I agree, sounds like you need to have your insurance company deal with it. If they cut the check then they are the ones legally who have paid for the repairs and they should be the ones who insure that the work is done. What you paid extra for parts that were not on the bike before or a custom paint job will be your problem. Good luck.
2011 Cross Roads Sunset Red
OEM short windshield, passenger backrest, crash bars, saddle bag bars, heated grips, vinyl closeouts, tachometer, ambient temp, LED headlight, luggage rack. WD lay down licence plate.