Hacker customer service - Victory Forums - Victory Motorcycle Forum
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post #1 of 13 (permalink) Old 01-30-2014, 08:28 AM Thread Starter
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Default Hacker customer service

After reading several reviews about Hackers (lack of) customer service, I kept looking at other exhausts but kept gravitsating back towards the Hackers because I am really drawn to their Zoomies. I purchased my 2014 Vegas about 5 weeks ago and decided I was ready to purchase an exhaust system. I called Hacker Monday to ask some specific questions about their exhaust. the phone was immediately answered and I spoke with Sherry (sp) for about 10 minutes. She was able to answer all of my questions. I called back Wednesday about 1:30 in the afternoon and ordered my exhaust and AMS. Sherry said both items were in stock. Within 30 minutes I had the invoice including tracking number sent to my email. I live in San Jose, about 30 minutes from hacker's mailing address. The tracking number shows my exhaust will be delivered today by UPS. At this point I have nothing but good things to say about Hacker. They are true to their word and I will have my exhaust in hand the day after I placed my order. I plan on installing both items tonight so I will post an update soon and include pictures.
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post #2 of 13 (permalink) Old 01-30-2014, 09:26 AM
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Sounds great ! Congrats on your new pipes , pics would be great! also , your customer service story from them sounds a lot better then I ever got from Bassani . (Horrible customer service)

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post #3 of 13 (permalink) Old 01-30-2014, 12:36 PM
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Hope your using new exhaust gaskets

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post #4 of 13 (permalink) Old 01-30-2014, 03:46 PM Thread Starter
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Yep, I picked up the gaskets before I even ordered the exhaust, thanks.
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post #5 of 13 (permalink) Old 01-30-2014, 04:04 PM
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Lol Lil mags you hate Bassani!!! I talked to Hackers people on the phone prior to buying Bassani... They seemed pretty good. I bought Bassani because I seen a few Highball's in Calgary with the Zoomies and wanted to have something different.


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post #6 of 13 (permalink) Old 01-30-2014, 04:19 PM
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Quote:
Originally Posted by Travis P View Post
Lol Lil mags you hate Bassani!!! I talked to Hackers people on the phone prior to buying Bassani... They seemed pretty good. I bought Bassani because I seen a few Highball's in Calgary with the Zoomies and wanted to have something different.


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Ya , they did me wrong , and I wont forget it . Its all the false promises and denial they fed me . It wouldn't have been as bad if they just told me to go screw . I don't hold anything against you for buying B . I wont be buying from them again ,But, you knew that already .

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post #7 of 13 (permalink) Old 01-30-2014, 10:37 PM
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Yeah they did totally F u over... I won't argue that at all. Luckily I have had no troubles with my pipes so no need for shitty customer service.


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post #8 of 13 (permalink) Old 02-02-2014, 04:43 PM Thread Starter
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Default Update:

The exhuast and AMS were waiting for me when I got home Thursday evening. Not bad for having been ordered Wednesday afternoon. The pipes were wrapped well for shipping. I am glad I had gone to the Victory dealer ahead of time to get new exhaist gaskets and from reading this forum I also had two 18 mm plugs waiting to seal the O2 bungs. The install was painless and went very well. I did cover the exhaust to prevent any scratched during installation and they were unblemished when they were finally bolted up.

Even though i ordered the Zoomies with the "quiet inserts," I still think the pipes are very, very loud when I am riding. I have talked to two of my neighbors and they don't think the exhaust is too loud at all. I have few miles on the bike since the installation was completed, but I do notice an obvious increase in power. With the recommended AMS settings the popping has also been greatly reduced. As I get more time on the bike I will share more riding impressions and include better photos.


Last edited by 2014Vegas8ball; 02-02-2014 at 04:48 PM. Reason: Picture not working
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post #9 of 13 (permalink) Old 02-02-2014, 05:45 PM
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Looks great! Are you going to chop the remaining exhaust hanger and lower frame rail?

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post #10 of 13 (permalink) Old 02-02-2014, 06:05 PM
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I would !

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