Join Date: Apr 2012
Location: Port Tobacco MD
Why did I go to the dealer again???
Coming time to do the last maintenance before I hit the road on a 7000 mile trip. Between work and home I have little time to do some simple maintenance like install tires and sevice the forks. How hard can this be? so off to the local dealer the bike went.
1) Install owner supplied front tire
2) Install rear tire shop purchased
3) Balance both
4) Install new Belt, 32800 mile on old
5) Change the oil in the forks
By the shop manual this should take about 4 hours....
Bike was dropped off tuesday evening and I was told it would be ready by 5pm the next day. First shocker was the 1,145.00 bill! next was the charge for a new kickstand pad revits and washers. Please note I did not list that above as I did not need it replaced it was missing a screw and I just got it that evening.
Going to the shop to pick up the bike the owner (Mechanic) tells me do not touch the horn it blows the fuse. WTF It worked when I dropped it off! Not sure what they did but I will fix it.
Driving home somethign is not right, the brand new front brake pad I installed the Friday before are not working right, slow to grab and then they stick like glue. Quick look, Oil on the rotors! and I notice a ring on the fork tubes just like a bad seal!
I wiped the tubes down and rode home only to find the rings reappeared and a noticable amount of oil on the tubes. Wiped them down again and bounced the forks up and down. Lots of oil on the tubes. F&^%K they screwed up the seals!
Back to the shop it goes. The mechanic/owner gives me excuses and blames his staff for what is wrong. He "dosen't understand why it is leaking....
Another day in the shop to fix the forks. Pick the bike up at noon and the forks are no longer leaking, but instead of replaceing the oil soaked brake pads they "cleaned" them! they also put some 25+ miles on the bike just to make sure the forks did not leak.
Now I have it home on my lift, I find that the rear belt is too tight!
The alignment is screwed up. Slipon mufflers are loose at the band clamp lead head pipe is loose at the cylinder head. Just for grins I check the battery both terminals are loose they were tight going in because I just tightened them.
New Front Pads installed, Thank you Jon for the speedy shippment. and wiping down the front wheel the wheel weights fall off!
Something about customer service comes to mind here. If it was my shop this would have never happened and the mechanics woudl have been trained to do service or looking for a new job.
But because this place taughts it self as a Kustom Shop I guess 1) customer service really doesn't matter, and 2) it could be that many who go there just don't really ride.
Funny thing, I called the only other shop near me In annapolis and the service manager told me that He would move mountains to get me in and check over the whole bike and make sure it was up to the ride I have planned in 10 days. I told him that I would call if I found anything that need a shop tech to fix.
Worst part is this shop taughts itself as a Lloyds authorized shop.... Mr Greer should reconsider having his name associated with them.
For all of those who will say that I should give the shop another chance or that stuff happens, I ride my bike almost every day, since Jan of 13 I have put 32800 miles on her and I am about to head out on a 7000 mile ride to include the Canadian Rockies and BC. Last thing I want is to have to deal with a breakdown in some remote section of the western rockies.
For those in SoMD your expirences may vary. This is the first and last time I do business with this shop.
2013 Cross Country Tour
Zumo 665 w/weather
Power Commander V
Lloydz Air filter
PTS set to +6*
D&D wrapped/RPW baffles
A country that forgets it's defenders, will itself soon be forgotten