Stay away from MotoMummy.com - Victory Forums - Victory Motorcycle Forum
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
post #1 of 43 (permalink) Old 10-30-2013, 08:37 PM Thread Starter
Banned
 
Join Date: Oct 2013
Posts: 471
Default Stay away from MotoMummy.com

delete . . . .

Last edited by 63625; 11-11-2013 at 08:05 PM. Reason: many
63625 is offline  
Sponsored Links
Advertisement
 
post #2 of 43 (permalink) Old 10-30-2013, 08:56 PM
Senior Member
 
Oldman47's Avatar
 
Join Date: Mar 2013
Location: Central Illinois
Posts: 1,414
Default

Good heads up. Anyone who will not exchange a product where they are the one that messed it up does not need my business. It is very different if I made the mistake and they sent the wrong thing, but it is what I asked for. In that case I expect the costs to be on me.

Present ride - 2013 Victory Vision, black, ATW at +3, Lloydz air filter and adjustable intake, PC5, 30,xxx miles
Oldman47 is offline  
post #3 of 43 (permalink) Old 10-30-2013, 09:02 PM
Senior Member
 
Join Date: May 2013
Location: Left Coast, Canada
Posts: 885
Default

Companies that survive in the internet world must be addressed within that community to make things better otherwise they will just continue ripping people off. Too much anonymity on the web. Complaints need to be posted on their facebook page as well as resellers.com if you want others to benefit from your misfortune. Search for reviews of any company you deal with and get it out there whether good or bad. By the way, you will see bad reviews about motomummy. Lesson there is to look around and get others opinions before giving up your hard earned cash to a faceless company.

Last edited by 53canuck; 10-31-2013 at 06:31 PM.
53canuck is offline  
Sponsored Links
Advertisement
 
post #4 of 43 (permalink) Old 10-31-2013, 05:43 AM Thread Starter
Banned
 
Join Date: Oct 2013
Posts: 471
Default

Quote:
Originally Posted by 53canuck View Post
Companies that survive in the internet world must to be addressed within that community to make things better otherwise they will just continue ripping people off. Too much anonymity on the web. Complaints need to be posted on their facebook page as well as resellers.com if you want others to benefit from your misfortune. Search for reviews of any company you deal with and get it out there whether good or bad. By the way, you will see bad reviews about motomummy. Lesson there is to look around and get others opinions before giving up your hard earned cash to a faceless company.

You are correct . . . .
63625 is offline  
post #5 of 43 (permalink) Old 10-31-2013, 06:08 AM
Senior Member
 
TNXR's Avatar
 
Join Date: Sep 2012
Location: East Tennessee
Posts: 2,298
Default

Thanks for the headup, I usually do not do business with anybody who charges a restocking fee if I can help it.

2011 Cross Roads Sunset Red
OEM short windshield, passenger backrest, crash bars, saddle bag bars, heated grips, vinyl closeouts, tachometer, ambient temp, LED headlight, luggage rack. WD lay down licence plate.
TNXR is offline  
post #6 of 43 (permalink) Old 10-31-2013, 09:33 AM
Junior Member
 
Join Date: Oct 2013
Posts: 7
Default

Quote:
Originally Posted by MRMAXX View Post
I bought a PC-V from them, they sent me the wrong one, then didn't want to take it back (un-used /un-open).

Once I convinced them to take it back, they took a 20% restocking fee.

There mistake and I loss money . . .

Stay away from MotoMummy.com

Bob
We sent you the wrong one? Let me attach an image showing that YOU ordered the wrong one. Along with your own email you sent us showing your bike as one thing, but you ordered another. Lastly, you talked us into a refund? I hate to say this to any customer, but since you'll never be a customer of ours again I'll state that you're outright lying here. This is also called libel and if you continue this I'll ensure our lawyer gets the IP of your post from the owner of the forum, along with all of our data, and we can prove you're committing libel and defamation of character.

Your first email asking about the status of your order. Look at the bike in the contact information and then he clearly states what he ordered.
-------------------------------------------

Did you already order it? If so what is your order id number?

Corey
MotoMummy Staff

On 10/21/2013 8:04 PM, Contact Form wrote:
> To: Momtomummy
>
> Message:
> Did you ship the below item yet?
>
> **Dynojet Powercommander V***-Cruisers
> Product ID: pcv-c
> Bike? : Victory 09-14 106 Models
> Add Auto Tuner? : No thanks
>
> Name
> robert novie
>
> Email
> [email protected]
>
> Phone
> 3477822xxxx
>
> Bike
> 2013 Victory Cross countr
>
> Sent from (ip address): 96.224.213.120 (pool-96-224-213-120.nycmny.fios.verizon.net)
> Date/Time: October 21, 2013, 7:04 pm MDT
> Coming from (referer): https://www.motomummy.com/contact/index.php
> Using (user agent): Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36
--------------------------------------------------

You state you talked us into a return and refund? Fact is Erin offered you 100% in store credit to swap the incorrect item out and you didn't want to do that. So yes, there is a 20% restocking fee to refund you as we already covered shipping to you for the powercommander, credit card fee's, and filled your order AS YOU ORDERED IT. Don't go acting like you talked us into a return when Erin offered it all to you up front.

--------------------------------------------------

I believe that I just spoke to you on the phone regarding your order, and I have attached the order received email that was emailed to you just after you placed your order. You ordered the PCV for the Victory 09-14 106 Models (19-002) and not the Victory 10-14 Crossroads/Crosscountry (19-009).

