Victory Motorcycle Forum banner

1 - 20 of 56 Posts

·
Registered
Joined
·
45 Posts
Discussion Starter #1
I regrettably have to say that my local dealer is lacking in several areas; perhaps they just don't know any better. Purchased by Kingpin new one year ago at a Victory dealer well known here in the Atlanta area; also spent big bucks on accessories. Have no issues with the purchase.....until I went to have it repaired. Dropped the bike so I thought of my dealer when I gave it to them to repair. For example the wires behind the indicator lights were torn and broke when returned to me; such a simple thing to inspect and fix. Now I wonder if the engine repair was done correctly. Also I was treated badly and not given any updates on the repair which took over 3 months to complete. When I asked questions I was told "Why should I care the insurance is paying for this"

Be aware a warranty is worthless if it cannot be backed-up by a competent service and repair tech. Be careful who you let work on your bike. You may say take it back and have the work done correctly. I say, I don't believe they can and don't want them to touch my bike. I will gladly pay someone else to repair and I've already found them!

Jim

my 2 cents on the local Victory dealer in Cumming, Ga.!
 

·
Registered
Joined
·
659 Posts
The local Victory dealership (Jacksonville Power Sports) is about 5 miles from my house. They sell and service a variety of bikes and other power sports machines. I have not done business with them for a couple of years (except parts) due to multiple safety critical and customer service related issues I had with warranty and maintenance work on the Kawasakis I own(ed).

To be fair… since then Jacksonville Power Sports has replaced a lot of the management including the service manager... so it could be totally different now.

I have always done my own work on my cars, but the problem I had with JPS forced me get comfortable working on bikes. I now do all my own work except warranty and tires.

I purchased my Vic from Polaris of Gainesville. The crew there has been great from the beginning. So what if they are 80 miles and 1.5 hours away. It is totally worth the ride to know that the guys working on my bike know what they are doing and care about the bike they are working on. So far they have done the 500 mile check-up and a couple of warranty repairs for me with excellent results.
 

·
Registered
Joined
·
396 Posts
as with any type of service oriented companys
there are good ones and bad ones.
 

·
Premium Member
Joined
·
4,872 Posts
My local dealer is Victory of Southern Maryland and they are fantastic. Of course, they still don't do work on my bike unless absolutely necessary... but if I needed someone to I would trust them to do it.

They build some custom bikes and they built this bike out of parts from almost every year Victory. It's for sale too...



The bike ran 12.44 too....
 

·
Registered
Joined
·
26 Posts
I use Victory of Southern Maryland as well. They do a good job, except service costs more than I think it should be. But other than that it's been great. Half Crazy, maybe we should hook up for a ride sometime.
 

·
Registered
Joined
·
162 Posts
Half Crazy what the hell do you call that thing. Its a Vegas...No V92...wait its a Kingpin No its a V92 No wait its a KP...Nope its a Vicenstein!

I am stationed here at Bragg in NC. I bought my Vic from M&M Leather here in Fayetteville just before fathers day. I liked all the staff and the service department was top notch when I needed some help with my old shovelhead with reasonable repair cost. Which after countless trips in to pick up parts. I researched and researched some more about Vics and finally bit the bullet and bought a new 08 Vegas premium from them for what seemed a great deal at the time.
Then i got to know the owner a little better damn was this a bummer. After I was run off the road and took it into the shop for an estimate I should have let the insurance total the damn thing. He wanted over 8G to rebuild straight back to stock with no deviation in parts. No upgrades with a little extra from me for difference in parts. Total douche. Charged Insurance company $700 storage because He(Bill/Owner) was in Hawaii on vacation and wouldn't allow it to be picked up. Would not reccomend Bills shop unless he is out of the picture his employees are better people than I am because I wouldnt work for that A$$.

I did track down Twin Specialties in Raleigh and they are a little of the beatten path but a pleasure to deal with as far as parts go. I have yet to have any work done because I bought a manual and put the bike back together with that.

Also Don't use DC Auto out of Sanford,NC either. David(owner) is a crook and I am in the process of trying to get money he still owes for parts and labor for a $2000 paint job that looks like it was done with spare rattle cans in the garage and some tape. After 3 months waiting on him to finish I am affraid to take it back for him to FIX his screw ups and mismatched clear coats after he dented the flawless tank I took him and scratched the front fender after he supposedly fixed it.
 

·
Registered
Joined
·
1,499 Posts
I have to say that All Out Cycles of Chesapeake Va is doing me right! Very happy with them and the prev owner I purchased my ride from has used them since he bought it new with no complaints.

Most recent when I was about to order a new flash for my bike they offered to verify first before letting me order it. The could have easily just accepted my order and took 225 out of my pocket without me knowing it. Of course it cost 1hr labor but in comparison to what I was about to spend based on my current maintenace records that I got with the bike I saved money.

Sunrise Cycle's is a little farther out in Norfolk and I don't have much experience with their maintenace department but salesmen in the store front are knowledgable and helpful.

Feeling good about Vic product and support in Hampton Roads area!
 

·
Registered
Joined
·
45 Posts
Discussion Starter #10
That lucky for you

I have to say that All Out Cycles of Chesapeake Va is doing me right! Very happy with them and the prev owner I purchased my ride from has used them since he bought it new with no complaints.

Most recent when I was about to order a new flash for my bike they offered to verify first before letting me order it. The could have easily just accepted my order and took 225 out of my pocket without me knowing it. Of course it cost 1hr labor but in comparison to what I was about to spend based on my current maintenace records that I got with the bike I saved money.

