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post #1 of 9 (permalink) Old 08-09-2013, 04:43 PM Thread Starter
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Default Some Good News

I thought I'd add some positive stuff since I've spent so much time bitching.

Though I don't have my belt issues fixed, I heard back from Victory corporate today. I was amazed to find that the guy that called me was so informed regarding my bike problems. In fact, when I mentioned to him that someone at Polaris said that noises were not a warranty issue, he said "Yeah, when I read that I was pretty shocked"... WTF? This guy knew the details down to the actual words the Polaris tech support guys said???

Anyway, this guy is on the case and says it's his till the problem is resolved. I'm fairly impressed with this type of response. Maybe I'm a bit jaded, but i was expecting a lot less. At least now I can see a little light at the end of the tunnel...

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post #2 of 9 (permalink) Old 08-09-2013, 05:13 PM
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Quote:
Originally Posted by Analyst View Post
I thought I'd add some positive stuff since I've spent so much time bitching.

Though I don't have my belt issues fixed, I heard back from Victory corporate today. I was amazed to find that the guy that called me was so informed regarding my bike problems. In fact, when I mentioned to him that someone at Polaris said that noises were not a warranty issue, he said "Yeah, when I read that I was pretty shocked"... WTF? This guy knew the details down to the actual words the Polaris tech support guys said???

Anyway, this guy is on the case and says it's his till the problem is resolved. I'm fairly impressed with this type of response. Maybe I'm a bit jaded, but i was expecting a lot less. At least now I can see a little light at the end of the tunnel...

Wow, customer support! I think you're the first person who has experienced it from Ma Vic. Hopefully, you start a trend...




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Last edited by saddlebag; 08-09-2013 at 05:35 PM.
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post #3 of 9 (permalink) Old 08-09-2013, 05:20 PM
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where do you live? maybe one of us don't live far a way and can come by and help

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Mpls, MN.

Please add your state and model of bike you have. Click user CP @ top of page and then far left click edit signature. Thanks
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post #4 of 9 (permalink) Old 08-09-2013, 05:30 PM Thread Starter
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Agreed!
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post #5 of 9 (permalink) Old 08-09-2013, 05:37 PM Thread Starter
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where do you live? maybe one of us don't live far a way and can come by and help
I'm out in the beautiful state of Idaho...

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post #6 of 9 (permalink) Old 08-09-2013, 07:00 PM
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Quote:
Originally Posted by Analyst View Post
I thought I'd add some positive stuff since I've spent so much time bitching.

Though I don't have my belt issues fixed, I heard back from Victory corporate today. I was amazed to find that the guy that called me was so informed regarding my bike problems. In fact, when I mentioned to him that someone at Polaris said that noises were not a warranty issue, he said "Yeah, when I read that I was pretty shocked"... WTF? This guy knew the details down to the actual words the Polaris tech support guys said???

Anyway, this guy is on the case and says it's his till the problem is resolved. I'm fairly impressed with this type of response. Maybe I'm a bit jaded, but i was expecting a lot less. At least now I can see a little light at the end of the tunnel...

If this works out ok you need to give us all his name, address, etc.

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post #7 of 9 (permalink) Old 08-09-2013, 08:42 PM
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I had one of the very first Cross bikes and after registering a concern with Ma Vic, I received a personal call from Spirit Lake. He gave me not only his name, but contact info too, including phone number. He welcomed my input, but he's been transferred since then and I've lost him. It was great while it lasted.

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post #8 of 9 (permalink) Old 08-10-2013, 03:48 PM
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Quote:
Originally Posted by Analyst View Post
I thought I'd add some positive stuff since I've spent so much time bitching.

Though I don't have my belt issues fixed, I heard back from Victory corporate today. I was amazed to find that the guy that called me was so informed regarding my bike problems. In fact, when I mentioned to him that someone at Polaris said that noises were not a warranty issue, he said "Yeah, when I read that I was pretty shocked"... WTF? This guy knew the details down to the actual words the Polaris tech support guys said???

Anyway, this guy is on the case and says it's his till the problem is resolved. I'm fairly impressed with this type of response. Maybe I'm a bit jaded, but i was expecting a lot less. At least now I can see a little light at the end of the tunnel...

Very interesting
But
It's hard to hide when you put it on face book for the world to see.

Keep us informed


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post #9 of 9 (permalink) Old 08-10-2013, 04:08 PM Thread Starter
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Yeah,I think the facebook route is the way to go. I think it bypasses the first tier support staff and they move it from social media straight to the resolution specialists. Updates will follow...

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