We normally do not accept returns on electronic items, but if the PCV that you received is still in 100% new/unopened condition, we can exchange it for the correct one for you. If the PCV that you receive is still in 100%/ new/unopened condition, and you would like to send it back and exchange it for the 19-009, please let us know and we will issue you an RMA number. If you would like to return the item for a return, we can do that if you would prefer, but the 20% restocking fee will apply since we sent you what you ordered.

--
Erin
MotoMummy Staff
----------------------------------------------------------------

If you want to bash us online that is 100% fine, but post the facts and not outright lies or what you're doing is a crime and you may want to think twice about it. It's called libel and this is the first and last time I'll warn you about it. I don't have time to deal with this and this is what we have a law firm for.
Attached Images
File Type: jpg novie.jpg (23.3 KB, 56 views)
MotoMummy is offline  
post #7 of 43 (permalink) Old 10-31-2013, 09:41 AM
Junior Member
 
Join Date: Oct 2013
Posts: 7
Default

Quote:
Originally Posted by 53canuck View Post
Companies that survive in the internet world must to be addressed within that community to make things better otherwise they will just continue ripping people off. Too much anonymity on the web. Complaints need to be posted on their facebook page as well as resellers.com if you want others to benefit from your misfortune. Search for reviews of any company you deal with and get it out there whether good or bad. By the way, you will see bad reviews about motomummy. Lesson there is to look around and get others opinions before giving up your hard earned cash to a faceless company.
One other thing about the internet is that you shouldn't always believe what you read. Yes, we have negative ratings online and anyone who does our volume and ships hundreds of orders per day will have some negative comments out there. I wish it were not so, but it's true. Some are 100% lies and false like this thread, but others, I'll admit are mistakes we made. Most mistakes we make we correct and the customer isn't the happiest, but they are satisified with the outcome to the point they don't go posting around online.

Since you want to mention resellers you can see we are rated at 9.9 with them and we just started using them a year ago and have over 250 reviews.
http://www.resellerratings.com/store/motomummy

People have a right to post up what they want online, and I'm glad they can as most are positive reviews, however if you go around posting lies and false data knowingly in an effort to damage a business it's illegal and you can be sued for it. Rights go both ways.

The customer ordered the wrong product and we offered to swap it out without any fee's. He refused and wanted a refund and then our 20% restocking fee applies. When you charge as little as we do we can't "eat" everyones mistakes. We charge under standard dealer cost WITH free shipping for a powercommander. 269.95 shipped in the US for a pcv. We are by far one of Dynojets top dealers in the US and move a lot of their product so we pass the savings on.

The customer picked the product two above the bike he actually had in our drop down menu. We shipped what he ordered. If you don't want to correct it, but want a refund (after we covered all costs to ship the product and fill the order) then yes there is a refund due to our crazy low prices and free shipping. I wish we could eat people's mistakes, but as everyone knows in business...those costs come from somewhere. I'm old school, ex military, the owner, and have always believed in people (and myself) being responsible for their own actions. It's not always the best policy in business, but I find it hard to raise our prices even .5% or 1% across the board to fix peoples own mistakes. Why should people who order the correct items pay anything more due to people making mistakes? I have a problem with that. We do our best to fix it and not charge them more when a mistake is made, but raising prices so we can eat peoples mistake we don't do. We eat our own mistakes, but this was not one of them.

I normally wouldn't post anything in public regarding an order, but if the customer wants to open that door then that is on him and I removed his personal data, but posted enough to show...this mistake was his. He just doesn't want to own up to it!
MotoMummy is offline  
post #8 of 43 (permalink) Old 10-31-2013, 09:46 AM
Member
 
deltadee's Avatar
 
Join Date: Jul 2013
Location: Alberta, Canada
Posts: 40
Default

Sorry about your experience.

I've ordered many thing from motomummy in the past. And had experienced nothing less than super service!
deltadee is offline  
post #9 of 43 (permalink) Old 10-31-2013, 10:03 AM
Senior Member
 
ragtopdodge's Avatar
 
Join Date: Sep 2013
Location: Seattle
Posts: 459
Default

Pretty cut and dry on ordering. I concur w/Moto...if you make the mistake, then why should Moto have to pay?


2005 Hammer
Slash-Ness exhaust
LED teardrops mirrors
LA Choppers dragster handlebars/3" custom risers
Ness intake
Accutronix forward controls
Fat chrome fork tube covers
Ness Rad III levers/master cylinder
Ness pegs
MBW F&R LEDs
Avon heated grips
Dakota digital oval speedo/tach
Bullet OEM Victory LED headlight
Lloyds 1/4 turn
Judge side covers
http://i.imgur.com/oKghkvj.jpg
ragtopdodge is offline  
post #10 of 43 (permalink) Old 10-31-2013, 10:06 AM
Lifetime Premium
 
gibson's Avatar
 
Join Date: Jan 2012
Location: North east Indiana
Posts: 1,181
Default

Quote:
Originally Posted by MRMAXX View Post
I bought a PC-V from them, they sent me the wrong one, then didn't want to take it back (un-used /un-open).

Once I convinced them to take it back, they took a 20% restocking fee.

There mistake and I loss money . . .

Stay away from MotoMummy.com

Bob
ef.jpg some one need a towel

2012 Fireball Jackpot
gibson is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Victory Forums - Victory Motorcycle Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome