Can't Get Hold of CycleOpsUSA - Victory Forums - Victory Motorcycle Forum
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post #1 of 78 (permalink) Old 07-25-2013, 10:21 AM Thread Starter
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Default Can't Get Hold of CycleOpsUSA

I could use some assistance...

On 5 Jul, I ordered a couple of stainless heim joints and bolts. I paid on checkout via paypal.

I haven't received an order confirmation and I haven't received the product.

I've e-mailed three times, called and left voicemail and tried to PM via this forum but the box is full.

Since I paid via paypal, I only have 30 days to make a claim and that's coming up very soon and I'm leaving on vacation for remote areas on the 30th.

I'm hoping that I can get hold of the gentleman and get an order confirmation and general expected delivery before I leave or I have to file a paypal claim on Monday and I'd rather not do that....but I'm not letting the date just pass me by..

Sorry if the gentleman is friends with people on here. I'm not making an effort to trash him but I need to know that my money isn't just hanging out there to disappear in a few days.

Thanks if someone can tell me how to get hold of him or point him in my direction.
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post #2 of 78 (permalink) Old 07-25-2013, 11:33 AM
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I would make a claim and start from scratch... with that amount of time passing with no response, I would be done with them. In this day and age , customer service is everything. Sounds like they failed in that area.... If paypal said they sent your payment, they did. No excuse. This is only my feelings , and opinion.

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post #3 of 78 (permalink) Old 07-25-2013, 12:32 PM
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I read on another forumtheowner is giving folks the run around and there are a lot of unhappy people. If I were you I'd file a claim asap.

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post #4 of 78 (permalink) Old 07-25-2013, 12:57 PM
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I had an issue with him in the spring where CycleOps didn't ship my order for a week and a half. I guess it has only gotten worse!

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post #5 of 78 (permalink) Old 07-25-2013, 12:58 PM
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I got the run around on a 3d key I got from him. False advertised the orientation. Blamed it on his webmaster. I even provided the picture of it (from his website) in the orientation I ordered it in and he said it couldn't be done and that I was stuck with it.

I filed a paypal claim. He then said that he had told me I could return it, which was false. He made another offer, that if I just wanted to keep it, to drop the claim and he would refund a portion of the cost...which I agreed to and he never did.

Needless to say, since this is how he does business, I certainly will not be a patron of his for anything else.

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post #6 of 78 (permalink) Old 07-25-2013, 01:27 PM
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It seems to me there is a disturbing amount of motorcycle vendors , that seem to be very shady organizations.... I feel its bad enough that you lay out your money first, have shipping time waiting, you cant actually put your hands on the item or visually inspect it before purchase, and your at their mercy whether or not they will ship it in a timely fashion. In other words it seems some of these vendors take your money, then its F%#&K You!

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post #7 of 78 (permalink) Old 07-25-2013, 02:21 PM
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He's going threw a really bad divorce from what I hear.
305-345-9444
hes in Miami, FL

maybe one of the members can find his shop

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post #8 of 78 (permalink) Old 07-25-2013, 02:25 PM
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No one gives a rats ass about excuses. If someone is running a business and taking peoples money, they better keep their act together or they are going to go out of business.

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Stage 1 Swept Exhaust Kit
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post #9 of 78 (permalink) Old 07-25-2013, 03:07 PM
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Quote:
Originally Posted by Whiskeypapa View Post
No one gives a rats ass about excuses. If someone is running a business and taking peoples money, they better keep their act together or they are going to go out of business.
I'm in full agreement with Whiskeypapa .

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post #10 of 78 (permalink) Old 07-25-2013, 04:27 PM Thread Starter
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It seems that I'm not alone with having some issues with cycleopsusa. I can understand someone having a tough time for a while... and divorce can be very tough. I'm doubting now that any product is forthcoming at this point but I can wait until Monday afternoon to file so I'll give it until then.
If I do receive anything, I'll be sure to post back here to let people know. I wouldn't want to damage a reputation without it being well deserved. Thanks to everyone so far for the info and support.
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