Victory Motorcycle Forum banner

1 - 20 of 20 Posts

·
Premium Member
Joined
·
243 Posts
Discussion Starter #1
I removed my fairing today to install my new polk speakers when I discovered several of the tabs that the screws go into were completely broken off our cracked! I have never touched these screws for any reason. My guess is whomever assembled the bike over torqued them. I'm expecting no help from my dealer but we will see.
I'm considering trying some gorilla glue. Any thoughts.

Sent from my SCH-I510 using Motorcycle.com Free App
 

Attachments

·
Registered
Joined
·
693 Posts
I'd contact your dealer first and foremost. Perhaps just an overall replacement from them or something.
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #4
I've used Plastex to repair HD fairing in the past for the same problem. I keep some on hand and use it for any kind of plastic repairs.

http://www.plastex.net/
I never knew that stuff existed. That seems like it would be pretty handy to have around for a lot of different applications. Unfortunately I got ancy last night
and used some gorilla glue. Hope it holds. Thanks for the info.




I'd contact your dealer first and foremost. Perhaps just an overall replacement from them or something.
I sent then an email already.I'm hoping they don't fight me.

Sent from my SCH-I510 using Motorcycle.com Free App
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #5
Talked to the dealership today. He told me that they can't approve a replacement at their level without first getting the blessing of Victory so they forwarded my pictures to them and said they should get an answer in a couple of days. I am already less than pleased. Why all the hoops to jump through? It's broken. It's under warranty. It's nothing I did. So make it right. Victory has a real chance to shine or be forever tarnished in my eyes depending on how they handle this.
 

·
Premium Member
Joined
·
1,010 Posts
Talked to the dealership today. He told me that they can't approve a replacement at their level without first getting the blessing of Victory so they forwarded my pictures to them and said they should get an answer in a couple of days. I am already less than pleased. Why all the hoops to jump through? It's broken. It's under warranty. It's nothing I did. So make it right. Victory has a real chance to shine or be forever tarnished in my eyes depending on how they handle this.
Your dealer can certainly make that decision on the spot to make it right. No need to get mother Victory involved in this very minor issue. At most, they could reach out to their Regional Sales Rep. to advise of the situation, but that should be that. Best of luck with this.cheers
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #7
I agree. I think the dealership doesn't want to to take responsibility for a mistake that I believe they most likely made during assembly.

Sent from my SCH-I510 using Motorcycle.com Free App
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #8 (Edited)
So I got my repsonse from Victory today. Basically I was told it was my fault that the fairing tabs broke because I am "inexperienced" and, oh, by the way...we aren't going to cover your stereo in the future either because you bought the Polk speakers. I explained that I removed the fairing per the Victory service manual instructions and that I had not even installed the speakers yet. I was told by Victory customer service that basically it's my word against theirs and there is nothing I can do. I am so mad I don't even know what to say. :mad: :mad: :mad:

Hope this makes it easier to read the highlighted section
 

Attachments

·
Registered
Joined
·
634 Posts
That's a pretty strong stance to take. I feel disappointed myself. They said you should have had rattling before now?? Everyone complains about noise from the fairing area.
Not much you can do now besides register your disappointment with your dealer who doesn't seem to care much about repeat business and look to another dealer for future upgrades and options.
Why did you have to take the fairing off for a speaker change anyway?
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #10
I was under the impression that it made things a bit easier to do. Plus I wanted to install an Ipod cord so I figure I would just do it all at once. I just can't believe Im just "stuck!" No recourse, no second opnion..nothing! Kind of a big pill to swallow. What really gets me is that the dealer acts like they're did all they could do. It seems to me that they could've just honored the warranty and that would have been that. Am I incorrect to assume that if they would have just taken care of it from the very beginning then Victorywouldn't have given it a second thought?
 

·
Registered
Joined
·
634 Posts
I certainly am not privy to dealership workings so if a dealer prematurely honored a warranty would Victory honor it?? Don't know. But, I know my dealer would have even if he had to swallow the bill. He is concerned about customer satisfaction and repeat business.
I also find that multi line dealerships (carrying other brands besides Victory) have quite a bit less stock, knowledge, technical and otherwise, than a Victory only dealership.
You might not be stuck if the stuff you used sticks.:) I'm sure the bike will give you many happy miles. I'ld just be on the lookout for another dealer for the future. Just my opinion.
 

·
Registered
Joined
·
20 Posts
I removed my fairing today to install my new polk speakers when I discovered several of the tabs that the screws go into were completely broken off our cracked! I have never touched these screws for any reason. My guess is whomever assembled the bike over torqued them. I'm expecting no help from my dealer but we will see.
I'm considering trying some gorilla glue. Any thoughts.

Sent from my SCH-I510 using Motorcycle.com Free App
Now that you used Gorilla Glue, I would use some 5 min. epoxy and use it around as much as possible (use some sandpaper to roughen so epoxy sticks well and you will not have a problem. I've done this many times and it works well.
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #14
Now that you used Gorilla Glue, I would use some 5 min. epoxy and use it around as much as possible (use some sandpaper to roughen so epoxy sticks well and you will not have a problem. I've done this many times and it works well.
Thanks for the advice. So the epoxy and the gorilla glue will work together without any problems?

Sent from my SCH-I510 using Motorcycle.com Free App
 

·
Registered
Joined
·
20 Posts
Thanks for the advice. So the epoxy and the gorilla glue will work together without any problems?

Sent from my SCH-I510 using Motorcycle.com Free App
Should work fine, just put some epoxy in thin Layers and leave "harden" well and keep building up the epoxy layers as far out and as much build-up as possible. even if you have a big Blob of it when your done as long as you can put fairing back on without clearance issues you should be fine.... if you have clearance issues, just "grind away some of the epoxy.. using a dremel tool or something and you'll be surprised how strong it will be.

also try and put expo on both side of broken piece if at all possible surrounding the crack from all sides... it will dry hard and be solid trust me.... It has saved me lost of $$$$ let me know how it works.

Just don't rush it !!!! Let it dry hard each time... if your in a hurry you will screw it up and won't work. be patient and all will succeed.

Keep me posted....
 

·
Premium Member
Joined
·
1,010 Posts
Is there a "Victory only" dealership? I've never seen one.
Yes, my dealer in Griswold, CT is a "Victory only" dealer. thumb up
 

·
Registered
Joined
·
34 Posts
Wow! That really sucks. Maybe all warranty issues need to ok'd by Victory before the Dealer gets paid. That would be the only reason why I think the dealer won't take care of it! With that being said, the Dealer made his choice not to help you at all, and lost any chance of any future sales from you on anything he may carry in his store. This would have been a no brainer for me! If he had taken care of you, especially after hearing Victory would not, just think how many people you would have recommended to his dealership. What ever cost he would have eaten for your repair would have been well worth it! My 2 cents.
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #18
Should work fine, just put some epoxy in thin Layers and leave "harden" well and keep building up the epoxy layers as far out and as much build-up as possible. even if you have a big Blob of it when your done as long as you can put fairing back on without clearance issues you should be fine.... if you have clearance issues, just "grind away some of the epoxy.. using a dremel tool or something and you'll be surprised how strong it will be.

also try and put expo on both side of broken piece if at all possible surrounding the crack from all sides... it will dry hard and be solid trust me.... It has saved me lost of $$$$ let me know how it works.

Just don't rush it !!!! Let it dry hard each time... if your in a hurry you will screw it up and won't work. be patient and all will succeed.

Keep me posted....
Thanks again for the advice. I will give it a try. With my work schedule that fairing will have plenty of drying time for sure.

Sent from my SCH-I510 using Motorcycle.com Free App
 

·
Premium Member
Joined
·
243 Posts
Discussion Starter #19
Wow! That really sucks. Maybe all warranty issues need to ok'd by Victory before the Dealer gets paid. That would be the only reason why I think the dealer won't take care of it! With that being said, the Dealer made his choice not to help you at all, and lost any chance of any future sales from you on anything he may carry in his store. This would have been a no brainer for me! If he had taken care of you, especially after hearing Victory would not, just think how many people you would have recommended to his dealership. What ever cost he would have eaten for your repair would have been well worth it! My 2 cents.
I agree completely. As a matter of fact I just bought $200 with of victory accessories yesterday........at honda east instead.

Sent from my SCH-I510 using Motorcycle.com Free App
 

·
Registered
Joined
·
634 Posts
Here, in this small state, we have five Victory dealers that I am aware of. Two of them sell Victory motorcycles only. The others also carry Honda, Yamaha, Kawasaki and Triumph. And there's a difference in those two dealerships with how they treat their customers.
 
1 - 20 of 20 Posts
Top