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Discussion Starter #1
Looking for input here. I'm not sure if anyone knows a good avenue to file a complaint with Mama Victory, but I'd like to make them aware of a poor experience I had.

Here's the back story:
The original Dunlop rear tire on my Jackpot (250mm) is pretty close to shot. I'm heading to Colorado in a few weeks, so I thought I'd better get a new tire, and opted to go for the Metzeler 880 18VR/260.
The dealer in town has been selling Victory for less than a year. They have been around for years as a Metric dealer, and recently added Vic, but only have a few models and accessories in the showroom. The next closest dealer is 65 miles away, so I was excited when the locals guys branched out. I had them change my front tire last year- I brought the wheel and tire in, and I think I paid them $38 with tax. Thought that was a bit steep, but I paid.

Fast forward to yesterday. I called and asked if they had time to change a tire for me. No questions asked, they said "yes, drop it off whenever." I dropped it off over my lunch. The second I walked in the door, the service manager says, "How big is that tire? I don't think I can change that." I said, "It's a 250 and a the new one is 260, from a Jackpot. It's a stock rear wheel." "Nope, that won't fit on my tire machine." "So, you're an authorized Victory sales and SERVICE center and you don't have a tire machine to change the tire on a STOCK WHEEL on two models of Victory you SELL?" His answer: "Well, we've have this tire machine since 1990, and it hasn't broken yet, so we haven't replaced it. They're expensive, you know." :crzy:
I began to walk out the door, and he stops me and explains how they are going to rig up some Teflon pads and do something to make it work on their machine. I reluctantly leave the wheel there and go back to work. I return at the end of the day, and they have successfully change the tire. Yay. thumb up
He says, "That was a pain. I had to get a second guy to help me by standing on the tire to fit it over the rim. That's a $50 tire change."
I said, "You might want to get a new tire machine if you're going to sell Victory." He says, "Well, they're like $6,500." I'm thinking, "How is that my problem?" Then I find out....
He rings up my bill for a mount and balance, and it comes to a shade over $57. For one tire. Because I had to pay for 2 guys to work on it. Because they have a 22 year old tire machine. What kind of business sense is that??? :mad:

Sorry for the long rant. Does anyone know a good avenue to contact the Mothership and tell them they should maybe add a few "check boxes" to the list before they grant someone a dealership? I won't be going back to this one, I know that for sure.
Am I being too picky? Is this par for the course now? Thoughts/opinions? :confused: Thanks guys.

Ride safe. cheers
 

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My thought/opinion is you likely just needed to rant. Complaining to Vic about this will accomplish nothing more than complaining about it here did. They may not have all the right equipment, but they still got the job done right and, as such, are capable of servicing the Vics. It's not something they work on a lot and expecting a company of any kind to be complete experts in everything they sell right away is, well...foolish.

If anything, the only real complaint you have here is the cost of the service was more than you expected. I don't know how it works where you're from but here in MN, they have to let you know and get authorization if the work is going to be different than the quote you've signed off on.

Frankly, look at it from their point of view too. They went above and beyond their typical capabilities in the shop to help you out when technically, they didn't have to. They took a lot of risk there. Using a machine mitigates the risk of damaging that rim. Doing it by hand puts them at a much higher risk of damaging it and having to buy you a new (and very expensive) rim. They are a business and buying a $6,500 machine to service maybe 1 in every few hundred bikes just doesn't make good business sense. When that one breaks, I'm sure they'll go for a new one.

So...that's my .02c.
 

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You don't need to go to a Victory dealership for a simple off the bike tire change. Any shop should able to handle it; including Independent shops.

Some places won't change a tire for you unless you buy the tire from them.

Was that price steep? Yep. So just take your business elsewhere next time and vote with your wallet on whether or not that's a good shop to do business with.
 

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Discussion Starter #4
Good points

Thanks for the feedback, and listening to my rant. It is probably my fault for not getting a quote, so being surprised about the price is on me. I will probably go to an independent shop next time, but my options are limited. The local hd and honda shops won't work on a tire they don't sell, as you said.
I guess my only remaining gripe is that this shop (and victory) came to an agreement to allow them to service bikes... Yet they don't have the propert equipment (yet) for all bikes they sell.
After reading the responses, I do appreciate that they made an effort and did a nice job.
Thanks!
 

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Was that price steep?
Why complain about an extra $20 for mounting when the stinking tire itself costs more that BOTH tires on a Cross bike.

Reason #36 why putting silly components on motorcycles for style isn't practical.
 

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Why complain about an extra $20 for mounting when the stinking tire itself costs more that BOTH tires on a Cross bike.

Reason #36 why putting silly components on motorcycles for style isn't practical.
So tell me...what part of buying a $15K+ vehicle that is essentially recreational/secondary to 99% of us who ride IS practical? Just curious. ;)
 

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If you sell the product have the equipment to service the product. Price gouging because your ilequiped is not right. Period
 

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So tell me...what part of buying a $15K+ vehicle that is essentially recreational/secondary to 99% of us who ride IS practical? Just curious. ;)
Do you think recreational riders are that high? There seem to be a lot of guys here who put considerable miles on their bikes. I generally have more miles on my bikes than my cars and my wife drives them.

I don't have anything against putting all the attention grabbing goodies you can find on a bike, but I wouldn't expect every used car pusher turned Vic dealer to invest in tens of thousands of dollars in specialized equipment to handle a handful of low dollar services for such things.

Victory should support their dealers if they are going to equip their models with such peculiar parts, but if they don't, I see nothing wrong with a shop charging standard labor rates to work around it within reason. One can always buy their own equipment of find someone else with equipment if they are so inclined. Getting bent out of shape over $20 is just silly, but it was informational to learn that standard tire machines won't change the balloon tires.
 

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Do you think recreational riders are that high? There seem to be a lot of guys here who put considerable miles on their bikes. I generally have more miles on my bikes than my cars and my wife drives them.
In this country, if you lump in those who use them for both recreational and secondary (I included this word for a reason)...yeah, pretty much. We put more miles on our bikes than we do on our truck and nearly as many as we put on our car in a year (and we only get to ride about eight months a year), but they're still recreational for us. Of the miles you put on, I"m assuming that at least half of them are for recreational purposes. Might not be, and if they're not, you're in the minority.

Obviously, 99% was for a "point", but I'd be hard pressed to believe that the number is below 90% for motorcycles as their only/main form of transportation. There are always exceptions, of course.
 

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Where is this Victory Dealership in the Quad Cities? Or did you come up here to Cedar Rapids?
 

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I think your crazy!
What $57 bucks is not bad where ever you live..
 

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Price gouging? Nope don't see it. You have to expect to pay more for the labor if you don't buy the tire from them. Just be glad they changed it, most Vic shops I've been to wouldn't change it without buying the tire from them.
 

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Of the miles you put on, I"m assuming that at least half of them are for recreational purposes.
I've always used my bikes to commute to work nearly year round, so while recreational for me, I guess that part would be considered primary. But I also use them to vacation, go out to eat, pick up a few groceries, and run other errands that would normally require a car otherwise. Granted, I'd probably not go for a 200 mile hamburger run in a car, but still, a man's gotta eat!

About the only riding I do that I wouldn't in a car is taking local rides through the country side. And though I do that a lot too, it hasn't been the bulk of my riding miles to date.

To me, bikes have always been a pretty primary form of transportation. When I was a young dude living in Texas, I didn't even own a car. It was bike or hike. And when my bike got stolen, I did a lot of hiking...
 

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Price gouging not found. I think you are being way to picking on this one. You got the tire mounted and balanced for 57 bucks.
Little steep but it probably took them some work to get that rascal on there.
 

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I see a lot of people think it's ok to overpay for service and even parts. That kind of goes against my grain.You might as well ride down the road throwing money to the wind. I ,personally, can't afford to do that. I put a lot of miles on my scoot and that means at least one tire a year.Sometimes two.Sometimes three if I need a front at the same time as a rear. After paying through the nose for a couple of tires from the dealer, I started shopping for tires. I can get the same tire at Cyclegear that Vic sells(except D417), for a lot less. Granted, I have to take the wheel off and bring it to them to change it, but it is far more economical. Oh, and BTW, you can take a tire and your wheel into Cycle Gear and they will change it for about $40.Even if it isn't their tire.
I was talking to some fellow riders yesterday at breakfast and am told that our local Dealer has gotten the hint and dropped their prices to better compete with prices from other retailers. This I am told is in acknowledgement that a lot of customers have had to turn elsewhere for tire replacement.My Dealer wanted about $375 to replace a rear tire.
As far as the OP's complaint, I agree it's excessive.I have overpaid before too. I also know that if I pay the price, I agreed to do so. I always have the option next time to explore other options. It is water over the bridge at this point, just try a different bridge next time.
Just my $.02,lol.
 

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A Canadian perspective

I paid 50 dollars to have an inner tube put in my lawnmower tire. 5cheers7 dollars sounds like a great bargain at least in the great white north
 

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Hey i got a question off topic how does that metzeler run on the jackpot? I cant stand the dunslops myself.
 

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dang...we charge $15 if the wheel is off the bike, add $10 if you bring in the tire. we charge $30 over cost on tires so we are pretty competitive on price. people still complain....

our tire machine is older than sin too and i've done up to a 240 on it and the main problems were breaking the bead (manual, not pneumatic)
the old rock hard tire didnt want to come off and the new tire didn't want to seat.finally got it the old school way which i hate doing, so four hours labor later and a second degree burn on finger and it was still the original quoted price of $30 on the bike plus possible $10 PITA fee, which was charged so $40 on the bike. lol we did say not to expect that price next time though.cheers
 

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I see a lot of people think it's ok to overpay for service and even parts. That kind of goes against my grain.
Do you like dealership support? Do you want to purchase your own $6500 tire machine?

If your dealer has to buy an expensive machine to service a few oddball tire services, he is going to have to raise the price of ALL tire services to cover it.

If your dealer has to pay two mechanics salary to change a tire, but only charges enough to cover the salary of one, he will have to make it up on someone else or eat the cost. He doesn't go to work everyday for charity. If you expect him to, then you should expect him to go broke and close up shop. Then, you will get the chance to do your own work for sure!
 

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Do you like dealership support? Do you want to purchase your own $6500 tire machine?

If your dealer has to buy an expensive machine to service a few oddball tire services, he is going to have to raise the price of ALL tire services to cover it.

If your dealer has to pay two mechanics salary to change a tire, but only charges enough to cover the salary of one, he will have to make it up on someone else or eat the cost. He doesn't go to work everyday for charity. If you expect him to, then you should expect him to go broke and close up shop. Then, you will get the chance to do your own work for sure!

"Well let's see, now if these "Metric Dealers" who landed the Victory line because they sold Polaris and are a Motorcycle Dealer / Repair shop then Yes they should have the equipment to work on these motorcycles. Not everyone wants a plain bagger. Would this argument work at a Chevy dealer , No!

These dealers will never even come close to making a good profit for Victory or themselves acting this way.

Victory is missing the ball completely in many areas, but all you kool aid drinkers have an excuse for them.

For good service on a custonm expensive bike, do your home work before you do something you'll regret."

What is a Harley Dealership worth ?????? Don't you believe for a minute these Victory Dealers are short on cash. All BS! Don't plan for your future or your customer and you will never succeed.
 
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