Warning on Phat Performance - Victory Forums - Victory Motorcycle Forum
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 10 (permalink) Old 09-24-2015, 04:42 PM Thread Starter
Senior Member
 
MTVic's Avatar
 
Join Date: Aug 2011
Location: Tampa Bay, FL
Posts: 790
Default Warning on Phat Performance

Have bought many things from them in the past and always great....until now.

Ordered a new TomTom Rider.... Never got confirm email, but did get Paypal confirm No problem, logged in and showed order. Days go by shows in stock, not shipped. Called they said can't ship for 2 weeks, say they sent me an email asking if I wanted to wait or cancel.... Nope. No email and I checked junk. Told them to cancel. Said nope, need to email them! Can't cancel verbally????

3 emails later not canceled or refunded.

Paypal dispute filed. Paypal now fighting with them.

Buyer Beware.

Mike
FORMERLY 2012 Black XC Tour
2016 Honda NM4
2014 Honda CTX 700 dct
MTVic is offline  
Sponsored Links
Advertisement
 
post #2 of 10 (permalink) Old 09-24-2015, 05:52 PM
Senior Member
 
Join Date: May 2013
Location: Left Coast, Canada
Posts: 886
Default

Thanks for the heads-up. I have ordered from them in the past too with good results and they are the first ones I usually check for pricing and availability. Probably still will unless some other bad stories pop up.

It's a problem when .coms go bad or disappear. Makes you wonder how some are worth hundreds of millions of dollars. There is nothing there.

Not all those who wander are lost.

2011 Kingpin

Last edited by 53canuck; 09-24-2015 at 06:07 PM.
53canuck is offline  
post #3 of 10 (permalink) Old 09-24-2015, 05:54 PM
Super Moderator
 
vindex1963's Avatar
 
Join Date: Nov 2011
Location: Phoenix
Posts: 4,919
Default

Quote:
Originally Posted by MTVic View Post
Have bought many things from them in the past and always great....until now.

Ordered a new TomTom Rider.... Never got confirm email, but did get Paypal confirm No problem, logged in and showed order. Days go by shows in stock, not shipped. Called they said can't ship for 2 weeks, say they sent me an email asking if I wanted to wait or cancel.... Nope. No email and I checked junk. Told them to cancel. Said nope, need to email them! Can't cancel verbally????

3 emails later not canceled or refunded.

Paypal dispute filed. Paypal now fighting with them.

Buyer Beware.
I've bought from them for years and have not had one single problem in fact they've bent over backward to make me happy. I recommend them to friends and they've had nothing but good experiences with them.

2015 Cross Country (bought new 7/11/15)
2015 Suzuki V-Strom DL650 (bought new 4/26/17)
2006 Triumph Rocket III Classic
1/4 turn throttle ring
Tank riser
VM-1 DR cams
Timing wheel +4
Lloydz high-flow air cleaner
Bassani baffled OEM mufflers
PC-V 118hp 116tq
If it's not broke, make it better
vindex1963 is offline  
Sponsored Links
Advertisement
 
post #4 of 10 (permalink) Old 09-24-2015, 06:42 PM
Lifetime Premium
 
LILMAGS500's Avatar
 
Join Date: Apr 2013
Location: Peoples Republic of Massachusetts
Posts: 9,684
Garage
Default

I put in one order with these fellas , after 4 months went by and still no part I cancelled the order and got a refund . They simply could not supply the part they had advertised . Refund was quick and in full . I ordered it at another vendor and had it in 2 days , go figure .....

2014 Cross Country
2014 XC , Lloyds A/F , Timing Wheel +4 , PCV , Miller Mufflers , 1/4 Turn Throttle Ring , Dyno Tuned by KMC Powersports 98HP 113 TQ
LILMAGS500 is offline  
post #5 of 10 (permalink) Old 09-25-2015, 08:05 AM Thread Starter
Senior Member
 
MTVic's Avatar
 
Join Date: Aug 2011
Location: Tampa Bay, FL
Posts: 790
Default

As an update they called me after getting my Paypal dispute. They claim they have been emailing me but they seem to have server problem and the emails to me aren't going out from their server, even when they tried 3 different accounts for me. No, not in my junk folders. They claim they never got paypal emails from me, but they logged in an saw them on the system. The dispute DID reach them. They are willing to refund, but Accountant only comes in on Sundays?? Now they claim they "may" be able to ship GPS today.

