Never use CruiserCustomizing Again - Victory Forums - Victory Motorcycle Forum
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 12 (permalink) Old 05-08-2013, 01:44 PM Thread Starter
Senior Member
 
sand man's Avatar
 
Join Date: Dec 2012
Location: Abilene, Tex.
Posts: 167
Garage
Default Never use CruiserCustomizing Again

CruiserCustomizing could not find their asses if it was right in front of their faces.

2011-12-13 Pres. Abilene Roadriders
His: 2015 Victory Cross Country Tour
Well Equiped
Hers: 2015 Gunner
Nicely Equiped
sand man is offline  
Sponsored Links
Advertisement
 
post #2 of 12 (permalink) Old 05-08-2013, 01:57 PM
Senior Member
 
gamewarden's Avatar
 
Join Date: Sep 2011
Location: Centreville, Ontario, Canada
Posts: 367
Garage
Default

Perhaps you could expand on that thought.

2011 custom Tequila Gold with Candy Orange accents, hard lowers and trunk, Ipod in lowers, HID and saddle bag bars, stage 1, heel shifter, front and back chrome fender guards,Garmin GPS, fairing wind deflectors, heated Gerbing hook up, Dain skull brake pedal, rear brake master and reservoir cover, custom cheese wedge cover, clutch cover, Witchdoctor cam covers, Wolo Bad Boy horn, heated grips and seat, Gorilla alarm, Vision rear engine brackett covers, Kruzer Caddy, WD exhaust tips.
gamewarden is offline  
post #3 of 12 (permalink) Old 05-08-2013, 02:02 PM
Senior Member
 
ndabunka's Avatar
 
Join Date: Mar 2011
Location: Charlotte, NC
Posts: 1,858
Default

Quote:
Originally Posted by sand man View Post
...could not find their ASSES if it was right in front of their faces.
Are they selling their staff? And here I thought they sold parts for bikes. But seriously, we would need more details to be capable of understanding your beef so do tell..




It's not just any victory.... It's MY Victory!

2011 Victory Ness Cross Country #120
Ness Thunderheaders
Ness Knurled Highway Pegs/KwelMetal Brackets
Ness Radius laydown license
Chrome CAM Tension Covers
Red Engine Bolts
Madstad System
DIY Garage Door Opener
Victory Chrome Saddle Bag Lid Rails
Küryakyn Upper Fork Shrouds
Küryakyn Lower Fork Covers
Power Commander V Tuner
Power Commander AT-300
Hertz HCX 165s Speakers
JL Audio HX280/4 Bridged 140w
ndabunka is offline  
Sponsored Links
Advertisement
 
post #4 of 12 (permalink) Old 05-08-2013, 02:13 PM Thread Starter
Senior Member
 
sand man's Avatar
 
Join Date: Dec 2012
Location: Abilene, Tex.
Posts: 167
Garage
Default Expanded on Asses

I ordered a Kuryakyn trunk luggage rack and a T-Bag. The trunk rack was back order until Aug. It's in the catalog and back order til Aug., really!!!! When I cancelled the luggage rack, they sent the T-Bag, and did not credit my PayPal. Took them until now to find the cancellation and credit back my account, three weeks later. And they are rude and unappreciative. They suck.

2011-12-13 Pres. Abilene Roadriders
His: 2015 Victory Cross Country Tour
Well Equiped
Hers: 2015 Gunner
Nicely Equiped
sand man is offline  
post #5 of 12 (permalink) Old 05-08-2013, 08:43 PM
Senior Member
 
XKnight's Avatar
 
Join Date: Mar 2013
Location: Texas
Posts: 264
Default

The key with Cruiser Customizing is to only order items that they actually have in stock. I ordered an item that showed an estimated ship date within 2 weeks from the time I placed the order. Over the course of the next few weeks they kept postponing the estimated ship date until I finally just cancelled my order. I placed my order in March and the item was supposed to ship at the beginning of April. It's now May and they still don't have the item in stock and the current estimated ship date is May 27. Had I not cancelled the order I'd have been waiting for the item for over 2 months and still no guarantee when it would arrive. When Cruiser Customizing says an item is "arriving soon" it's clearly open to a wide range of interpretation as to what "soon" actually means. Definitely not a good way to do business.
XKnight is offline  
post #6 of 12 (permalink) Old 05-08-2013, 10:42 PM
Senior Member
 
