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Good heads up. Anyone who will not exchange a product where they are the one that messed it up does not need my business. It is very different if I made the mistake and they sent the wrong thing, but it is what I asked for. In that case I expect the costs to be on me.
 

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Companies that survive in the internet world must be addressed within that community to make things better otherwise they will just continue ripping people off. Too much anonymity on the web. Complaints need to be posted on their facebook page as well as resellers.com if you want others to benefit from your misfortune. Search for reviews of any company you deal with and get it out there whether good or bad. By the way, you will see bad reviews about motomummy. Lesson there is to look around and get others opinions before giving up your hard earned cash to a faceless company.
 

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Companies that survive in the internet world must to be addressed within that community to make things better otherwise they will just continue ripping people off. Too much anonymity on the web. Complaints need to be posted on their facebook page as well as resellers.com if you want others to benefit from your misfortune. Search for reviews of any company you deal with and get it out there whether good or bad. By the way, you will see bad reviews about motomummy. Lesson there is to look around and get others opinions before giving up your hard earned cash to a faceless company.

You are correct . . . .
 

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Thanks for the headup, I usually do not do business with anybody who charges a restocking fee if I can help it.
 

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I bought a PC-V from them, they sent me the wrong one, then didn't want to take it back (un-used /un-open).

Once I convinced them to take it back, they took a 20% restocking fee.

There mistake and I loss money . . .

Stay away from MotoMummy.com

Bob
We sent you the wrong one? Let me attach an image showing that YOU ordered the wrong one. Along with your own email you sent us showing your bike as one thing, but you ordered another. Lastly, you talked us into a refund? I hate to say this to any customer, but since you'll never be a customer of ours again I'll state that you're outright lying here. This is also called libel and if you continue this I'll ensure our lawyer gets the IP of your post from the owner of the forum, along with all of our data, and we can prove you're committing libel and defamation of character.

Your first email asking about the status of your order. Look at the bike in the contact information and then he clearly states what he ordered.
-------------------------------------------

Did you already order it? If so what is your order id number?

Corey
MotoMummy Staff

On 10/21/2013 8:04 PM, Contact Form wrote:
> To: Momtomummy
>
> Message:
> Did you ship the below item yet?
>
> **Dynojet Powercommander V***-Cruisers
> Product ID: pcv-c
> Bike? : Victory 09-14 106 Models
> Add Auto Tuner? : No thanks
>
> Name
> robert novie
>
> Email
> [email protected]
>
> Phone
> 3477822xxxx
>
> Bike
> 2013 Victory Cross countr
>
> Sent from (ip address): 96.224.213.120 (pool-96-224-213-120.nycmny.fios.verizon.net)
> Date/Time: October 21, 2013, 7:04 pm MDT
> Coming from (referer): https://www.motomummy.com/contact/index.php
> Using (user agent): Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.101 Safari/537.36
--------------------------------------------------

You state you talked us into a return and refund? Fact is Erin offered you 100% in store credit to swap the incorrect item out and you didn't want to do that. So yes, there is a 20% restocking fee to refund you as we already covered shipping to you for the powercommander, credit card fee's, and filled your order AS YOU ORDERED IT. Don't go acting like you talked us into a return when Erin offered it all to you up front.

--------------------------------------------------

I believe that I just spoke to you on the phone regarding your order, and I have attached the order received email that was emailed to you just after you placed your order. You ordered the PCV for the Victory 09-14 106 Models (19-002) and not the Victory 10-14 Crossroads/Crosscountry (19-009).

We normally do not accept returns on electronic items, but if the PCV that you received is still in 100% new/unopened condition, we can exchange it for the correct one for you. If the PCV that you receive is still in 100%/ new/unopened condition, and you would like to send it back and exchange it for the 19-009, please let us know and we will issue you an RMA number. If you would like to return the item for a return, we can do that if you would prefer, but the 20% restocking fee will apply since we sent you what you ordered.

