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post #1 of 61 (permalink) Old 07-19-2014, 06:03 AM Thread Starter
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To make a long story short, I contacted Honda East Toledo using a PM and got a price for 5 quarts of Vic oil to do an oil change. When I needed to pay them for the oil I sent a follow up PM and got no response. Being a bit eager to get things going I went to their web site and used the phone number there to contact them. The person who usually deals with us was off on vacation so I dealt with the person on the phone. They sent me a request for a PayPal payment and since everything looked the same I paid it. When the shipment arrived I had 4 quarts of Vic oil instead of the 5 I expected. I called the dealer and asked for the person we usually deal with. He was back from vacation and looked things up for me. According to him I got exactly what I should have based on the dealer's records. The other person at Honda East had willingly agreed to send me 4 quarts of oil for the price I had been quoted for 5 quarts. I have no recourse through PayPal because the billing just describes my purchase as "goods", not 5 quarts of oil.
If a person's word is not good, why would you deal with him? I live in farm country and have dealt with lots of folks based on nothing more than a verbal agreement for thousands of dollars worth of value. Around here your word is worth something but apparently it is not so at Honda East. Be warned and do not trust them at all.
End of rant.

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post #2 of 61 (permalink) Old 07-19-2014, 06:16 AM
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Wow! I thought they were a "stand up" type company. Are they not a site sponsor?

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post #3 of 61 (permalink) Old 07-19-2014, 07:52 AM
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I cant get too involved in this thread , this stuff pisses me off ... First of all your Vic takes more then 4QTS to fill it back up , you telling me they don't know that at H.E. ? 4Qts is useless , that wont even be enough to turn off your oil light .... Never mind they originally quoted you for 5QTS , They should have made it right and sent you another QT Au Gratis . IMHO

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post #4 of 61 (permalink) Old 07-19-2014, 09:26 AM
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Send them a screen shot of the PM and see if they'll make it right. I always save ALL documents, PMs, emails, voice mails, and text messages until a deal is complete and I'm happy.

I agree about doing business based on a mans word....BUT..... It is kind of hard to keep up with verbal agreements when you set up a business to serve the entire nation. I'm sure you're an honest man but as you've leaned in your years, many folks have no scruples.

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post #5 of 61 (permalink) Old 07-19-2014, 10:11 AM
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The normal guy you deal with couldn't look back in his records and see that he quoted you 5 qts? Man that's a shitty way to do business. They should know they messed up and just send you another quart. It's less than $10 instead they have an unhappy customer and a thread doubting their integrity. $10 is worth my own integrity let alone a business'.

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post #6 of 61 (permalink) Old 07-19-2014, 10:39 AM
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$10 is worth my own integrity let alone a business'.
Yup ....

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post #7 of 61 (permalink) Old 07-19-2014, 12:38 PM
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Quote:
Originally Posted by shanko View Post
The normal guy you deal with couldn't look back in his records and see that he quoted you 5 qts? Man that's a shitty way to do business. They should know they messed up and just send you another quart. It's less than $10 instead they have an unhappy customer and a thread doubting their integrity. $10 is worth my own integrity let alone a business'.




me too.

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post #8 of 61 (permalink) Old 07-19-2014, 12:49 PM
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This is a great example of why I like to order over the phone. Not only do I get what I want, I sometimes get suggestions for a better purchase. Or maybe it just being an old codger, I have learned to not be too trusting when its my money and someone else is in control of the situation.

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post #9 of 61 (permalink) Old 07-20-2014, 12:26 PM Thread Starter
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Wow! I thought they were a "stand up" type company. Are they not a site sponsor?
Yes, you are right, they are a site sponsor. That is one reason that I dealt with them in the first place. So what? I don't think that gives them the right to do as they please. I have gone out and bought enough other oil to be able to do my oil change but I will repeat it now. If they ask you to pay x amount for "goods", get them to specify exactly what goods. At least that way PayPal will back you up if things don't go right. That is the only way I will deal with them in the future.

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post #10 of 61 (permalink) Old 07-20-2014, 12:34 PM Thread Starter
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I agree about doing business based on a mans word....BUT..... It is kind of hard to keep up with verbal agreements when you set up a business to serve the entire nation. I'm sure you're an honest man but as you've leaned in your years, many folks have no scruples.
What I have learned from dealing with businesses around here is that a man's word is gospel. I am presently building a new home for myself and the people who drill wells came out and drilled based on a verbal agreement with me. The people who installed my roof did so on a verbal agreement. The guy who dug a trench to run in my permanent power will soon bill me for that work and will get paid. The guy who dug my foundation and the guy who poured concrete for that foundation did so on a verbal agreement and got paid promptly. Around here your word is your bond or very quickly you will be out of business. No, "many folks have no scruples" just doesn't cut it where I live. I expect no less when dealing with people.

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