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post #1 of 40 (permalink) Old 07-13-2013, 05:26 PM Thread Starter
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Default Tips for Victory Dealers

OK...this is more a rant than a bash....BUT, last week I stopped by my Victory dealer...who sells Victory, Yamaha, Honda, Kawasaki, etc. walked in...not a hi, get the hell out.....nothin'. Looked around a little, then left without buying anything...half because I was pissed about the indifference.
Today, a friend and I did a 300 mile round trip. Didn't have a destination, but ended up at Boulsberg Harley, outside State College, PA. Nope....didn't see Jerry Sandusky!

If you are in the area and looking for a cool dealership to visit....this is the place. It's a compound, with multiple buildings and a driving/learners course. In the main building, along with all the typical HD stuff is a collection of antique motorcycles hanging from the ceiling.....of course HD's, but also Indians, BMW's, Aerial's, sidecars, antique race cars..etc., etc. Very, very cool......and when we walked in the door....a pretty young thing behind the counter gave us a big "Hello, let me know if you need any help"... And a smile. Wow, what a novel idea....friendliness!

So, it's worth the trip if you are in the area. Most Vic dealers need to take a lesson there. The dealership close to me has great prices and selection, but that's where it stops.

So why do I rant.....because Vic's are great bikes, and they deserve a great sales experience. That goes for buying a bike, a set of spark plugs, clothing, or getting your bike serviced. Anyone want to front me the $$$$ to open a dealership. I guarantee I'll work hard to make it a world class operation, and a fun experience for anyone who comes by. After all that stuff is infectious....and guarantees success.

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I love my wife....and motorcycles. She understands (most of the time)!

Coming to you from lovely Clear Spring, Maryland
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post #2 of 40 (permalink) Old 07-13-2013, 05:59 PM
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Originally Posted by Jckercheval View Post
Most Vic dealers need to take a lesson there.
Really...? Have you been to "most" Victory dealers? There are 3 within a couple of hours of me and while Shoal Outdoor Sports is by far and away the best, all of them have good customer service. When I stopped by Arlen Ness a couple of weeks ago I got the very same treatment you spoke of at the HD dealership.

I think next time you ought to be a bit more specific and not generalize....

2013 Sunset Red XC
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post #3 of 40 (permalink) Old 07-13-2013, 06:31 PM
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I've said it before and I'll say it again. I'm beyond blessed to have Randy's Cycle as my 'home' dealer. I stopped in their today and the Randy, the owner, Dave the salesman, Mike and Rod in parts all said 'hi Mark, good to see you'. The really neat thing is they were sincere, not just playing the part.

On the other hand, I have another Victory dealer iabout 4 miles from my house. The parts guy tried to make me out to be an idiot for asking if they had a 4.5 quart oil change kit. Needless to say, he didn't have a clue about anything CCT related and only had a few quarts of oil on the shelf anyway.

Back to the above. I'm REALLY blessed to have Randy's Cycle within 40 miles of my house. If not, I may not be on a Victory Cross Country Tour today.

As a side note, the Victory dealer in E. Peoria, IL knows their stuff as does the one in Terre Haute, IN, Tomahawk, WI, Plymouth, IN, Peru, IN and Sterling, IL. The one in Merriville, IN and Bettendorf, IA ... not so much.

All the best,

Mark


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The Bible: Read, Apply, Repeat

"That's a beautiful Victory!"
"Thank you."
"Who makes it?"
"No one."

Who turns Victory into defeat? Polaris Industries, that's who.

2012 Pearl White CCT. Lloyds DR cams, Timing Wheel (+4), Air Filter, 1/4 Turn Throttle Ring, PCV, Tri Oval mufflers, Dyno Tune from Rylan Vos - The Vic Shop: 112/113. Bad Ace Billet tank lifts and Raging Cajun Medium Low & Throaty mufflers added well after the Dyno run.
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post #4 of 40 (permalink) Old 07-13-2013, 07:27 PM
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Quote:
Originally Posted by Jckercheval View Post
. Anyone want to front me the $$$$ to open a dealership. I guarantee I'll work hard to make it a world class operation, and a fun experience for anyone who comes by. After all that stuff is infectious....and guarantees success.
You had me right up until there brother. I believe a lot of the things I love most about motorcycling are still in me on account of I took Nancy Reagans advice when it come to owning bike shops. I just said no, more than once. I got a core group of buds that I have rode with for fifty years give or take, and although I may be lying about a couple of them, the truth for most is the ones that still love it either fiddled with running shops early and got out or never got tangled up in running them at all, especially "authorized" shops. I got friends been owners for years and they don't ride or talk bikes much. I get a chance to see them and we ride a little and they swear they miss it but no sooner I leave the machines go back on the floor.