Sunrise Cycle's is a little farther out in Norfolk and I don't have much experience with their maintenace department but salesmen in the store front are knowledgable and helpful.

Feeling good about Vic product and support in Hampton Roads area!
We have 2 big dealers in Atlanta area. Kennesaw, Cumming but owned by the same person and both offer crap for service.
 

·
Registered
Joined
·
1,499 Posts
We have 2 big dealers in Atlanta area. Kennesaw, Cumming but owned by the same person and both offer crap for service.
Jim, I wasn't disputing your post or original thread at all and believe you got crappy service. I was letting those in the Hampton Roads area know that I got good service from All Out Cycles in Chesapeak and so far Sunrise Cycles in Norfolk. If I am in the Atlanta area, I will be steering clear of those two thanks to your post... thumb up
 

·
Registered
Joined
·
539 Posts
Just want to add I let Extreme Powersports in Columbus GA service my Bike and they seemed to be a pretty decent dealership.

Hopefully I have a new dealership which is going to be much closer soon. Capitol Cycle in Macon is supposed to become a Victory dealer. I was there a month or so ago and they said they should be getting the bikes and parts setup in the next few weeks. Haven't been back by yet, but I might try to ride up there this weekend, and check it out.
 

·
Registered
Joined
·
15 Posts
I bought my 2012 CCT at Performance East in Goldsboro NC. I never felt welcome in that store, not one time. Everytime I went there, I had to wait to be helped by a wet behind the ears snuff dippin guy that couldn't talk plain. My opinion of them was that Motorcycles were an after thought and their prime bussiness was ATVs and boats. I quit going there for that reason. It's too bad because I would really like to have a local dealer that was worth a crap. Too bad we don't. I take a 3 1/2 hour bike ride to Coastal Victory in SC. Great people there.
 

·
Registered
Joined
·
56 Posts
I bought my 2012 XC from Hinshaws in Auburn,Wa I have to say the only person who seemed to give a darn about my business was my salesman, I had to find my own financing as the finance manager didnt seem to give a damn. When I was introduced to the parts manager he acted like I was keeping him from his work. At least the parts guy help me out with the parts and clothing credit slips I had. Not sure who Im going to take the bike to in the event of a problem. I have always done all my own service on my bikes and am sure I can get thru this one. So it appears that bad dealers can be anywhere.

Sent from my SPH-D700 using Motorcycle.com Free App
 

·
Registered
Joined
·
136 Posts
I bought my 2012 CCT at Performance East in Goldsboro NC. I never felt welcome in that store, not one time. Everytime I went there, I had to wait to be helped by a wet behind the ears snuff dippin guy that couldn't talk plain. My opinion of them was that Motorcycles were an after thought and their prime bussiness was ATVs and boats. I quit going there for that reason. It's too bad because I would really like to have a local dealer that was worth a crap. Too bad we don't. I take a 3 1/2 hour bike ride to Coastal Victory in SC. Great people there.
I fortunately live about 5 miles from Coastal Victory. You walk in and everyone who works there knows your name. Pull up a bar stool and shoot the S%^t or just browse around. You always feel welcome. Dedicated to the Victory line and they are always doing project bikes and their own mods. Great place with great people. thumb up
 

·
Premium Member
Joined
·
1,018 Posts
I purchased my Vic from Polaris of Gainesville. The crew there has been great from the beginning. So what if they are 80 miles and 1.5 hours away. It is totally worth the ride to know that the guys working on my bike know what they are doing and care about the bike they are working on. So far they have done the 500 mile check-up and a couple of warranty repairs for me with excellent results.[/QUOTE]


About 40 miles from me and treated great, think even thought a little more of now, when did my 500 mile service brought in a buddy who also purchased one of their used Bikes ..
 

·
Registered
Joined
·
261 Posts
Coastal Victory in Murrell's Inlet, South Carolina is the best Motorcycle dealership I have EVER Dealt with. They are GREAT!!! Knowledgeable, Friendly, Great Service and Genuinely Caring about their customers. Can not say enough about them.
 

·
Registered
Joined
·
251 Posts
We have 2 big dealers in Atlanta area. Kennesaw, Cumming but owned by the same person and both offer crap for service.
I know you posted this some time ago, but I had a very similar experience with the Kennesaw dealer. Last I talked to them, they fired their service manager. I have no idea of things are any better now. I really hope I never have to go back.
 

·
Registered
Joined
·
10 Posts
i am new here and i just bought 2013 vegas 8-ball from american biker in charleston sc. its the second bike i have bought from them, so i think it goes without saying i really felt comfortable there. their staff is more than knowledgeable about the motorcycles they have at their shop. everyone there makes an effort to at least know your name. one of the salesman there is a former marine, as am i, so now we go riding together all the time. great place and great service department. not sure about the parts dept. as i have never bought anything from there yet.
 

·
Registered
Joined
·
43 Posts
Kansas City area dealers were not able to secure my purchase as they were not willing to deal, so I save a lot of money at another dealer out of town. I tried to send some business to one of them as they are a home town dealer and got treated like an alien because I had not purchased with them. Thankfully there are other Victory Dealers in this area, so we will see how they do before passing judgement. Because of the number of employees I work with that ride and others that I encounter because of the job. I get asked often about this kind of information, so around here there is one Dealer that is losing out on a lot of business, as I have convinced two others to buy Victory's in the last 30 days. Honesty and good customer service is key to having a thriving business.
 
1 - 20 of 56 Posts
Top