--
Erin
MotoMummy Staff
----------------------------------------------------------------

If you want to bash us online that is 100% fine, but post the facts and not outright lies or what you're doing is a crime and you may want to think twice about it. It's called libel and this is the first and last time I'll warn you about it. I don't have time to deal with this and this is what we have a law firm for.
 

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Companies that survive in the internet world must to be addressed within that community to make things better otherwise they will just continue ripping people off. Too much anonymity on the web. Complaints need to be posted on their facebook page as well as resellers.com if you want others to benefit from your misfortune. Search for reviews of any company you deal with and get it out there whether good or bad. By the way, you will see bad reviews about motomummy. Lesson there is to look around and get others opinions before giving up your hard earned cash to a faceless company.
One other thing about the internet is that you shouldn't always believe what you read. Yes, we have negative ratings online and anyone who does our volume and ships hundreds of orders per day will have some negative comments out there. I wish it were not so, but it's true. Some are 100% lies and false like this thread, but others, I'll admit are mistakes we made. Most mistakes we make we correct and the customer isn't the happiest, but they are satisified with the outcome to the point they don't go posting around online.

Since you want to mention resellers you can see we are rated at 9.9 with them and we just started using them a year ago and have over 250 reviews.
http://www.resellerratings.com/store/motomummy

People have a right to post up what they want online, and I'm glad they can as most are positive reviews, however if you go around posting lies and false data knowingly in an effort to damage a business it's illegal and you can be sued for it. Rights go both ways.

The customer ordered the wrong product and we offered to swap it out without any fee's. He refused and wanted a refund and then our 20% restocking fee applies. When you charge as little as we do we can't "eat" everyones mistakes. We charge under standard dealer cost WITH free shipping for a powercommander. 269.95 shipped in the US for a pcv. We are by far one of Dynojets top dealers in the US and move a lot of their product so we pass the savings on.

The customer picked the product two above the bike he actually had in our drop down menu. We shipped what he ordered. If you don't want to correct it, but want a refund (after we covered all costs to ship the product and fill the order) then yes there is a refund due to our crazy low prices and free shipping. I wish we could eat people's mistakes, but as everyone knows in business...those costs come from somewhere. I'm old school, ex military, the owner, and have always believed in people (and myself) being responsible for their own actions. It's not always the best policy in business, but I find it hard to raise our prices even .5% or 1% across the board to fix peoples own mistakes. Why should people who order the correct items pay anything more due to people making mistakes? I have a problem with that. We do our best to fix it and not charge them more when a mistake is made, but raising prices so we can eat peoples mistake we don't do. We eat our own mistakes, but this was not one of them.

I normally wouldn't post anything in public regarding an order, but if the customer wants to open that door then that is on him and I removed his personal data, but posted enough to show...this mistake was his. He just doesn't want to own up to it!
 

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Sorry about your experience.

I've ordered many thing from motomummy in the past. And had experienced nothing less than super service!
 

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Pretty cut and dry on ordering. I concur w/Moto...if you make the mistake, then why should Moto have to pay?

 

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I bought a PC-V from them, they sent me the wrong one, then didn't want to take it back (un-used /un-open).

Once I convinced them to take it back, they took a 20% restocking fee.

There mistake and I loss money . . .

Stay away from MotoMummy.com

Bob
ef.jpg some one need a towel :ltr::ltr:
 

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However, I think Moto SHOULD have verified and maybe emailed the customer to CONFIRM his bike type if after reviewing the order (do you guys do this?), the part and bike doesn't match.
 

