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Discussion Starter #1
So with all the threads I see about negative dealer experiences I thought I would share a great experience I had with a dealer, Tommy’s Motorsports out of Crossville, TN. The bike in question here is a 2014 Vision that at the time had only 6500 miles on it. My bike had been acting up for the last month or so. It had been acting like it was lean at cruise (backfire, hesitation). So I increased the map in my PC5 by 1% in the cruise range only. This seemed to help. On our way to the SEVR via Arkansas (Arkansas is on the way to GA from MN right??), the bike started acting up again. So I added another percentage point to the cruise range. Once again everything seemed ok at this point. On Tuesday we headed out from Jonesboro, AR to Oak Ridge TN. Going across TN the bike started acting up real bad. After our last gas stop the bike was back firing, missing chugging, etc to the point that it was basically unrideable. I tried for 40 miles (it started working fine after 20 miles the previous gas stop) and had to pull off at the next truck stop. The only thing I could really try myself was to clean the battery terminals so I filed them as clean as I could and took it for a test spin. This didn’t do a thing and I was still dealing with a poor running Vision.

As luck would have it I had pulled off at the exit where Tommy’s Motorsports is located. We drove down the street and they started diagnosing the issue. It turned out that the fuel pump was dropping 30 psi when giving it gas so we had our issue determined. They didn’t have a fuel pump in stock for a vision so they had to order one. Unfortunately it was too late in the day to have the part show up on Wednesday so it would be Thursday before they got it in. While the bike was sitting in the shop it started acting fine and not dropping pressure. So we decided to give it a go and I would bring it back if it started acting up. Well, 10 miles down the road it started acting up again, not quite as bad though. So Wednesday morning while the rest of my crew went out for the next leg of our trip, I took the bike back to Tommy’s to drop the bike off. My plan was to rent a car for a day or two, drive down to Helen in the rental and come back up once the bike was repaired. While on the phone with Enterprise the service manager said to hold on. I told Enterprise guy I would call him back. What they decided to do was take the fuel pump off the Vision they had sitting on the floor and put it in my bike. So that’s what they did. They cannibalized a part off a new 15 Vision for me and got me back on the road Wednesday afternoon and I rode my bike down to Helen and had a great time at the SEVR! The bike has been running great since.

I want to say thanks to Joe, Craig, Bill and Virgil at Tommy’s Motorsports for their great customer service and the extra effort they put in to help out a rider on the road many miles from home! If you are in the area give them a chance to earn your business!
 

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There you go now show your respect and buy your next bike there!
That is way above and beyond service.

Now the bigger problem is that none of these dealers are stocking common failure parts. Hell there's even a recall on some and they can't keep one in stock? You would think Vic would even front the part for a speedy warrenty repair but they just seem to not give a ****.
 

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They r great people there and will do whatever in their power to help you out they r my first choice to have any work done on my bike I have been dealing with Virgil for several yrs
 

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Not to hijack a thread.....but this reminds me of a breakdown in Pacific Junction Iowa..flat tire....broken valve stem front of a Kaw,Nomad.

Local Harley dealer, because of his franchise agreement could not work on metric bikes....but he saw me on the side of the road, towed me to a motel {early Sat evening} he would not take any money...absolutely refused. The motel owner gave me + my buddy&his wife..two rooms two nights for the price of one night each. Next to the motel was a restaurant ....great food. During conversation, I mentioned that i like Spice Cake...Sunday Night they had spice cake. Monday the tow truck gave me a discount for cash....towed me to Council Bluffs , to a multi brand dealer...that R&R'd the front wheel, replaced the stem [with a metal one]....all for $31.00..{yes I tipped the tech}............Everybody I met was just so damn nice and accommodating It was almost a treat to have broken down !!! thumb up.

I {as they say} came that close to moving there..;).....truly a bunch of nice folks.....
 

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Tommy and his crew are top notch! I bought my first bike from him (Suzuki M50) at his Clinton location and if he was selling Vics when I bought mine then I would have checked with him first. Something about powersports dealerships where most I have ever went to were **sholes or didn't seem interested in your business, or were just plain rude. Every Vic dealer I talked with when shopping for my XR were all pretty bad and the dealership I bought from was the worst but he was the only one I could talk down to below 25% off so I signed the papers.
 

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Kudos to the Tommy gang. I've done that multiple times for customers of my wife's quilt shop (I'm her sewing machine technician) to keep people going while I wait for parts.
 

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Discussion Starter #10
There you go now show your respect and buy your next bike there!
That is way above and beyond service.
I would but they are about 900 miles away and my local dealer is pretty good as well :)

But I hope others in the area that are looking will give them a shot. It's dealers like these that help out a rider on the road that we need to support.
 

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Will put Tommy's on my mental radar! Awesome service. Similar thing happened for me with a voltage regulator at Brenny's in Bettendorf, IA. They canabalized a part, but at least they didn't have to tear a Vision down to the fuel pump. That's WORK! Thanks for the positive post Rowebote.
 
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