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post #1 of 25 (permalink) Old 02-15-2012, 02:26 PM Thread Starter
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So after spending the better part of last week in the hospital due to pneumonia, sinus, and ear infections (this is what happens when you're a tough guy and don't take care of the common cold), the first thing I do when I get home is to go check out my bike. I missed it!! I looking it over I find that the front brake lever has double the amount of freeplay in it than it should. Manual states it should be 3/4" (20mm). Well I pull it to 1.5" before resistance is even present. As I have the adjustment set to the closest possible, this translates into the lever only being about 1/4" from the grip before it would bottom out. Beside the fact this is not up to spec and something is obviously wrong, to me...this is a huge safety issue. I'm afraid if I really had to apply a lot of pressure, I wouldn't get the full breaking potential. So I take it in to the dealer on Saturday (the 11th). Calling them the day before gave them a chance to call Polaris, they suggested replacing the break fluid. So Saturday morning they say it should take an hour to hour and a half. I decide to leave it and go about my day. Not hearing from them after the aforementioned time, I decide to call them late Saturday afternoon. Brake fluid didn't do the trick so they need to contact Polaris on Monday. "OK" I say. FFWD to today, Wednesday, and the dealer has still not heard from Polaris, and my bike is still sitting in their shop.

So I'd like to know from those in the know...is this normal for Polaris or is the service dept. blowing smoke and dropping the ball on this? I find it hard to believe that Polaris would blow off the service dept. of one of their dealers for...going on 3 days now. But what do I know.

I know some out there are probably saying..."Just use the adjuster to increase the distance". Which would help, but that's only a band-aid as there is something wrong. It doesn't take a rocket scientist to figure out it's either the caliper or the master cylinder because it's not leaking...not one drop. My bet is on the latter of those two.

I feel I'm at the point now that I have to either contact the service manager at the dealer, or Polaris themselves. I really don't want to get the guy that's been "helping" me in trouble with his manager (don't piss off you waiter type of thing), but like I said...I find it hard to believe Polaris would not respond to him. In trying to contact Polaris, all I find are general customer service numbers and email addys which I don't have a whole lot of faith in.

Any suggestions are appreciated.

2012 Vegas 8Ball "Bloody Mary"
Phoenix, AZ
Wanna ride...hit me up

"And if Bartles and James didn't need no first names, we can live by our own laws and favor" BOH
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post #2 of 25 (permalink) Old 02-15-2012, 03:50 PM
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To start with changing the brake fluid out because you seem to have lost pressure seem odd. The first thing they should have done is checked the fluid level and the pads. As you pads wear your brake fluid level drop to compensate for the pad thickness. If your pads and fluid are both good and there weren't any leaks they should have tried to bleed your front brakes. If they couldn't get them to bleed or they found it lost pressure again they should have made a call to get approval to change your resevoir, calipers or both. Barring weekends they should have gotten a response back within 48 hours saying yea or nay.

I think your service may have slipped and not made the call when they said they did or you would have an answer by now. Another possibility is that they were told they could swap parts and they are delaying you because warranty work doesn't pay the same hourly rate they would get from a walk in.

Note "call" could mean telephoned or submitted a request via the Ask Polaris system.

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post #3 of 25 (permalink) Old 02-15-2012, 04:08 PM Thread Starter
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Quote:
Originally Posted by ammo_umb View Post
To start with changing the brake fluid out because you seem to have lost pressure seem odd. The first thing they should have done is checked the fluid level and the pads. As you pads wear your brake fluid level drop to compensate for the pad thickness. If your pads and fluid are both good and there weren't any leaks they should have tried to bleed your front brakes. If they couldn't get them to bleed or they found it lost pressure again they should have made a call to get approval to change your resevoir, calipers or both. Barring weekends they should have gotten a response back within 48 hours saying yea or nay.
Sorry...forgot to mention in my haze that they did try to bleed the system first...same result. That's when they were advised to change the fluid out. This bike is almost brand new still...only 2,4xx miles on it so pads and fluids should be good correct?

Quote:
Originally Posted by ammo_umb View Post
Note "call" could mean telephoned or submitted a request via the Ask Polaris system.
When I called them today, the service person I'm dealing with says "Hold on, let me check my email". So there ya go. Sounds like he's not even calling them. In looking at Polaris's site, they give you a whole chain of command to go through before contacting them. So my next step is contacting the service manager at the dealership. Something I don't want to do, nor feel I should have to. I love it when adults have to babysit adults.

Thanks for your reply Ammo

**Edit: Just called the dealer again and had to speak to someone else. I asked them if it's normal for Polaris to take three days or more to reply to their dealers. He informed that depending on their work load it could take up to 3 or 4 days. For whatever that's worth.

2012 Vegas 8Ball "Bloody Mary"
Phoenix, AZ
Wanna ride...hit me up

"And if Bartles and James didn't need no first names, we can live by our own laws and favor" BOH

Last edited by junk; 02-15-2012 at 04:28 PM.
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post #4 of 25 (permalink) Old 02-15-2012, 07:13 PM
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Quote:
Originally Posted by junk View Post
I know some out there are probably saying..."Just use the adjuster to increase the distance". Which would help, but that's only a band-aid as there is something wrong. It doesn't take a rocket scientist to figure out it's either the caliper or the master cylinder because it's not leaking...not one drop. My bet is on the latter of those two.
I think it may be in the design. My bar end pulls back about 2" before it bites. I did use the adjuster and there is still plenty of travel to get every ounce of braking available.

I'll be interested if / how they correct it for you. Be sure to report back.

Hope you're feeling better now.




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post #5 of 25 (permalink) Old 02-15-2012, 07:45 PM
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I just got back from my dealer this afternoon, wondering about this compensator rattle thing (It's already been there a week). I went loaded with info about the parts change mid year and some comments from this forum. The tech, Mike, called Vic while I was standing there. After about an hour of me, him and two Vic guys pissing on each other, Vic gave the go ahead to put in the new parts. The moral to this story is "the more you piss on a guy, the bigger/faster reaction you get.

I've got to add that Mike at Morris Motorsports in Chickasha OK. Is top notch. He knows his stuff and doesn't pull any punches.

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post #6 of 25 (permalink) Old 02-15-2012, 07:55 PM
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The most important part of the game is finding someone who will go to bat for you and make sure the powers that be are aware that he/she isn't going to back down.

Of course those people are few and far between...

Get well soon Junk - in your situation you don't want to be passing your funk onto the people that need to be working on your scoot!

Retired USAF, IYAAYAS!

2008 V-Star 1100 Custom Bobber project

2011 Crimson XR with Forged Highway Bars / Hard Bags / Passenger Backrest, Ness parts including Smooth Layback Plate Frame/Mount / Rad 3 Mirror / deep cut grips / drivers floorboards /shifter peg / brake peg / passenger pegs. Witchdoctor black rack, Lloydz filter / timing wheel / VFC III, 7Jurock windshield, Drag Specialties seat.

Last edited by ammo_umb; 02-16-2012 at 08:07 AM.
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post #7 of 25 (permalink) Old 02-16-2012, 06:35 AM
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Junk: I remember you taking the bike to those jokers recently for a major service. Did your brake lever suddenly change since then? I find it hard to believe they would change the fluid. That would be like saying your car engine won't run right so let's change the oil
1st you diagnose the illness, then treat it. On my XC, there is a slack adjuster on top the lever. Have you adjusted it per the manual? Perhaps it just was moved somehow?
When I had my old Suzuki, it too had some (motor) issues. I took it to the same shop. They had the top end of the motor torn apart since they found a big difference in compression between cylinders. They contacted Suzuki, and after a few days were told by Suzuki that everything was normal & they should put it back together. The motor had a special "compression release" feature they knew nothing about.
Anyway good luck to you & stay healthy. Last weekend was nice riding weather.

JOKERMAN

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post #8 of 25 (permalink) Old 02-16-2012, 06:55 AM
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As far as Vic customer service what a joke! I bought my CR in Sept. and i got the speedo reflash at that time. Dealer got an e-mail fom Vic saying they have a software issue on their end and not to do any more reflahes. I've contacted Vic twice and their response is call my dealer. The dealer doesn't know any more than their is a software issue on Vics end. They can't get an answer when the problem will be fixed. It pisses me off that Vic wont tell me anything about this other than call my dealer.

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post #9 of 25 (permalink) Old 02-16-2012, 07:17 AM
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Last year when I flamed Polaris/Victory for their complete and utter lack of professional service and support, I got shot up and left for dead on this very forum. It now seems that what I had to say was valid and is spreading quickly... As times get tougher and business profits fall off, so too the customer service those businesses are willing to perform even though they are obligated to do so by warranty. It is indicative of the leadership attitude of Polaris/Victory... it sucks!!! Always has, always will... learn to work on your own bike!

As to your brake lever problem... find the pressure switch in your system and replace it. It's probably got a slow leak. Good luck!

Handy

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post #10 of 25 (permalink) Old 02-16-2012, 08:50 AM
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It's all about having a good dealer that will keep trying even when they say no. I have never dealt with Polaris concerning a victory issue, but for many years with Polaris snowmobiles. Just last week One of my new sleds was in for a issue with a non consistent drop in rpm's. I have been chasing this problem all season. I believed it to be a problem with the fuel injectors. After several back and forth phone calls, and Polaris wanting me to try every possible scenario first, which I already did. They replaced the injectors. But my dealer made MANY calls and had to be very persistent.
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