Welcome to Victory dealers. Many here say there are good ones around the country. In the DFW area, none have sounded inspiring over the phone, and a couple have been scratched off the list entirely.
Nice bike, great rider, poor dealerships and worse mother ship has been my experience. I was hoping things just started shaky, but they seem to be staying that way.
Hopefully you'll get it checked/fixed and won't need the dealer any longer. I still use the one I bought from for a tire shop because they have better rates than most. Still watch them like a hawk and make no bones that I am.
Some people go their whole life wondering if they made a difference, Marines don't have that problem.~ Ronald Reagan
2012 XCT, AFR+ Gen 4, Lloydz air filter. I don't equate noise with power.
I ride with the Force.