May not necessarily ruin a man but it does tend to throw a dose of worry onto a otherwise carefree way of life.

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We just keep moving
It's been that way since long ago
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We mostly go where we have to go

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post #5 of 40 (permalink) Old 07-13-2013, 07:45 PM
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If you happen to have a good Victory dealer, do everything you can to support them.
I have used one, they have pretty much ruined me to the brand. The other I have visited, I won't be back.
One more to try out, I'm not expecting much. Prices are pretty elevated, and from what I've seen, no one can do much with these things.(I know it is a reach and there have to be great ones, but I have yet to SEE one)
Not sure they are worth the prices they command. They do have an impressive facility though. FWIW

Cheers

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post #6 of 40 (permalink) Old 07-13-2013, 07:50 PM
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Mountain Motorsports, Conyers, GA & Marietta, GA, both are awesome locales, nice people and great service, also Ride Away in Las Vegas, another great experience I've had


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post #7 of 40 (permalink) Old 07-13-2013, 07:59 PM
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Mountain Motorsports, Conyers, GA & Marietta, GA, both are awesome locales, nice people and great service, also Ride Away in Las Vegas, another great experience I've had


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Been to MM in Conyers and they're a class dealership. I had my Hammer picked out there but another dealer beat their price and was closer. They were cool about it, and even said to let them know if I wanted any accessories- they'd give me a discount on them.

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post #8 of 40 (permalink) Old 07-13-2013, 08:01 PM
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I failed to post my tips for a dealer:

1. ensure anyone who meets and talks to customers actually knows their stuff regarding the brand.

2. have fun and be enthusiastic about the shop, other departments and other staff members.

3. have common parts and especially accessories IN STOCK. I typically want to see, touch and/or hold an accessory before I hand over the money. Otherwise, I may as well order it on line at 2am from the place I find with the lowest overall price.

All the best,

Mark


www.bikersforchrist.org

The Bible: Read, Apply, Repeat

"That's a beautiful Victory!"
"Thank you."
"Who makes it?"
"No one."

Who turns Victory into defeat? Polaris Industries, that's who.

2012 Pearl White CCT. Lloyds DR cams, Timing Wheel (+4), Air Filter, 1/4 Turn Throttle Ring, PCV, Tri Oval mufflers, Dyno Tune from Rylan Vos - The Vic Shop: 112/113. Bad Ace Billet tank lifts and Raging Cajun Medium Low & Throaty mufflers added well after the Dyno run.
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post #9 of 40 (permalink) Old 07-13-2013, 09:18 PM Thread Starter
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Well, I guess it isn't fair to generalize here.....but I've been to a fair amount in my region. I'm glad several of you can call me on the carpet, because, generally...that has not been my experience. I bought the bike on my own, because of my own research and the fact that I really didn't want to join the HD club. I ride a lot. i knew what I wanted when I walked through the door. It has ben a great bike so far....6K plus miles in 4 months. I got a great deal at my local dealer or I wouldn't have laid down the cash. I can't say anything else....not overly friendly, not overly helpful, not even overly knowledgeable. I have been to 7 Vic dealers, and they can all take lessons from the HD guys. Why did I buy where I did? 2 reasons......best price and closest to me. My 7/13/13 HD visit and experience peompted me to post this. I'm taking down the dealership names provided, because Im glad to hear they are out there, and I want to make a point of stopping by sooner or later and seeing a great, customer oriented dealership that sells Vic. Pop, I'm waiting on a check from ya! And of course...your first oil change is on the house! And did I mention free coffee..........

2013 Cross Country Tour & 2006 Vulcan 900 Classic,
Lloydz ATS Wheel
Lloydz Air Filter
PCV
Witchdoctor Voodoo HP Pipes
RF PBR300 with Polk MM531's
I love my wife....and motorcycles. She understands (most of the time)!

Coming to you from lovely Clear Spring, Maryland
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post #10 of 40 (permalink) Old 07-13-2013, 09:32 PM
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They have a big place there for sure. Nice nice buildings, log cabin type for those who never been.

BUT did you run 1/4 mile down the road to the Victory dealership? Bestline Powersports in literally right there too.

LOL, I know the area very well. Bestline is my local dealer. Went in and browsed around Gov's Harley dealership before my XC purchase. You were about 25 miles from me. Dang it yell next time.

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