Ok, so do you know if the installer paired your dongles with your head sets? You did say "dongles" so I am assuming that you had 2 installed, for driver and passenger. If so, one dongle pairs with one head set and the other dongle with the remaining head set.
First thing I would do is clear all the pairings from your head set or sets. Then I would take the headlight out of the fairing. If you have 2 dongles disconnect 1 of them. To reset the dongle turn the key on the bike on or to the accessory position then hold the button on the dongle down for like 10 seconds. The flashing light on the dongle should change patterns.
At this point turn your first headset on and enter the phone pairing mode on the headset. The dongle and headset should pair automatically.
Now turn the bike off and remove the paired dongle from the wiring harness and set aside.
Plug in the dongle still in need of pairing and repeat the above procedure with your second dongle and head set.
Plug both dongles back in. At this point you should set up the radio to use the dongles. I believe the directions say to turn the external speakers off, set the volume to 15 and the bass and treble to neutral. I have found that,with the new firmware for the headsets, the volume, bass and treble settings have little to no effect on the headset.
You should now be able to hear the motorcycle radio or anything working through your motorcycle radio through your headsets.
At this point you can pair your cell phone or GPS if wanted. I would caution you to read the owners manual before doing these pairings as they need to be done as a specific type of connection.
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