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Discussion Starter #1
Has anyone ordered from Pure Parts Polaris? I ordered a windshield and brackets for my kingpin on sunday 9/5 and haven't heard from them yet as to whether it was accepted or when it would be sent. I dropped them an e-mail and got no response in 24 hours. Let me know if you have had any dealings with them, Thanks.
 

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Ordered a tach kit for my Vegas from them and did receive a confirmation email at the time of the order. Then nothing for about a week... With no warning, a box showed up with my tach kit in it. Like the man said, sorry state of customer service seems to be the norm any more...
 

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I think it's the total lack of communication that everyone finds frustrating and unprofessional. If they , or anyone, gets an offer to have money sent to them the least they could do is respond and say "send it on".:confused:

RR
 

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Discussion Starter #7
I wasn't complaining that I didn't get my parts, all I was looking for was a confirmation that they received the order and a ship date. In the internet world usually you get some type of response in minutes or hours not day's. I did hear from them today and I should get my stuff by next Friday, so I'm happy now.
 

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Didn't Mean to Strike a Nerve...

Hi Kevin,

The actual parts service itself and the length of time it took to get the parts is on par with anywhere else I have shopped online. I think the issue is more of a computer / systems thing.

Most of the places I deal with will send an email confirming the order and then send an email with a tracking number as soon as the package ships. Maybe I am just expecting too much?

VegasRider
 
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