Pipes On Backwards at Dealer - Victory Forums - Victory Motorcycle Forum
View Poll Results: Should I Purchase My Next Bike with This Dealer
Yes 13 44.83%
No 4 13.79%
Maybe 12 41.38%
Voters: 29. You may not vote on this poll

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post #1 of 44 (permalink) Old 09-02-2015, 05:08 PM Thread Starter
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Cool Pipes On Backwards at Dealer

Ok, bear with me on this one guys, its a long one.

So today I drop off my bike to get serviced and to put some TriOval pipes on. When I pick it up, I ride it down the road to check out everything and it seems to be all good. Happy with the sound, and the looks of the new pipes. I roll her up to my trailer and start to strap her down, when I look and see the emblems for the pipes on the wrong side! The service department put the pipes on backwards! I was very upset, so I went back inside and told the service clerk about the error. She disappears, I hear some screaming in the back, and they come out and say we can have it fixed in 20 minutes. So, I'm unloading the bike to get this addressed and go back inside to wait. I'm waiting for the service manager to come out and apologize and offer me something for my trouble. Nothing happens. 20 minutes come and go and I'm still waiting. Finally another service clerk arrives and says hey, can I help you with anything. I said yes, I need to speak to the service manager about the labor on this invoice as its incorrect. So the service manager comes out and asks what the problem is. So I ask for the labor hrs to be refunded as they totally screwed this up, and now I'm waiting for them to correct the mistake for 40 minutes. He responds with "Well we are taking care of it right now"

What do you think happened next?

Not yet!!!! Wait for it!

So, I calmly asked, "OK, so what if I would have drove all the way home, went on vacation, found the error a week later, and had to come back again for you guys to fix it. What would be your response to my question then?" He responds with, "Well,,,, people make mistakes!"

So now he had two shots to make this right guys and he blew it! So I go off in the store and say:

"So your telling me that after buying three bikes in this dealership over the last 5 years, and spending thousands on accessories, all from you guys that you are going to completely ignore my loyalty and let me buy my next bike at the other dealer across town. You are going to inconvenience me, and tell me that "people make mistakes?" All over $100 bucks!, So again what are we going to do about the labor charges for the work that was done improperly today?"

He immediately went to the back, and 5 minutes later had the owner of the dealership there to apologize for the error and he gave me 20% off the parts I bought saving me $250 bucks in the end.

So here lies is the question. Should I go back again to this spot? I feel that this should have been taken care of on the spot no questions asked as soon as I brought up the issue. That's just how you do when you mess something up in my opinion.

What you guys thoughts?
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post #2 of 44 (permalink) Old 09-02-2015, 06:00 PM
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Say we all make mistakes.
I would never guess there was a left and right for the pipes. Yes try them again just keep your eyes open for what they are doing
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post #3 of 44 (permalink) Old 09-02-2015, 06:02 PM
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We all make mistakes
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post #4 of 44 (permalink) Old 09-02-2015, 06:10 PM
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You go wherever the best deal is for you. Although it took some urging on your part they did make it good in the end. The service writer may have given this simple job to a junior guy and the manager just spent $250 teaching him a lesson. I'd give them another shot but I'd be voicing any concerns ahead of time just so they pay attention and when the work is complete double check the results prior to signing off on anything.

Whenever there are problems deal with the people at the level who have the authority to make it right. At some places that may be the order writer while at others it could be a department manager. No sense dealing with someone who can't do anything about it.

By the way, I envy some of you who have alternatives on where you get advanced services.
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Last edited by 53canuck; 09-02-2015 at 07:35 PM.
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post #5 of 44 (permalink) Old 09-02-2015, 06:26 PM
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This isn't the lounge so I cant swear , Any Victory tech that is such a nincompoop that they put the F%^king pipes on BACKWARDS !!! NEVER AGAIN ! Imagine if you had a REAL problem ! See YA !
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post #6 of 44 (permalink) Old 09-02-2015, 07:23 PM
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Quote:
Originally Posted by LILMAGS500 View Post
This isn't the lounge so I cant swear , Any Victory tech that is such a nincompoop that they put the F%^king pipes on BACKWARDS !!! NEVER AGAIN ! Imagine if you had a REAL problem ! See YA !
i agree with mags. Yes, people make mistakes but that exhaust is a pretty common upgrade and I would think the guy putting them on would know which way they go
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post #7 of 44 (permalink) Old 09-02-2015, 07:33 PM
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They corrected the issue.

Now the question I would be pondering is would I let them service it again, buying is based mainly on price and some intangibles.

I would have to base that on other previous experiences I had with them. If they have been good in the past I say yes to servicing with them again. If you have had other issues then find another shop.
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post #8 of 44 (permalink) Old 09-02-2015, 07:58 PM
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If i understood this right, your exhaust was put on with the output and the input swapped around. You wanted them to not charge you any labor even after fixing the problem even if it took them longer to finish than you were expecting. The mechanic should have known which way the exhaust flowed, yes they should have appoligized right away, but i do not see where they should not charge you for labor because they did end up fixing it right.

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post #9 of 44 (permalink) Old 09-02-2015, 09:53 PM Thread Starter
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Quote:
Originally Posted by whiskeydave View Post
If i understood this right, your exhaust was put on with the output and the input swapped around. You wanted them to not charge you any labor even after fixing the problem even if it took them longer to finish than you were expecting. The mechanic should have known which way the exhaust flowed, yes they should have appoligized right away, but i do not see where they should not charge you for labor because they did end up fixing it right.
I can see both sides of the coin now that I have cooled off a bit. So you think if I had not seen this right away and went home and a week later had to go back to get it fixed would they still owe me something for their screw up??
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post #10 of 44 (permalink) Old 09-02-2015, 10:26 PM
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My opinion is that in the end you got what you paid for. It may have had an issue that needed to be fixed and by the sounds of it, the issue was corrected quickly. Them giving you a discount on the labor was over and above. In the end when you went home the original request was fulfilled they didn't have to give you anything. If it was me I would do business with them again. People are human and they aren't perfect sometimes details get overlooked.
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