I am a new member (from August 2011). I own a '12 Hardball. I have loved this bike, but I have had issues building as I put the miles on riding the local Rocky Mtn roads and local highways.
So far, I have 3750mi. and counting.
The shifting is noisy and getting much loader. The local dealers service say this is normal, but my friends with the similar year transmission/motor say its normal.
The bike makes a whining/squeal noise that is only audible when its in gear and rolling. Very audible and annoying by all riders and traffic around the bike. .
***this is causing all my Harley buds to swear off Victorys and the new buyers to turn away***
EVEN my American Legion Rider brothers believe that this should be solved within the warranty that Polaris has supplied with my purchase from the local dealer.
I have had multiple meetings with the local polaris/victory service dealers, but they are only middle men in between me and Polaris Industries.
I have also called the Polaris Customer Service hotline
Available 8:00 a.m. - 11 p.m. CT Monday-Friday.
....and created a username and service concern at:
So far, the Polaris Customer Service hotline representatives have been so busy that after waiting 5-15 minutes for someone to pick up the phone (if at all) have actual HUNG UP when I have asked to speak to management.
My local Polaris service dealer has exhausted emails and phone conversations and Polaris says they feel it is not a "safety concern" and will not authorize the dealership to begin troubleshooting and fixing the problem.
I NEED AS MUCH HELP AS I CAN GET WITH THIS.
My next step is to find the best lawyer to handle this issue. Any recommendations will be gladly received.