Sydney Victory dealer issues - Page 2 - Victory Forums - Victory Motorcycle Forum
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post #11 of 33 (permalink) Old 04-09-2016, 05:33 PM
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Yeah chain yrself to the front counter and I'm certain youll get some action!
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post #12 of 33 (permalink) Old 04-11-2016, 12:43 AM Thread Starter
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Thanks all, I called them today (because they never bothered to call back) and they now tell me that Polaris Victory have rejected the claim as the bike has had an impact on the side of the tank!! I told them that my bike has never been hit by anything, there's not a mark on it and if they are going to reject it they had better supply proof of where this impact is. I tried to upload some pics for you guys to see but the resolution is pretty high so the split can actually be seen and this site wont allow such big files.
Victory customer service told me that he will look into it again. I was clear that if they cannot come up with proof of the fictitious impact, I will be fighting this. You don't pay $25k for a bike and have to cop this shit!

BTW my bike is a 2014 Hammer LE
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post #13 of 33 (permalink) Old 04-11-2016, 12:49 AM Thread Starter
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Managed to find one but as it had to be shrunk it's not great quality sorry.
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post #14 of 33 (permalink) Old 04-11-2016, 12:56 AM Thread Starter
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Hope this is better
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post #15 of 33 (permalink) Old 04-11-2016, 01:01 AM
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Yeah I can see it, its definily a crack.
You dont normally get a crack without some underlying defect.
Get the padlock n chain out .
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post #16 of 33 (permalink) Old 04-11-2016, 02:23 AM
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I can see it, but honestly mate, as the actress said to the bishop, that is very small. I have done worse damage to my own tank with the nozzle from a petrol bowser! Wish you luck but it is a very small defect, not worth the fight IMHO.

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post #17 of 33 (permalink) Old 04-11-2016, 12:19 PM
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why do you call them.
Go there is person then it will be harder for them to blow you off. Get dealer to work for you be nice but firm. Ask for the shop owner

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post #18 of 33 (permalink) Old 04-11-2016, 04:23 PM Thread Starter
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Quote:
Originally Posted by AfterDarker View Post
I can see it, but honestly mate, as the actress said to the bishop, that is very small. I have done worse damage to my own tank with the nozzle from a petrol bowser! Wish you luck but it is a very small defect, not worth the fight IMHO.
The difference here is that you caused your own damage and I didn't.
The other thing is I don't consider a crack in paint work 2 inches long a very small defect. It won't be long before moisture gets in and under the paint and I will be stuck with the cost of the repair.
If you buy a used bike, you buy it with some defects but the price is adjusted accordingly. I bought a new bike, I don't expect this.
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post #19 of 33 (permalink) Old 04-11-2016, 04:25 PM Thread Starter
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Quote:
Originally Posted by visionjohnny View Post
why do you call them.
Go there is person then it will be harder for them to blow you off. Get dealer to work for you be nice but firm. Ask for the shop owner
They have seen the bike in person and taken their own pics after they lost the originals that I sent them.
I am now waiting for the service dept. to put the claim back in front of Victory again.
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post #20 of 33 (permalink) Old 04-12-2016, 02:51 AM
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Quote:
Originally Posted by Rattus View Post
They have seen the bike in person and taken their own pics after they lost the originals that I sent them.

I am now waiting for the service dept. to put the claim back in front of Victory again.

Rattus could not see your 2 inch scratch in the photo at all, but if so yeah not acceptable on a new machine. Problem is you rode away on it...

The Ashfield service department actually is Victory - because the whole of Ashfield is directly owned by Victory (Polaris). It is an unusual ownership structure as it not a dealership as such. Talk to Christian (?) I think the new sales rep there was formerly sales manager of Bike Biz Parramatta and he should sort out the problem. Also document your complaint by sending an email with your photos attached. Make sure you do that, and be polite but firm with your written request.

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