Sydney Victory dealer issues - Page 3 - Victory Forums - Victory Motorcycle Forum
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post #21 of 33 (permalink) Old 04-12-2016, 08:00 AM
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The other thing is I don't consider a crack in paint work 2 inches long a very small defect. It won't be long before moisture gets in and under the paint and I will be stuck with the cost of the repair.
You need to talk to the right person and you need to visit them. They never have returned one of my calls either, so you're not alone.

I guess like most dealers, they don't usually jump through hoops to fix issues unless it's a government recall.

Arrange to meet the dealership manager, take the bike, take the photos and work with them on your solution. Which is, replace the fuel tank thanks very much. If not and there is absolutely no other reason for the crack other than faulty workmanship then the law is on your side from my understanding.

The brand is a fledgling in the AU market so Victory Australia doesn't need bad publicity and to dissuade customers from their products.

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post #22 of 33 (permalink) Old 04-12-2016, 03:49 PM Thread Starter
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You need to talk to the right person and you need to visit them. They never have returned one of my calls either, so you're not alone.

I guess like most dealers, they don't usually jump through hoops to fix issues unless it's a government recall.

Arrange to meet the dealership manager, take the bike, take the photos and work with them on your solution. Which is, replace the fuel tank thanks very much. If not and there is absolutely no other reason for the crack other than faulty workmanship then the law is on your side from my understanding.

The brand is a fledgling in the AU market so Victory Australia doesn't need bad publicity and to dissuade customers from their products.
Thanks MC, I am now just waiting to hear back from customer service I think it's Chris. I told him I will not take this lying down and if victory are going to shun responsibility for this they should at least be able to back it up not just say 'that's been done by a hit to the side of the tank' Show me!! Like I said before, they have seen the bike and they all had a great opportunity to see the condition of the tank as they had it off the bike to replace the fuel pump. One would think they would have noticed if the tank had any damage caused by me.
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post #23 of 33 (permalink) Old 04-12-2016, 05:20 PM
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Ahh so theyve had the tank off previous. We didnt know that.
They possibly caused the damage anyway, have you thought of that.
Cracks dont normally appear in new paint for no reason. Theres likely an underlying cause.
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post #24 of 33 (permalink) Old 04-12-2016, 05:58 PM
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It may not mean much BUT , no way would I live with that crack . If Vic didn't take care of it for me I would have to get it fixed properly or get a new bike . I would not be able to look at it every time I was on my bike . If Vic didn't fix it and there was in fact NO PROOF of IMPACT , It would probably be the last dime I ever spent on the brand . Normal wear and tear I can live with , but this , no way .

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post #25 of 33 (permalink) Old 04-12-2016, 06:15 PM Thread Starter
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It may not mean much BUT , no way would I live with that crack . If Vic didn't take care of it for me I would have to get it fixed properly or get a new bike . I would not be able to look at it every time I was on my bike . If Vic didn't fix it and there was in fact NO PROOF of IMPACT , It would probably be the last dime I ever spent on the brand . Normal wear and tear I can live with , but this , no way .
LILMAGS500 I totally agree, every time I ride I'm very concious of it and I'm really careful of where I go as not to get caught in rain. Which is why I really hope they fix or replace it. Much as I love my bike I will get rid of it and not look back. I cannot support a product that don't support their own.
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post #26 of 33 (permalink) Old 04-12-2016, 06:21 PM Thread Starter
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Ahh so theyve had the tank off previous. We didnt know that.
They possibly caused the damage anyway, have you thought of that.
Cracks dont normally appear in new paint for no reason. Theres likely an underlying cause.
Nah man, they didn't do it there cos I was there to have the fuel pump replaced and I mentioned the crack to them. What I did see as slightly odd is they never once brought me to the bike and discussed the paint with me at all. When I had a business, if a customer had any complaints the best way to deal with it was to go through the issue together while it is right in front of you both. This way there is no misunderstanding and you both get to speak your mind.
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post #27 of 33 (permalink) Old 04-12-2016, 11:18 PM
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What is it worth to fix the defect? What are we talking about here - $300? $500?

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post #28 of 33 (permalink) Old 06-30-2016, 06:31 PM
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LILMAGS500 I totally agree, every time I ride I'm very concious of it and I'm really careful of where I go as not to get caught in rain. Which is why I really hope they fix or replace it. Much as I love my bike I will get rid of it and not look back. I cannot support a product that don't support their own.
Any joy on this front?

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post #29 of 33 (permalink) Old 06-30-2016, 07:12 PM Thread Starter
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Nah bro, they've decided not to cover it. I guess I am left with getting quotes to have the whole tank resprayed. Problem with that is the colour will NEVER be the same as original no matter how close they get it. So even though its a limited edition (HA!!) I may now change the entire colour of the bike.
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post #30 of 33 (permalink) Old 06-30-2016, 07:22 PM
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That's bullshit... How long have you owned the bike?
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