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Should I Purchase My Next Bike with This Dealer


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Discussion Starter #1
Ok, bear with me on this one guys, its a long one.

So today I drop off my bike to get serviced and to put some TriOval pipes on. When I pick it up, I ride it down the road to check out everything and it seems to be all good. Happy with the sound, and the looks of the new pipes. I roll her up to my trailer and start to strap her down, when I look and see the emblems for the pipes on the wrong side! The service department put the pipes on backwards! I was very upset, so I went back inside and told the service clerk about the error. She disappears, I hear some screaming in the back, and they come out and say we can have it fixed in 20 minutes. So, I'm unloading the bike to get this addressed and go back inside to wait. I'm waiting for the service manager to come out and apologize and offer me something for my trouble. Nothing happens. 20 minutes come and go and I'm still waiting. Finally another service clerk arrives and says hey, can I help you with anything. I said yes, I need to speak to the service manager about the labor on this invoice as its incorrect. So the service manager comes out and asks what the problem is. So I ask for the labor hrs to be refunded as they totally screwed this up, and now I'm waiting for them to correct the mistake for 40 minutes. He responds with "Well we are taking care of it right now"

What do you think happened next?

Not yet!!!! Wait for it! :laugh

So, I calmly asked, "OK, so what if I would have drove all the way home, went on vacation, found the error a week later, and had to come back again for you guys to fix it. What would be your response to my question then?" He responds with, "Well,,,, people make mistakes!"

So now he had two shots to make this right guys and he blew it! So I go off in the store and say:

"So your telling me that after buying three bikes in this dealership over the last 5 years, and spending thousands on accessories, all from you guys that you are going to completely ignore my loyalty and let me buy my next bike at the other dealer across town. You are going to inconvenience me, and tell me that "people make mistakes?" All over $100 bucks!, So again what are we going to do about the labor charges for the work that was done improperly today?"

He immediately went to the back, and 5 minutes later had the owner of the dealership there to apologize for the error and he gave me 20% off the parts I bought saving me $250 bucks in the end.

So here lies is the question. Should I go back again to this spot? I feel that this should have been taken care of on the spot no questions asked as soon as I brought up the issue. That's just how you do when you mess something up in my opinion.

What you guys thoughts?
 

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Say we all make mistakes.
I would never guess there was a left and right for the pipes. Yes try them again just keep your eyes open for what they are doing
 
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You go wherever the best deal is for you. Although it took some urging on your part they did make it good in the end. The service writer may have given this simple job to a junior guy and the manager just spent $250 teaching him a lesson. I'd give them another shot but I'd be voicing any concerns ahead of time just so they pay attention and when the work is complete double check the results prior to signing off on anything.

Whenever there are problems deal with the people at the level who have the authority to make it right. At some places that may be the order writer while at others it could be a department manager. No sense dealing with someone who can't do anything about it.

By the way, I envy some of you who have alternatives on where you get advanced services.
 

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This isn't the lounge so I cant swear , Any Victory tech that is such a nincompoop that they put the F%^king pipes on BACKWARDS !!! NEVER AGAIN ! Imagine if you had a REAL problem ! See YA !:crzy:
 
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This isn't the lounge so I cant swear , Any Victory tech that is such a nincompoop that they put the F%^king pipes on BACKWARDS !!! NEVER AGAIN ! Imagine if you had a REAL problem ! See YA !:crzy:
i agree with mags. Yes, people make mistakes but that exhaust is a pretty common upgrade and I would think the guy putting them on would know which way they go
 

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Yes

They corrected the issue.

Now the question I would be pondering is would I let them service it again, buying is based mainly on price and some intangibles.

I would have to base that on other previous experiences I had with them. If they have been good in the past I say yes to servicing with them again. If you have had other issues then find another shop.
 

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If i understood this right, your exhaust was put on with the output and the input swapped around. You wanted them to not charge you any labor even after fixing the problem even if it took them longer to finish than you were expecting. The mechanic should have known which way the exhaust flowed, yes they should have appoligized right away, but i do not see where they should not charge you for labor because they did end up fixing it right.
 