Not sure why they can't email me, or why only Paypal disputes reach them, but as I said, I used them in the past but this doesn't sit well. Make your own choices, I never said don't use them, only sharing.

Mike
FORMERLY 2012 Black XC Tour
2016 Honda NM4
2014 Honda CTX 700 dct
MTVic is offline  
post #6 of 10 (permalink) Old 09-25-2015, 09:04 AM
Super Moderator
 
broggyr's Avatar
 
Join Date: Apr 2013
Location: Naugatuck, CT
Posts: 6,368
Garage
Default

Sounds like a classic case of not intentionally wanting to screw the customer, but just a severe lack of communication between systems and departments.



2013 XCT, Boardwalk Blue w/ Vicwrapz
S&S Cams, Lloydz filter & ATS +3, PCV, UD pulley, Alto Red Eagle clutch plates
Madstad Windshield, 5000K HID, TriOvals, Memphis Shields wings, Ultimate seat
JVC KD-X35MDT, PBR300X4, Polk DB6502, DaytonAudio ND140-4 rear
HyperLites, LED driving lights, Lloydz dyno 105+H and 117+T
Arlen Ness blinkers, KlockWerks KlipHanger bars, Avon grips

Spectro Golden 4 20w40 for Victory L.SG424, Kury Sabertooth LEDs
THE FEW, THE PROUD, THE OBSCURE. TTWFO2
broggyr is offline  
post #7 of 10 (permalink) Old 09-25-2015, 10:27 AM
Senior Member
 
Join Date: May 2013
Location: Left Coast, Canada
Posts: 886
Default

Unless they are Amazon, companies running .com products out of a warehouse are small operations that either just order from their supplier to you or are simply relaying shipments as a middleman. Not very big and not many employees. Some run with one person such as one who posted here regularly. An accountant that has another job and only comes in on Sunday? No, this wasn't internal communication problem. This was a supply problem combined with wanting to keep the money in the bank.

These problems are why PayPal exists.

Not all those who wander are lost.

2011 Kingpin
53canuck is offline  
post #8 of 10 (permalink) Old 09-25-2015, 10:30 AM
Lifetime Premium
 
LILMAGS500's Avatar
 
Join Date: Apr 2013
Location: Peoples Republic of Massachusetts
Posts: 9,684
Garage
Default

Quote:
Originally Posted by 53canuck View Post
Unless they are Amazon, companies running .com products out of a warehouse are small operations that either just order from their supplier to you or are simply relaying shipments as a middleman. Not very big and not many employees. Some run with one person such as one who posted here regularly. An accountant that has another job and only comes in on Sunday? No, this wasn't internal communication problem. This was a supply problem combined with wanting to keep the money in the bank.

These problems are why PayPal exists.
This sounds just like the issue I had ... They just couldn't supply the part . I now check inventory on everything I order from anywhere , so I know up front the short term outcome .

2014 Cross Country
2014 XC , Lloyds A/F , Timing Wheel +4 , PCV , Miller Mufflers , 1/4 Turn Throttle Ring , Dyno Tuned by KMC Powersports 98HP 113 TQ
LILMAGS500 is offline  
post #9 of 10 (permalink) Old 09-25-2015, 10:37 AM
Senior Member
 
visionjohnny's Avatar
 
Join Date: Sep 2010
Location: minnesota
Posts: 12,949
Default

run away from them. A company that big should have good internet server and account that only comes in on sunday. Not good

2008 Vision
Mpls, MN.

Please add your state and model of bike you have. Click user CP @ top of page and then far left click edit signature. Thanks
visionjohnny is offline  
post #10 of 10 (permalink) Old 09-25-2015, 11:08 AM
Senior Member
 
Join Date: May 2013
Location: Left Coast, Canada
Posts: 886
Default

A big indicator is shipping dates. If their policy is "Ships within 7 - 10 business days" or longer, they don't have the stock. They are reordering from the maker or another distribution level. Any delays upstream in the order just add to your wait.

Yes it is a good idea to always ask if the items are in stock however it's the fast turnover places that are the cheapest. You will find that suppliers who have laid out the expense for warehouse space, on-hand stock and employees are rarely the among the least expensive options.

Just an FYI on a personal direction, some of the deals from a .com on parts etc are discontinued, blemished, or aged items. Electronics and shiny bits are fine but I would never buy tires from one of them.

Not all those who wander are lost.

2011 Kingpin
53canuck is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Victory Forums - Victory Motorcycle Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome