Urgent Advice Needed - Issue With HD Dealer - Victory Forums - Victory Motorcycle Forum
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post #1 of 27 (permalink) Old 05-23-2014, 02:45 PM Thread Starter
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Default Urgent Advice Needed - Issue With HD Dealer

Hi guys, I need some urgent advice. I have put my bike in with HD to get a few parts put on (I know, I know but there are no Vic Dealers in Scoland). All bolt ons. I supplied all of parts. Oil, Indicators, Kewl Metal brackets, RPW Baffles, Timing Wheel (I set it with loctite too), reusable gasket, Ness Grips & Pegs and the 1/4 throttle. I even supplied them with the Service Manual on a USB as well. Now this place also sells Used Victories sometimes so they aren't totally unfamiliar with them. Bear in mind my bike has only 1200 miles on it and is as new.

This is the exact list I gave them:

1. New Grips and pegs put on

2. 1/4 turn throttle ring. This is the 1/4 turn throttle ring that I want to put on my bike when the grips go on. It just shortens the twist of it.

3. Timing Wheel Installed. It just gets some loctite put on the centre bolt and gets torqued to 17 foot pounds.

4. New cover put over timing wheel - I have a new Reusable Gasket as well in the bottom of the box under a protective bit of cardboard.

5. Please install black aluminium bolts around the above as well using the anti-seize. I have a bag of them.

6. Remove Baffles and install new ones - If possible can you please put in new O Rings on my exhaust Heat shields and a new nut where my exhaust bolts to the engine - Mine look a bit rusty. I have new gaskets as well if the pipes had to come off.

7. Please remove 02 sensors and tape up the sockets. I have new 02 Bungs to go in the pipes.

8. Please install Forward Controls and remove crash bars.

9. Please install Bullet Indicators - Please be aware the the polarity can be reversed in the wiring for this. Don't trust the colours as if they are back the front (which I am told they are) it will blow the ECM

10. Please do Oil change and install new K&P Filter (please keep the old one) and install magnetic drain plug. The Air Filter is brand new so doesn't need changed.

11. Please check spark plugs and brake fluid if necessary (should be fine as my bike is near new)

12. Please install rear axle cover


Does anyone want to have a guess at how long this should all take and cost? I need to know before I take issue with the bill tomorrow when I collect my bike.

Hope to hear from you all soon!

2015 Highball Black - Mods being done now!

Suzuki M109R L0 - Sold
BMW K1200R - Sold
Suzuki TL1000R - Sold
2014 Victory Hammer S - Sold

2012 Victory Highball - Swept Pipes, RPW Baffles Stage 1, 02's Removed, Lloydz Timing Wheel 4+, 1/4 Turn Throttle Ring, Mini Bullitt LED Indictors, Kewl Metal Brackets, Arlen Ness Pegs & Grips, Arlen Ness Cam Cover, K&P Oil Filter, Magnetic Sump Plug, Rear Axle Covers, Black Engine Bolt Kit. - Now Sold :(
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post #2 of 27 (permalink) Old 05-23-2014, 03:18 PM
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I don't know how it works in Scotland. But here in the states the shop would have given a quote. And if they ran into something that needed to be addressed they call for price approval.

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post #3 of 27 (permalink) Old 05-23-2014, 03:27 PM
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I don't know how it works in Scotland. But here in the states the shop would have given a quote. And if they ran into something that needed to be addressed they call for price approval.
Agreed , I would have definitely asked for a quote before hand . It sounds like you couldn't have made it any easier for them either . This could be costly for you Big T , depends on how they run their shop , and if they want you as a repeat customer or not ....

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post #4 of 27 (permalink) Old 05-23-2014, 04:16 PM Thread Starter
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The issue I have is that I work for the same motor group that owns them too so I need to be careful. I didn't think I needed a quote really as I know them all quite well. They have had my bike 5 weeks as well.

