This is the second Victory I have owned. I had 2005 Kingpin that the saddle bag lids that where bad, had a extended warranty that Victory would not honor. The dealer ship even confirmed the bag lids were not right when I purchased the bike. I now own a 2011 Vision and the same thing is happening with the shield panel. I have purchased several Japanese and a Harley between the two Victories. I have never had a problem with warranty claims on the Japanese or Harley bikes. Victory seems to say all the right things to get you to buy, and then dump you after the sale. Victory has just lost a customer.