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Discussion Starter #9
If i understood this right, your exhaust was put on with the output and the input swapped around. You wanted them to not charge you any labor even after fixing the problem even if it took them longer to finish than you were expecting. The mechanic should have known which way the exhaust flowed, yes they should have appoligized right away, but i do not see where they should not charge you for labor because they did end up fixing it right.
I can see both sides of the coin now that I have cooled off a bit. So you think if I had not seen this right away and went home and a week later had to go back to get it fixed would they still owe me something for their screw up??
 

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My opinion is that in the end you got what you paid for. It may have had an issue that needed to be fixed and by the sounds of it, the issue was corrected quickly. Them giving you a discount on the labor was over and above. In the end when you went home the original request was fulfilled they didn't have to give you anything. If it was me I would do business with them again. People are human and they aren't perfect sometimes details get overlooked.
 

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So the left was on the right and the right was on the left? Sounds cosmetic in a not really visible area. I think you are over reacting a bit but I'm a bit more easy going than most.
 

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Sorry , but if a shop can't add an accessory such as pipes correctly , I certainly wouldn't be letting them change my fork seals there .... What if you wanted them to add a XCT rear trunk to your bike and when you went to pick it up it was facing backwards ? What would you think then ? Incompetence comes in many forms , some can even threaten lives . next shop please .
 
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See it's not even worth trying to provide an explanation as to why they should be on notice for your custom.

In the logical world, you'd go in there and say "listen I'm not happy that a simple mistake is made but you've made good on that, but please be mindful that anymore stuff ups will not be looked on kindly."

But the reality is they'd probably just tell you to sod off.
 

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Let It Go

Let it go.

Simple, non-critical error made by a guy earning just over minimum wage.

I wouldn't have even asked for a discount. And I am a pain in the ass customer.
 
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Let it go.

Simple, non-critical error made by a guy earning just over minimum wage.

I wouldn't have even asked for a discount. And I am a pain in the ass customer.
I agree, Its not Hart surgery, know body died ' It was fixed' Ride on and enjoy the the discount you got... Now if that happened to my toy/bike i would be down right angry ' Because i Never make mistakes.:wink:wink
 

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I once turned my front fender around and no one even noticed. The bike performed just as well. I have since put it on correctly and still, no one can tell and bike runs the same.

Moral of the story... you said it sounded and looked good. You could have ridden the wheels off. Getting all worked up, you could have blown a gasket. :grin

Glad all is well and you got it worked out.

Give em another chance!
 

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I think his point is (and a good one ) ..when you pay big bucks shop rate you expect a qualified expert ...not a minimum wage highschool student working on your bike .and FYI yes I was a lead mechanic/service manager for many yrs at a HD stealership and now own my own shop and ALL WORK!!!performed by apprentice/trainee's should always be checked so this doesn't happen .........just over priced crappy service is what I see ....I wouldn't go back
 

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I think his point is (and a good one ) ..when you pay big bucks shop rate you expect a qualified expert ...not a minimum wage highschool student working on your bike .and FYI yes I was a lead mechanic/service manager for many yrs at a HD stealership and now own my own shop and ALL WORK!!!performed by apprentice/trainee's should always be checked so this doesn't happen .........just over priced crappy service is what I see ....I wouldn't go back
Agreed 100 %:wink
 

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think of it this way ....its the pipes on the wrong side this time...maybe next time its "loose caliper bolts "....or over tightened front fender bolt (..seen it :( ) or no oil in the trans when you get home (seen it too)....etc.......he expected and payed for a safe professional job and didn't get it .I'd be double checking everything from this shop
 

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Nope

I keep thinking what would the result have been if the belt tension had been treated with the same attention as the exhaust, or what if the technician had put the wrong oil in the bike.
I would probably be hesitant to let this service team wrench on my machine but if I was satisfied with their sales team I'd likely buy from them again.
 
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