ndabunka's Avatar
 
Join Date: Mar 2011
Location: Charlotte, NC
Posts: 1,858
Default

Quote:
Originally Posted by XKnight View Post
The key with Cruiser Customizing is to only order items that they actually have in stock. I ordered an item that showed an estimated ship date within 2 weeks from the time I placed the order. Over the course of the next few weeks they kept postponing the estimated ship date until I finally just cancelled my order. I placed my order in March and the item was supposed to ship at the beginning of April. It's now May and they still don't have the item in stock and the current estimated ship date is May 27. Had I not cancelled the order I'd have been waiting for the item for over 2 months and still no guarantee when it would arrive. When Cruiser Customizing says an item is "arriving soon" it's clearly open to a wide range of interpretation as to what "soon" actually means. Definitely not a good way to do business.
That sounds like one of those "marketing schemes" where they take an order from a customer and THEN they go out and try to negotiate the best deal they can. If they can't get some other company to give them the discount they need in order to be profitable, they simply push out the delivery date until they can find a deal. I've seen this before with "buying clubs" where they will do the shopping for you to get the best price and then they pocket the difference for their troubles. IMHO, that is NOT a way to buy or sell...EVER! Heck, if the lowest price was all that matter and if the time for delivery wasn't important, we could ALL do that research ourselves rather than using one of those types of companies, right?




It's not just any victory.... It's MY Victory!

2011 Victory Ness Cross Country #120
Ness Thunderheaders
Ness Knurled Highway Pegs/KwelMetal Brackets
Ness Radius laydown license
Chrome CAM Tension Covers
Red Engine Bolts
Madstad System
DIY Garage Door Opener
Victory Chrome Saddle Bag Lid Rails
Küryakyn Upper Fork Shrouds
Küryakyn Lower Fork Covers
Power Commander V Tuner
Power Commander AT-300
Hertz HCX 165s Speakers
JL Audio HX280/4 Bridged 140w
ndabunka is offline  
post #7 of 12 (permalink) Old 05-09-2013, 11:58 AM
Senior Member
 
Join Date: May 2012
Posts: 129
Default

I've never had a problem with them, but I've never ordered anything that wasn't in stock, either. Good to know.

2013 Hammer 8-Ball
Flame Bandit Seat
RPW Thor Exhaust
S&S Intake
PCV with Autotune
2" Control Extension
MBW LED Turn Signals
Side Mount License Plate
Infidel is offline  
post #8 of 12 (permalink) Old 05-10-2013, 03:55 PM
Member
 
Join Date: May 2012
Location: Newfounland, Canada
Posts: 89
Send a message via Skype™ to JMcKeown
Default

I have outfitted three bikes with them and never a hitch. And I live as way away from them as you can possibly get. Although my last order was not completed because Kewl Metals had them backordered. Certainly not CC fault if their suppliers to not ship in time. When my item was backordered they contacted me and explained the situation and let me decide how to proceed.

2012 Cross Country Tour, Pearl White
JMcKeown is offline  
post #9 of 12 (permalink) Old 05-10-2013, 04:22 PM
Senior Member
 
XKnight's Avatar
 
Join Date: Mar 2013
Location: Texas
Posts: 264
Default

Quote:
Originally Posted by JMcKeown View Post
I have outfitted three bikes with them and never a hitch. And I live as way away from them as you can possibly get. Although my last order was not completed because Kewl Metals had them backordered. Certainly not CC fault if their suppliers to not ship in time. When my item was backordered they contacted me and explained the situation and let me decide how to proceed.
Kewl Metal was my parts issue as well with CC, but they did not reach out to me. They just kept pushing the expected delivery date back every few weeks until I contacted them and cancelled the order. I also contacted Kewl Metal and they told me they weren't currently making the part and when I advised CC of that they said that was not the information they were told. Eventually, neither vendor was responding to my emails. There is definitely a lack of communication somewhere and customer service is lacking based upon my experience.
XKnight is offline  
post #10 of 12 (permalink) Old 05-14-2013, 08:33 PM
Senior Member
 
Join Date: Jan 2012
Location: Virginia
Posts: 295
Default

FWIW - I ordered a windshield from these guys a couple of weeks ago. They sent me an email on May 7 saying the estimated ship xat was May 13. I got the windshield on May 10. I was very satisified with them.
triumph900 is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Victory Forums - Victory Motorcycle Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome