Join Date: Jul 2013
Location: Nebraska, U.S.A.
Love my local cycle shop
Thought I share a recent story about my service at WCW:
Bought my ride from WCW- Werner Cycle Works (Omaha, NE) last August. I'm not the wrench that many of you are so I'm content to let them do the maintenance when it's time. My wife bought me a couple of chrome gifts to dress up my '13 XC. One was very easy to put on, one not so much. I decided to let WCW install the harder of the two after I realized that I would need to drop the exhaust to install.
Called WCW one day when I had my bike in Omaha. Told them what I needed done and why. They thought it would take them 1/2 hour shop time to install ($80 per hour). When I pulled up to the shop, Mike, the head mechanic, came out to take a look. He said no problem, give me a few minutes and I'll get the bike right back to you. First, I was impressed that Mike was going to install it. Second, he rolled the bike right into the shop and went to work even though I called 10 minutes earlier.
Twenty minutes later Mike came into the showroom, where I was looking at the Gunner, and handed me my key. When I said that I needed to settle up, he said, "no worries, happy to install the gift your wife gave to you." When I asked if I could give him some money and buy him lunch, he refused. Just said, thanks for buying your bike at WCW and hopefully you will come back in the future.
If you are in this part of the world and need a Vic shop to look at your bike, don't hesitate to pull into WCW. I know that many times we will post our unhappiness with a dealer or merchant...thought I share a happy story.
2013 Victory Cross Country
Victory Motorcycle Club Treasurer
River Cities Victory Riders (RCVR)
Last edited by Scotchbriar; 07-20-2014 at 08:55 PM.