Another Bad Experience at the Dealer - Victory Forums - Victory Motorcycle Forum
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post #1 of 29 (permalink) Old 04-18-2012, 02:21 PM Thread Starter
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Angry Another Bad Experience at the Dealer

A couple of weeks ago I went to the local Victory dealer (NOT Polaris of Gainesville) to get the first set of new tires put on the XC before taking a trip up to the mountains of TN. I wanted to get Metzlers but nobody had them in stock. The local guys had the OEM Elite IIIs in stock and at the best price in town. The job was done in short order and everything looked good.

On the way home the belt started making all kinds of noise. When I checked it out I found that the tire guy totally screwed up the alignment. ¼” of clean fresh threads were showing on the pulley side adjuster. I fixed it that night and got the noise level back to about where it was before they messed it up (maybe a little better?).

Maybe I’m wrong, but I thought you could change the rear tire on the X-bikes without fooling with the tension/alignment?

Anyway…

A couple of days later I was on I-295 heading out of town on vacation and had to dodge some debris kicked up by the car in front of me. I was doing right at 85MPH when I made the quick adjustment. When I did, the bike went into oscillation. Scared the crap out of me. I immediately slowed way down and brought everything under control. Not that it was hard to control, just that I have never had a bike do that before.

I checked my load… pack was secure, bags were closed, everything felt smooth. I weaved around a bit feeling for anything weird, wiggled the bars a few times… nothing. I slowly increasing speed weaving a bit in my lane and wiggling the bars every so often feeling for anything until around 70MPH the bike did it again. I found that at 70MPH I could easily get the bike to oscillate, but not nearly as bad as it did at 85MPH. I kept it slow until the next exit and got off the interstate. I stopped in the first parking lot and checked the bike out. The only thing I found was that the tire pressure was 48 front and 50 rear. OK… I adjusted it to the recommended pressure and got back on the road. The oscillation was still there, not nearly as bad at 70MPH as before, but still unsettling at 85MPH. I stopped again but couldn’t find anything wrong with the bike. I finished the trip without incident (checked it a few times along the way), and enjoyed every mile of the 1,300 miles to Deals Gap and back.

Last night I had a few extra minutes and decided I would check the bike out again. No bolts were loose, put the bike on the jack and didn’t find any extra play in the front, but did find a little gap between the right fork and the wheel spacer (pinch side). When I tried to loosen the pinch bolts I had to put the bike back on the ground to keep from leveraging it off the jack. Both pinch bolts were WAY over torqued. Then I had to use a breaker bar and my foot to break the axle loose (ting). And then after the axle was loose it did not want to turn smoothly. I found aluminum shavings in the threaded fork leg, and then found the first two or three threads of the axle bolt were damaged, like it had been dropped. The threads in the fork are still there, but definitely damaged. The axle bolt does not turn smoothly even without the wheel in place. There is no way to get an accurate torque on the axle with the damaged threads.

So, damn. My first tire change on the Victory and the dealer screwed it up big time. They did fine on the other bike just a few weeks ago. What the heck happened?

Needless to say I will be paying them a visit this afternoon (if it’s not raining). They probably won’t own up to it, but there is always the chance they will make it right. I have to give them the opportunity.

2013 Cross Country Tour: Custom paint, stage 1 exhaust, Lloydz Hi-Flow air filter, cams (HOH-VM1-DR), timing gear (HOH-PTS), Power Commander V, Auto Tune module, Gustafson flip shield, OEM passenger backrest with Cycle Ops luggage rack, Vic HID, heel shifter, Rockford amp, Infinity speakers all around.

2011 Cross Country: Burnt and Traded
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post #2 of 29 (permalink) Old 04-18-2012, 02:45 PM
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I have been in the machine repair biz (not motorcycles) for decades and have learned that there are a lot of guys out there who are dangerous with tools in their hands. Worse, they get paid to destroy people's valuable equipment. I suggest you begin by saying to the shop owner, I would really like to recommend your shop to my friends, but this is what happened after leaving your place. Then show him the above posting that you have printed out. You then have his undivided attention as he reads it. Trying to verbally discuss it gives him opportunities to deny your claims. Good luck.

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post #3 of 29 (permalink) Old 04-18-2012, 03:04 PM
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Quote:
Originally Posted by RICZ View Post
I have been in the machine repair biz (not motorcycles) for decades and have learned that there are a lot of guys out there who are dangerous with tools in their hands. Worse, they get paid to destroy people's valuable equipment. I suggest you begin by saying to the shop owner, I would really like to recommend your shop to my friends, but this is what happened after leaving your place. Then show him the above posting that you have printed out. You then have his undivided attention as he reads it. Trying to verbally discuss it gives him opportunities to deny your claims. Good luck.
That sounds like the perfect way to handle that situation. RICZ, you are a wise man my friend...


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post #4 of 29 (permalink) Old 04-18-2012, 03:15 PM
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Originally Posted by fishslapr View Post
That sounds like the perfect way to handle that situation. RICZ, you are a wise man my friend...

Lucky for him I had a lucid moment.

2010 Midnight Cherry XR. 7Jurock, Lloydz AF, ATS, AFR tuned VFCIII, IAV, and T-6 and locally repacked pipes = big smiles. SOLD to a dear friend, so it's still in the family."
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post #5 of 29 (permalink) Old 04-18-2012, 04:03 PM
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Ricz nailed it. Leveled headed will usually get you a lot further. Unfortunately, there are bone heads in every profession. This one just happened to be the one who worked on your bike.

Adam
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post #6 of 29 (permalink) Old 04-18-2012, 05:03 PM
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I almost hate to be so blunt especially since you already had the stuffing scared out of you but I have to say you have seriously piss poor luck!

You definately need to go back to the dealer and tactfully inform the manager and/owner that they have a mechanic that seriously needs some remedial training. That individual should also pay for a new axle bolt and possible a new belt and fork leg with all installation included if they were even slightly damaged.

I hope like heck you had the foresight to record the problems on a camera but even if you didn't you should be able to show what the parts look like after your repairs.

Best of luck!

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post #7 of 29 (permalink) Old 04-18-2012, 05:12 PM
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Damn, I don't know what they teach these guys that work in some of the Victory dealers. I had a similar situation with a dealer in Tifton Ga. I had them put an exhaust on my Vegas and when they installed the O2 sensor the cross threaded the crap out of it! The worst part is they didn't even say a word about it being cross threaded. I found out because sadly, I put a scratch on the exhaust and had to remove it to get it fixed. Victory should really think about having a Quality control system or something to prevent these mechanically declined people from causing a serious accident!

I know it was not as bad as the tire incident, but just wanted to highlight that we really have to double check the work of these dealerships, when we have them work on our bikes.
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post #8 of 29 (permalink) Old 04-18-2012, 05:20 PM Thread Starter
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Went to the dealer with a slightly modified version of what I posted above in hand. They handled it very well, very professionally. Much better than the last time I had a problem with their work (years ago). They have the bike and will check it out tomorrow. So all good so far. (Fingers crossed.)

The Victory truck was there so I got to test ride a XCT. Route included some interstate, some traffic, and some side streets. Wind management was excellent. No buffeting and my feet were not roasting at 78 degrees ambient. No oscillation what so ever at 72MPH. All of the noises and little idiosyncrasies of the machine were the same as mine, which makes me feel better. And last… man I’m glad I got the Stage 1. The power just wasn't there and the exhaust was almost non-existent.

I really like this bike. Just wish I didn’t have soooo many problems with it. Hopefully they can all be taken care of and I can just ride.

2013 Cross Country Tour: Custom paint, stage 1 exhaust, Lloydz Hi-Flow air filter, cams (HOH-VM1-DR), timing gear (HOH-PTS), Power Commander V, Auto Tune module, Gustafson flip shield, OEM passenger backrest with Cycle Ops luggage rack, Vic HID, heel shifter, Rockford amp, Infinity speakers all around.

2011 Cross Country: Burnt and Traded
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post #9 of 29 (permalink) Old 04-18-2012, 06:33 PM Thread Starter
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Quote:
Originally Posted by ammo_umb View Post
I almost hate to be so blunt especially since you already had the stuffing scared out of you but I have to say you have seriously piss poor luck!
I know... that's just the way things go for me. I buy the most reliable, highest inital quality motor in the world and this is what I get (along with several other problems).

I just try to make the best of it.

2013 Cross Country Tour: Custom paint, stage 1 exhaust, Lloydz Hi-Flow air filter, cams (HOH-VM1-DR), timing gear (HOH-PTS), Power Commander V, Auto Tune module, Gustafson flip shield, OEM passenger backrest with Cycle Ops luggage rack, Vic HID, heel shifter, Rockford amp, Infinity speakers all around.

2011 Cross Country: Burnt and Traded
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post #10 of 29 (permalink) Old 04-18-2012, 06:34 PM
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Quote:
Originally Posted by new-vic-owner View Post
Damn, I don't know what they teach these guys that work in some of the Victory dealers.



What really sucks is the fact that these two incidences aren't even Victory specific. These are common wrench turning skills. You know, simple things, like like not dropping clients' hardware, NOT CROSSING THREADS!! I feel for you guys, I really do. MMI is just churning out mech heads every season and dealerships are snatching up at the lowest price possible so they don't have to pay a real tech with real experience a real wage. So if we aren't inclined to do our own work, we have to succumb to some kid that just graduated and doesn't seem to have one iota of work ethic. Like letting someone know when screwed up someone's bike. My wife and I were just talking about this the other night. The service industry and work ethic have completely gone down the tubes in every industry. All because everyone is watching the all might bottom line and hiring the lowest bidder. In my experience, the lowest bidder is the lowest quality of work and MUST be babysat. If nobody is willing to pay a good mech what they're worth, this will keep happening.

*end rant*

I'm really interested to see how this turns out Beo. All the best man.
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