 20 minutes come and go and I'm still waiting. Finally another service clerk arrives and says hey, can I help you with anything. I said yes, I need to speak to the service manager about the labor on this invoice as its incorrect. So the service manager comes out and asks what the problem is. So I ask for the labor hrs to be refunded as they totally screwed this up, and now I'm waiting for them to correct the mistake for 40 minutes. He responds with "Well we are taking care of it right now"
What do you think happened next?
Not yet!!!! Wait for it!
So, I calmly asked, "OK, so what if I would have drove all the way home, went on vacation, found the error a week later, and had to come back again for you guys to fix it. What would be your response to my question then?" He responds with, "Well,,,, people make mistakes!"
So now he had two shots to make this right guys and he blew it! So I go off in the store and say:
"So your telling me that after buying three bikes in this dealership over the last 5 years, and spending thousands on accessories, all from you guys that you are going to completely ignore my loyalty and let me buy my next bike at the other dealer across town. You are going to inconvenience me, and tell me that "people make mistakes?" All over $100 bucks!, So again what are we going to do about the labor charges for the work that was done improperly today?"
He immediately went to the back, and 5 minutes later had the owner of the dealership there to apologize for the error and he gave me 20% off the parts I bought saving me $250 bucks in the end.
So here lies is the question. Should I go back again to this spot? I feel that this should have been taken care of on the spot no questions asked as soon as I brought up the issue. That's just how you do when you mess something up in my opinion.
What you guys thoughts?