Customer service. Where is it? - Victory Forums - Victory Motorcycle Forum
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post #1 of 13 (permalink) Old 09-05-2013, 09:04 PM Thread Starter
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Default Customer service. Where is it?

I posted on the Vic FB page about my bikes issues.
1 w/7k miles well I first noticed it at around 6500 miles. The clutch makes a howling noise. Dealer says clutch is gone, I say fowl

2 valve tap on cold startup. This started recently, I've had the bike since 2011

3 There is a bubble forming on my tank. Basically means crappy prep job for paint and the metal is rusting underneath. Dealer says oh they might no warranty that. I reply, I have the 5 year warranty. He says, well you've had for over a year. Me, well yeah ok so theres 4 years left of warranty.

The person that takes care of the Vic FB, asked me for my info so he could send to CS, and that they should contact in 3 to 5 days. Aug 29 to Sept 5 nothing yet.

I truly feel they just dont give a crap.

Rant off

'09 Kingpin 8-Ball...Sanded chrome exhaust, Stage 1 slipons, VFCIII, Lloyds IAV, Stonny's 27" sissybar, Edge bags with ghost brackets,Kuryakyn black ISO grips,

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post #2 of 13 (permalink) Old 09-05-2013, 09:10 PM
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So your bike is an 09 ? You have had it since 2011 ? Bought spankin new ? Is your warranty a 3rd party warranty ?

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post #3 of 13 (permalink) Old 09-05-2013, 09:12 PM
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Yeah, that's bull shit to say the least. My bike seems fine. I've had it for 17 months. Bought it brand new as a left over 09. But these ever present stories of poor quality and even worse customer service are making me want to try to unload mine before the shoe falls.


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post #4 of 13 (permalink) Old 09-05-2013, 09:13 PM
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I honestly think they are overwhelmed and didn't expect Victory and now Indian to take off as well as it did. I know, I'm waiting for 2 weeks for my new bike which should haven only taken a day or 2.

what they do in the next few months to catch up will prove if they are worthy, that's for sure.
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post #5 of 13 (permalink) Old 09-05-2013, 09:44 PM
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Quote:
Originally Posted by jaysonL View Post
Yeah, that's bull shit to say the least. My bike seems fine. I've had it for 17 months. Bought it brand new as a left over 09. But these ever present stories of poor quality and even worse customer service are making me want to try to unload mine before the shoe falls.


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Your gonna get the same thing with every manufacturer, what have you heard about poor quality ? I really don't think it's all Victory , I think a poor dealer network is a huge problem . If your not having any issues with yours why would you unload it ?

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post #6 of 13 (permalink) Old 09-05-2013, 09:55 PM Thread Starter
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09 left over bought in 11

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'09 Kingpin 8-Ball...Sanded chrome exhaust, Stage 1 slipons, VFCIII, Lloyds IAV, Stonny's 27" sissybar, Edge bags with ghost brackets,Kuryakyn black ISO grips,

http://www.bluebeardimagery.com/
http://blue-beard-imagery.artistwebsites.com/
Photo equip: Canon 60D, Canon 55-250is, Canon 18-55, Canon 70-200f4,Tamron SP10-24
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post #7 of 13 (permalink) Old 09-05-2013, 10:02 PM
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Doesn't sound like your dealer wants you to be a happy customer

2008 Vision
Mpls, MN.

Please add your state and model of bike you have. Click user CP @ top of page and then far left click edit signature. Thanks
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post #8 of 13 (permalink) Old 09-05-2013, 11:34 PM
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How about electronics that rarely work. How about leaking oil from all over the place like... The primary, the cylinder head, the cylinder bases, etc. due to porous castings. How about bad clutches/clutch cables. The list is growing longer and longer. If you haven't, maybe you should take a look around one of the other Vic forums. You'll quickly see exactly how many quality problems exist. I'm not making this up.


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post #9 of 13 (permalink) Old 09-06-2013, 08:57 AM
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I've been thinking about the number of posts on these issues vs the number of bikes owned; the leaks and other issues seem like a minority...



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post #10 of 13 (permalink) Old 09-06-2013, 10:05 AM
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Machines have problems from time to time.. But I would think Victory would want to keep happy customers... Maybe not.. A unhappy customer will be reluctant to return.. Wake up MaVic..!


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