So after spending the better part of last week in the hospital due to pneumonia, sinus, and ear infections (this is what happens when you're a tough guy and don't take care of the common cold), the first thing I do when I get home is to go check out my bike. I missed it!! I looking it over I find that the front brake lever has double the amount of freeplay in it than it should. Manual states it should be 3/4" (20mm). Well I pull it to 1.5" before resistance is even present. As I have the adjustment set to the closest possible, this translates into the lever only being about 1/4" from the grip before it would bottom out. Beside the fact this is not up to spec and something is obviously wrong, to me...this is a huge safety issue. I'm afraid if I really had to apply a lot of pressure, I wouldn't get the full breaking potential. So I take it in to the dealer on Saturday (the 11th). Calling them the day before gave them a chance to call Polaris, they suggested replacing the break fluid. So Saturday morning they say it should take an hour to hour and a half. I decide to leave it and go about my day. Not hearing from them after the aforementioned time, I decide to call them late Saturday afternoon. Brake fluid didn't do the trick so they need to contact Polaris on Monday. "OK" I say. FFWD to today, Wednesday, and the dealer has still not heard from Polaris, and my bike is still sitting in their shop.
So I'd like to know from those in the know...is this normal for Polaris or is the service dept. blowing smoke and dropping the ball on this? I find it hard to believe that Polaris would blow off the service dept. of one of their dealers for...going on 3 days now. But what do I know.
I know some out there are probably saying..."Just use the adjuster to increase the distance". Which would help, but that's only a band-aid as there is something wrong. It doesn't take a rocket scientist to figure out it's either the caliper or the master cylinder because it's not leaking...not one drop. My bet is on the latter of those two.
I feel I'm at the point now that I have to either contact the service manager at the dealer, or Polaris themselves. I really don't want to get the guy that's been "helping" me in trouble with his manager (don't piss off you waiter type of thing), but like I said...I find it hard to believe Polaris would not respond to him. In trying to contact Polaris, all I find are general customer service numbers and email addys which I don't have a whole lot of faith in.
Any suggestions are appreciated.
2012 Vegas 8Ball "Bloody Mary"
Wanna ride...hit me up
"And if Bartles and James didn't need no first names, we can live by our own laws and favor" BOH