2015 Highball Black - Mods being done now!

Suzuki M109R L0 - Sold
BMW K1200R - Sold
Suzuki TL1000R - Sold
2014 Victory Hammer S - Sold

2012 Victory Highball - Swept Pipes, RPW Baffles Stage 1, 02's Removed, Lloydz Timing Wheel 4+, 1/4 Turn Throttle Ring, Mini Bullitt LED Indictors, Kewl Metal Brackets, Arlen Ness Pegs & Grips, Arlen Ness Cam Cover, K&P Oil Filter, Magnetic Sump Plug, Rear Axle Covers, Black Engine Bolt Kit. - Now Sold :(
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post #5 of 27 (permalink) Old 05-23-2014, 04:30 PM
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EWWWW!....I'm sorry, but when I read this it was like someone dragging fingernails across a blackboard!

Never...never...NEVER!...leave a bike without an estimate...EVER! ....sorry, but I had to shout to make that "sound" stop!

I realize that it's certainly none of my business, but, now that I have calmed down, I would suggest that you call them first thing in the morning, and get an estimate...and be seated when you call.

I'm sure everything will be "fine".

Good luck!
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post #6 of 27 (permalink) Old 05-23-2014, 04:32 PM
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Quote:
Originally Posted by Big Tav View Post
The issue I have is that I work for the same motor group that owns them too so I need to be careful. I didn't think I needed a quote really as I know them all quite well. They have had my bike 5 weeks as well.
Big T , why the urgency if you feel everything is in control , 5 weeks is a heck of a long time to have your bike , were you storing it there too ?

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post #7 of 27 (permalink) Old 05-23-2014, 04:41 PM Thread Starter
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They aren't storing it. It has taken them this long to do it. I'm going down there to argue the bill but wanted to get your thoughts first to see if I'm not getting carried away.

The said my bike was clocked onto for...wait for it...18.6 hours! They said it was a pain in the arse. They said the hardest thing was the LED signal as they had to redo all the wiring or something. I supplies them with the mounts, indicators and the relays to suit as well.

The said the will reduce it to 10 hours since I'm staff and reduce the rate as well. The said a retail customer would have been charged 1400 ($2,350 US) for this work but are doing it for 420 ($700US)

Thoughts?

2015 Highball Black - Mods being done now!

Suzuki M109R L0 - Sold
BMW K1200R - Sold
Suzuki TL1000R - Sold
2014 Victory Hammer S - Sold

2012 Victory Highball - Swept Pipes, RPW Baffles Stage 1, 02's Removed, Lloydz Timing Wheel 4+, 1/4 Turn Throttle Ring, Mini Bullitt LED Indictors, Kewl Metal Brackets, Arlen Ness Pegs & Grips, Arlen Ness Cam Cover, K&P Oil Filter, Magnetic Sump Plug, Rear Axle Covers, Black Engine Bolt Kit. - Now Sold :(
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post #8 of 27 (permalink) Old 05-23-2014, 04:51 PM
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Well , I can certainly see why you are fairly alarmed here .... That amount of time seems very unrealistic , as I have done most of this to my own bike in less time then that .... Good luck Big T , I hope they don't rake you over the coals financially ...

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post #9 of 27 (permalink) Old 05-23-2014, 04:59 PM Thread Starter
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Do you think 420 sounds fair? When trying to justify it in the phone they said it was all little things but they add up and did I know just an oil change on a HD is 3.5 hours. I said I know and that is why I bought a Victory! Has to be the easiest oil change ever. I would of done it myself but I needed a stamp for warranty.

2015 Highball Black - Mods being done now!

Suzuki M109R L0 - Sold
BMW K1200R - Sold
Suzuki TL1000R - Sold
2014 Victory Hammer S - Sold

2012 Victory Highball - Swept Pipes, RPW Baffles Stage 1, 02's Removed, Lloydz Timing Wheel 4+, 1/4 Turn Throttle Ring, Mini Bullitt LED Indictors, Kewl Metal Brackets, Arlen Ness Pegs & Grips, Arlen Ness Cam Cover, K&P Oil Filter, Magnetic Sump Plug, Rear Axle Covers, Black Engine Bolt Kit. - Now Sold :(
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post #10 of 27 (permalink) Old 05-23-2014, 05:07 PM
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Quote:
Originally Posted by Big Tav View Post
... Has to be the easiest oil change ever. I would of done it myself but I needed a stamp for warranty.
No, you don't need a stamp. All you need is proof of purchasing the oil in the form of a receipt.

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