Join Date: May 2012
Location: Southern Maryland
There is a lot of information out there...both here and other forums...about this issue. I'll give you my personal story.
Heard about the recall and received a recall notice. Called MaVic to inquire because I do NOT have a luggage rack and I was curious as to why they would not honor the recall for every L&R backrest owner. In a nut shell, I was told that unless I had a luggage rack, no juice for me. I stewed on that a few days and after reading many more posts...with a variety of different circumstances and different results from both dealers and MaVic, I got back on the phone. Same answer; no luggage rack, no new rest. More stewing, more reading and this time called the dealer. Dealer had not even heard of the recall, but checked it out and said I did not qualify. Yet more reading on the forums with some folks getting a new backrest even if they never had a LR and others being told "no". Called MaVic again (3rd call) and spoke to a supervisor. After 30 minutes of civil disagreement, his final answer was that I'm not getting a new back rest, BUT...if I ever bought a luggage rack, I could then get the new back rest under the recall. Safety recall never expires. I took his name, my case number and kept notes. More reading on forums, more inconsistent results. This time I sent a note to MaVic via their web site. I guess they looked up my name, saw I had an open case and passed my comments to the guy who I had talked to last. He talked to his supervisor and they agreed go replace my backrest although I don't have a luggage rack. He had already called my dealer and told her it was on order and would be shipped to them for the trade off. Since then, the shipping has been delayed 3 times.
I'm getting one cause I was a pain in their azz and they wanted me to go away and leave them alone, NOT because they decided to do the right thing. If that were the case, everyone would be getting them.
God Bless America
U.S. Navy Retired
2012 Victory Crossroads Classic L.E. (#258)
PC V and Dyno tuned by Kyle of KMC
Lloydz High Flow Filter
Lloydz Timing Wheel
Lloydz Drop In Cams
Lloydz 1/4 Turn Throttle
Crossroads HID high/low lights
Making 113 HP and 115 TQ