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However, I think Moto SHOULD have verified and maybe emailed the customer to CONFIRM his bike type if after reviewing the order (do you guys do this?), the part and bike doesn't match.
What was there to confirm? He ordered it and there was nothing telling us anything was off? If he called every person to verified they ordered what they wanted we would never get anything done to be honest. The only time it even shows there may have been an issue was his email, but I emailed him back asking "did you already place an order"? Even then, many own two bikes, buy presents, etc. We wouldn't call to confirm this even his email said one bike, yet he ordered another. NOw if he ordered 3-5 parts and all were for one bike except one part, then we would call as we have a reason to believe something is off. Most people who order one product for a bike not listed in their profile, etc just sold the bike, bought a second bike, buying it for a friend, etc. I see your point, but it's really a waste of time for us to contact someone unless we have a good idea it's wrong like multiple products and one is for a different bike or year. Then yes, we contact that person. It's situational. Normally not a huge deal as most realize a mistake was made and just swap it out (no restocking fee's).

Anyway, this is my last post here. I'm not a vendor and am not here to step on any vendors toes. I also have other things to get done. I think the information I posted clearly shows he ordered the incorrect product and we offered to swap it out or refund minus the restocking fee right off the bat (and we were not talked into the idea). Ride safe everyone!
 

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However, I think Moto SHOULD have verified and maybe emailed the customer to CONFIRM his bike type if after reviewing the order (do you guys do this?), the part and bike doesn't match.
I don't know about you, but when I order something, I want the thing I ordered and paid for shipped to me. I don't want to be contacted to confirm, and double check and reassure. But that's me.

If one cannot figure out the year/make/model of their bike, it might be in their best interest not to make purchases online.
 

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I dunno. Call for assistance and expect some. Order a part # and expect that. Seems like the rep is within his rights to amp up over this but if I were in the same position I think I might approach it differently. Pop ain't noted for my resigned demeanor but I also Don' t feed my fam on retail.
Just a passing comment from a guy with no dog in this fight.
 

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I don't know about you, but when I order something, I want the thing I ordered and paid for shipped to me. I don't want to be contacted to confirm, and double check and reassure. But that's me.

If one cannot figure out the year/make/model of their bike, it might be in their best interest not to make purchases online.
This is the main reason we don't call to confirm unless we are VERY sure something is wrong with what was ordered. Most of the time people are at work and we can't reach them and it just holds their order up and they end up upset. No perfect way to handle things like this, but that is also why we offer FULL in store credit on all items returned in new condition (except special ordered items).

Really am done posting on the forum as I'm not a vendor here. If anyone needs to contact me feel free to call or email us.

Corey Young
MotoMummy.com President
 

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ya, true. Hard to know the customer's intentions often.

What I don't understand is, why didn't the OP want an exchange for the right one? Why demand a refund? Find it cheaper somewhere else?

Returns w/o a valid reason, yes. 20% STOCKING fee is justified IMHO.
 

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Nice to see the other side and motomummy has certainly put their information out there. As a practice though, the basic rules of checking the history of anybody you send you money to still stands. If you don't attempt to protect yourself there's nobody else to blame. As with brick an mortar shops, if you find one you can trust, keep supporting them even if it means just a bit more cost.

Where is OP by the way?
 

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It is very different if I made the mistake and they sent the wrong thing, but it is what I asked for. In that case I expect the costs to be on me.
I feel vindicated in this statement.
For 53Canuck: I suspect the OP does not like being called for a BS accusation.
 

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Nice to see the other side and motomummy has certainly put their information out there. As a practice though, the basic rules of checking the history of anybody you send you money to still stands. If you don't attempt to protect yourself there's nobody else to blame. As with brick an mortar shops, if you find one you can trust, keep supporting them even if it means just a bit more cost.

Where is OP by the way?
If the V O G forum is any indication posting his accusations on other forums I'd suspect :ltr:
 

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I dunno. Call for assistance and expect some. Order a part # and expect that. Seems like the rep is within his rights to amp up over this but if I were in the same position I think I might approach it differently. Pop ain't noted for my resigned demeanor but I also Don' t feed my fam on retail.
Just a passing comment from a guy with no dog in this fight.
Don't disagree with you really...I do feed my family on retail and sometimes, no matter how in the right you are, losing a battle might cost a couple of bucks, but that costs less than having to defend yourself to the masses. On the other hand, sometimes you just need to fire your customer.

Sent from Motorcycle.com Free App
 
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