Bad Dealer/Repair experiences - Victory Forums - Victory Motorcycle Forum
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post #1 of 30 (permalink) Old 11-26-2011, 10:02 PM Thread Starter
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Default Bad Dealer/Repair experiences

This is the worst and I don't believe it can be topped. On Aug 16, 2011 I took by bike to the dealer for repair. I droped it going 23mph and accidently hit a curb on a turn. Anyway after various part backorders and other stories I got my half ass repair completed and bike returned to me on Nov. 25; 3 months I waited and the estimate was $6982.00. When I paid these guys I got my bike back to the house and all my indicator lights were out and the wires were cut! I don't understand how a Victory dealer can operate this way. To get my "N" neutral light and the other light to work I took the headlight off and spliced them back together. All is ok now and I will never take it back there. I feel lucky to have escaped!

They told me when I left with the bike the reason the neutral light did not work was a shifter sensor (on back-order)....BS! I know more than they do when it comes to fixing a bike.... Sh__t!

ALL I CAN SAY NOW ABOUT VICTORY IS LET THE BUYER BEWARE; IT IS UP TO YOU TO LEARN ABOUT YOUR EQUIPTMENT.

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post #2 of 30 (permalink) Old 11-26-2011, 10:38 PM
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Unfortunately some of the dealers have hired butchers in their service department. By the way, which Vic dealer are you warning us about? Thanks for the heads up.

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post #3 of 30 (permalink) Old 11-26-2011, 11:55 PM
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Anyone ever needing service/repair stay away from SuperBike Shop in Evansville, IN - the next closest is 70 miles +/- north or south in either Vincennes, IN or south in Hopkinsville, KY (that's where I take mine when I need something done I cannot do)

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post #4 of 30 (permalink) Old 11-27-2011, 08:27 AM
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Originally Posted by toejam View Post
Anyone ever needing service/repair stay away from SuperBike Shop in Evansville, IN - the next closest is 70 miles +/- north or south in either Vincennes, IN or south in Hopkinsville, KY (that's where I take mine when I need something done I cannot do)
I learned my lesson on SuperBike shop years ago on a dirt bike that they gigged me on repairs and when I went to get a chain for my 4wheeler.Chain cost almost $100 then he wanted to charge another $10 to cut it to size.When it comes time for a repair I cant do myself I will head to Hopkinsville.
Do fret though HD dearships are just as bad if not worse

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post #5 of 30 (permalink) Old 11-27-2011, 10:57 AM
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Have your ins. company check out your repairs, then go after them to fix it right.
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post #6 of 30 (permalink) Old 11-27-2011, 01:22 PM
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Its a shame you fixed it.
Once you found the problem I would have gone back to the dealer and found the service manger and the store owner and showed them.
I would have wined enough to wear I would have gotten a huge store discount for life.
Glade your up and running

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post #7 of 30 (permalink) Old 11-28-2011, 07:00 PM
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If you ride scooters long enough you're going to experience bad dealerships or hear someone else rag on a dealership you thought was excellent. Same with car dealerships. Just the way it is.......

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post #8 of 30 (permalink) Old 11-28-2011, 07:18 PM
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Originally Posted by OldGringo View Post
If you ride scooters long enough you're going to experience bad dealerships or hear someone else rag on a dealership you thought was excellent. Same with car dealerships. Just the way it is.......
I would understand a few POed at a dealer but the one I mentioned didnt just screw me and Toejam but my boss has bought 2 KTM bikes from this shop and both times he got shafted.Sounds like a problem to me.

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post #9 of 30 (permalink) Old 11-28-2011, 08:13 PM
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6900.00 What the hell did you drop it on? It sounds like a RETARDED amount of money are you sure you didnt drop it off at Harley by mistake?

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post #10 of 30 (permalink) Old 11-29-2011, 07:11 PM Thread Starter
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6900.00 What the hell did you drop it on? It sounds like a RETARDED amount of money are you sure you didnt drop it off at Harley by mistake?
The estimate included a cracked head; although there was not a mark on the engine or tank. Most of the damage was on the right foot pad and throttle grip. A month later I was told that the 2nd/3rd gear was broken also. These were the most expensive among fixing front fender and various other little things.

I will say the owner finally heard about my problems and called to say he would pick up my bike and re-do any issues, throw in some free accessories and return in 2 days.

I declined because first experience was so bad, non responsive staff and I believe the tech was not certified or lacked experience; I will never go back to that dealer.
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2008 Kingpin
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Last edited by Jimbokingpin; 11-29-2011 at 07:25 PM. Reason: refined writing
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